Freight agents work as independent contractors and manage the flow of goods. The work they perform is crucial to ensuring businesses have the items they need to remain operational since nearly all merchandise is shipped by truck. Those who are drawn to a freight agent career normally have certain characteristics that make them well suited for this line of work, thereby ensuring their success in business.

1. Why a Good Freight Agent can Build a Thriving Trucking &
Logistics Company
Freight agents work as independent contractors and manage the flow of goods. The work they perform is crucial to
ensuring businesses have the items they need to remain operational since nearly all merchandise is shipped by truck.
Those who are drawn to a freight agent career normally have certain characteristics that make them well suited for this
line of work, thereby ensuring their success in business.
Experience
Before becoming an independent businessperson, most freight agents gain some industry experience working for a
shipping agency or trucking company. This experience becomes invaluable when setting off on their own because they
learn the ins and outs of the trucking industry. They will also learn a little bit about scheduling, trucking laws, and the
types of carriers needed to haul certain goods. This knowledge pays off when starting a freight company since they will
already be aware of any situations that might call for special equipment or scheduling procedures.
Networking
While working for a trucking company, many aspiring freight agents build up an extensive network of contacts. These
contacts become valuable business leads once these workers strike out on their own. Since freight companies often find
loads through word-of-mouth advertising or networking, having contacts in the industry is essential for anyone wishing
to pursue a freight agent career. It can be especially important during slow periods when few postings are available on
Internet load boards.
Specialization
An experienced freight broker can be even more valuable if he or she specializes in coordinating the transportation of
certain types of goods. Some goods that might need special consideration include refrigerated items, hazardous
materials and oversized loads. Trucking companies are constantly looking for freight brokers who have expertise in
handling these types of items, and will give preference to freight companies that have proven themselves to be industry
leaders in those areas. Brokers who provide quality service and on-time delivery of specialized goods are also more likely
to have their customers refer them to others.

2. Excellent Customer Service Skills
Part of becoming a successful freight agent requires having a good set of customer service skills. Communication
between vendors and trucking companies is an essential part of the shipping process, and the freight broker is often the
one who acts as a liaison between these two companies. Customers also appreciate agents who keep them informed of
the status of their shipment and notify them promptly whenever unusual circumstances arise. Ensuring paperwork is in
order and that contracts are signed promptly is another aspect of customer service that helps brokers gain and keep
clients.
Freight agents should understand that establishing themselves in the business can often be slow going at first because
they face stiff competition from brokers who are already established. With persistence, those who have the right set of
skills will be able to overcome any obstacles that might be in their way, thereby ensuring their success as a freight
broker agent for years to come. For more information please visit: http://www.rfxinc.com
About the author:
Kevin Wallack is the IT Director for trucking services company, RFX, Inc. offers freight broker & forwarder solutions along
with custom logistics management and transportation services. The have a variety of freight agent careers available
through their established trucking company.