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Why a Good Freight Agent can Build a Thriving Trucking &                        Logistics CompanyFreight agents work as in...
Excellent Customer Service SkillsPart of becoming a successful freight agent requires having a good set of customer servic...
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Why a good freight agent can build a thriving trucking & logistics company

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Freight agents work as independent contractors and manage the flow of goods. The work they perform is crucial to ensuring businesses have the items they need to remain operational since nearly all merchandise is shipped by truck. Those who are drawn to a freight agent career normally have certain characteristics that make them well suited for this line of work, thereby ensuring their success in business.

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Why a good freight agent can build a thriving trucking & logistics company

  1. 1. Why a Good Freight Agent can Build a Thriving Trucking & Logistics CompanyFreight agents work as independent contractors and manage the flow of goods. The work they perform is crucial toensuring businesses have the items they need to remain operational since nearly all merchandise is shipped by truck.Those who are drawn to a freight agent career normally have certain characteristics that make them well suited for thisline of work, thereby ensuring their success in business.ExperienceBefore becoming an independent businessperson, most freight agents gain some industry experience working for ashipping agency or trucking company. This experience becomes invaluable when setting off on their own because theylearn the ins and outs of the trucking industry. They will also learn a little bit about scheduling, trucking laws, and thetypes of carriers needed to haul certain goods. This knowledge pays off when starting a freight company since they willalready be aware of any situations that might call for special equipment or scheduling procedures.NetworkingWhile working for a trucking company, many aspiring freight agents build up an extensive network of contacts. Thesecontacts become valuable business leads once these workers strike out on their own. Since freight companies often findloads through word-of-mouth advertising or networking, having contacts in the industry is essential for anyone wishingto pursue a freight agent career. It can be especially important during slow periods when few postings are available onInternet load boards.SpecializationAn experienced freight broker can be even more valuable if he or she specializes in coordinating the transportation ofcertain types of goods. Some goods that might need special consideration include refrigerated items, hazardousmaterials and oversized loads. Trucking companies are constantly looking for freight brokers who have expertise inhandling these types of items, and will give preference to freight companies that have proven themselves to be industryleaders in those areas. Brokers who provide quality service and on-time delivery of specialized goods are also more likelyto have their customers refer them to others.
  2. 2. Excellent Customer Service SkillsPart of becoming a successful freight agent requires having a good set of customer service skills. Communicationbetween vendors and trucking companies is an essential part of the shipping process, and the freight broker is often theone who acts as a liaison between these two companies. Customers also appreciate agents who keep them informed ofthe status of their shipment and notify them promptly whenever unusual circumstances arise. Ensuring paperwork is inorder and that contracts are signed promptly is another aspect of customer service that helps brokers gain and keepclients.Freight agents should understand that establishing themselves in the business can often be slow going at first becausethey face stiff competition from brokers who are already established. With persistence, those who have the right set ofskills will be able to overcome any obstacles that might be in their way, thereby ensuring their success as a freightbroker agent for years to come. For more information please visit: http://www.rfxinc.comAbout the author:Kevin Wallack is the IT Director for trucking services company, RFX, Inc. offers freight broker & forwarder solutions alongwith custom logistics management and transportation services. The have a variety of freight agent careers availablethrough their established trucking company.

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