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Strategic Meetings Management
the future today?               May 2012
Agenda

Strategic Meetings Management Challenges



Goal of Clinic – Introduce new solutions



Why the solutions of today have benefits?



The Solutions – Live Demonstration



Questions & Answers
Please ask questions as we go
Why people pursue Strategic Meetings
Management Policies?


  Benchmark                Meeting Program Impact   Area of Impact

  Process automation       3% - 6.5%                Cost


  Sourcing & Procurement   4.8% - 8%                Cost


  Visibility & Control     2.4% - 5.5%              Cost


  Compliance & Risk        1.6% - 5%                Cost


  Meetings Effectiveness   0.5% - 5%                Revenue & Benefit


  Total                    12.3% - 30%              Cost & Benefit
SMMP – Industry Trends
                              How big is the pie?




29% of internal driven by
   geocentric need




58% of external driven by
    lack of internal


                                                                 Residential £99bn
                                                                 Non Residential
68% of Hotel Meetings                                            < 30 delegates
   non residential                                               £24.8bn




                                         Source: Grass Roots Meetings Industry Report-
               Source: BDRC
                                                                        Starcite Study
Internal and External Meetings
Why are they so painful? Can they be improved?

                        Internal Meetings                                            External Meetings
                                Why?
 Internal Meetings       Why?                   Other areas             Internal Meetings       Other areas
    58% of external        Monday & Friday         Easy to access?         90% supply are         21st century Wifi?
    generated by lack      too many internal                               hoteliers
                                                   Can you book                                   21st century
    of internal            rooms
                                                   freely online?          Lack of quality IT     Re-Charging for
    That’s a high          Tues-Thursday                                                          IPAD’s , IPhones
                                                   Are they guarded        No Online
    failure rate           never enough
                                                   vociferously?           Inventory ~            Can you measure
                           The Real Estate &                               whatsoever             spend easily?
                                                   Are support
                           FM guys can’t win!
                                                   services reliable?      High cost High         Can you consolidate
                                                                           Touch to phone &       suppliers?
                                                   Is there a pecking
                                                                           Book
                                                   order to acquire                               Is the Meeting
                                                   one?                    Are they in all        Effectiveness
                                                                           financial centres?     always there?
                                                   And if you over
                                                   run?                    Channels to book       No automation,
                                                                           are high touch too     measurement,
                                                   Your clients are
                                                                           ~ HBA’s                visibility or control
                                                   late?
                                                   Heavily utilised?
                                                   Reality less than
                                                   30%
                                                   High Amend &
                                                   Cancel rate 30%+
Future Customer Demands – Merged Solutions
                                                               • The whole unified
                                                                 Communications suite
                 • Large Meetings                              • Instant Messaging
 Manage all      • Small Meetings
                                              Integrate all    • Audio Conferencing
 Meetings        • Internal Meetings          audio & visual   • Video Conferencing
                                                               • From any device into
                                                                 the meeting




 Integrate       • No longer all the travel   Look how         • Skype
 Meetings          to the meeting             fast they are    • Microsoft 360
                 • Book the meeting too!                       • Apple
 with travel                                  moving



 Merge
                                              Incorporate
 Meetings into   • Integrate Meetings                          • More Advanced
                   & Flexible working         “Your Own
 Workplace       • Hot Desks, Day Offices
                                                               • Less Secure
                                              Devices”
 Management
Why Condeco & Regus?


                                                                    Global Inventory 1200 Business Centres




 Access Regus through the Outlook scheduler
 connected to Regus Inventory
 Book Internal & external meeting rooms using the
 same DESKTOP systems
                                                    4,500 Meeting Rooms        38,000 Hot Desks        850 HD Video Rooms
 Drive compliance at the DESKTOP, all integrated
 into the Exchange or Notes server
Demonstration
                                               Include
                                                         d

  Integrated into MS Exchange & Directories

  Desktop deployment for office
  based workers
  • Easy to use, now alleviates internal
    resource limits & related stress

  Web Services for mobile deployment
  • Extends control agenda by delivering
    a mobile working platform
  • Source / schedule solutions in real time
  • No reason for lack of compliance




   Condeco Scheduling
4 Innovative Solutions
from Condeco & Regus

  Overflow to an outsourced meeting room &
  flexible workspace provider
  • No last minute panics
  • Consolidate Suppliers & gain leverage,
    we will show you this live today

  Strategic Meetings Management
  • Gain Visibility, Control & Save

  Alternative to Travel which helps drive
  Video Conferencing utilisation
  • Add 550 Video “City Pairs” & 850
    destinations to your video network in
    one move

  Optimise real estate sq ft costs & Video
  Conferencing capital expenditure
  • Review Fixed Cost Infrastructure V
    Variable Cost “pay as you go” flexible
    working solutions
What’s Delivered




         Visibility                       Control                   Savings


  Visibility reporting by cost    Control simple MS          Real savings in your
  centre an usage type            Outlook and web            Fixed cost floor space
                                  booking service to drive   and travel expense
  Reporting suite of standard &
                                  compliance                 budgets
  Bespoke Crystal reports
                                  Authorised & Permission    To suit a Travel Managers
                                  based usage at the users   Agenda, A Real Estate
                                  finger tips                Agenda, a Workplace
                                                             Directors Agenda
                                                             Huge compliance as it’s a
                                                             technology supported
                                                             solution users can access
                                                             easily
“Take control & save
  money on small
    meetings.”
                                                 “Save 30% and switch fixed
Meetings Manager          “Enable a Video
                                                   costs to variable costs.”
                          1st Policy today.”
                                                           Finance
                          Travel Manager
                                                                                “The right Real Estate
                                                                                 portfolio efficiency.”

                                                                                     Real Estate



                                      Key Benefits
  “Get visibility and
consolidate suppliers.”
                                                                               “Easy to deploy.”
     Procurement
                          “The rooms you need,    “Book by desktop, laptop,      Stakeholder
                             when & where           tablet, simple to use &
                            you need them.”            peace of mind.”
                             Meeting Host              Meeting Booker
Next Steps

        The Regus module for                       Questions & Answers
             Condeco

   Meeting Rooms now
   Hot Desk & Day Offices & Video will be
   available in the next 30 days
   The upgrade is a 24 hour Software        Lynda Lowe
   Release Upgrade                          Sales & Marketing Director
                                            Lynda.lowe@condecosoftware.com

 The Regus Condeco           Plus 25% off
      121 Offer            “Room Charges”



                                            Simon Hunt
                                            Vice President of Business Development
                                            simon.hunt@regus.com
Step 1: User schedules an appointment and
checks for a meeting room through MS Outlook
Step 2: User finds a room with VC and selects this room
Step 3: User selects any additional VC end points and
meeting rooms and adds these rooms to the booking.
Step 4: User confirms meeting room and any
additional resources
Step 5: User confirms the meeting and it saves in
their Outlook appointment diary
Step 6: User finds a room but there is no internal availability or
they have access, such as a Travel or Meetings Manager to
book an external room
Step 7: User carries out an external room search
by location into the Regus room inventory
Step 8: User is presented with external meeting room
options with pre-determined preferential rates
Step 9: User selects the available room to meet
their requirements
Step 10: User confirms their booking
Step 11: External room booking is confirmed, without
having to leave the Condeco system

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Strategic Meetings Management the future of today?

  • 1. Strategic Meetings Management the future today? May 2012
  • 2. Agenda Strategic Meetings Management Challenges Goal of Clinic – Introduce new solutions Why the solutions of today have benefits? The Solutions – Live Demonstration Questions & Answers Please ask questions as we go
  • 3. Why people pursue Strategic Meetings Management Policies? Benchmark Meeting Program Impact Area of Impact Process automation 3% - 6.5% Cost Sourcing & Procurement 4.8% - 8% Cost Visibility & Control 2.4% - 5.5% Cost Compliance & Risk 1.6% - 5% Cost Meetings Effectiveness 0.5% - 5% Revenue & Benefit Total 12.3% - 30% Cost & Benefit
  • 4. SMMP – Industry Trends How big is the pie? 29% of internal driven by geocentric need 58% of external driven by lack of internal Residential £99bn Non Residential 68% of Hotel Meetings < 30 delegates non residential £24.8bn Source: Grass Roots Meetings Industry Report- Source: BDRC Starcite Study
  • 5. Internal and External Meetings Why are they so painful? Can they be improved? Internal Meetings External Meetings Why? Internal Meetings Why? Other areas Internal Meetings Other areas 58% of external Monday & Friday Easy to access? 90% supply are 21st century Wifi? generated by lack too many internal hoteliers Can you book 21st century of internal rooms freely online? Lack of quality IT Re-Charging for That’s a high Tues-Thursday IPAD’s , IPhones Are they guarded No Online failure rate never enough vociferously? Inventory ~ Can you measure The Real Estate & whatsoever spend easily? Are support FM guys can’t win! services reliable? High cost High Can you consolidate Touch to phone & suppliers? Is there a pecking Book order to acquire Is the Meeting one? Are they in all Effectiveness financial centres? always there? And if you over run? Channels to book No automation, are high touch too measurement, Your clients are ~ HBA’s visibility or control late? Heavily utilised? Reality less than 30% High Amend & Cancel rate 30%+
  • 6. Future Customer Demands – Merged Solutions • The whole unified Communications suite • Large Meetings • Instant Messaging Manage all • Small Meetings Integrate all • Audio Conferencing Meetings • Internal Meetings audio & visual • Video Conferencing • From any device into the meeting Integrate • No longer all the travel Look how • Skype Meetings to the meeting fast they are • Microsoft 360 • Book the meeting too! • Apple with travel moving Merge Incorporate Meetings into • Integrate Meetings • More Advanced & Flexible working “Your Own Workplace • Hot Desks, Day Offices • Less Secure Devices” Management
  • 7. Why Condeco & Regus? Global Inventory 1200 Business Centres Access Regus through the Outlook scheduler connected to Regus Inventory Book Internal & external meeting rooms using the same DESKTOP systems 4,500 Meeting Rooms 38,000 Hot Desks 850 HD Video Rooms Drive compliance at the DESKTOP, all integrated into the Exchange or Notes server
  • 8. Demonstration Include d Integrated into MS Exchange & Directories Desktop deployment for office based workers • Easy to use, now alleviates internal resource limits & related stress Web Services for mobile deployment • Extends control agenda by delivering a mobile working platform • Source / schedule solutions in real time • No reason for lack of compliance Condeco Scheduling
  • 9. 4 Innovative Solutions from Condeco & Regus Overflow to an outsourced meeting room & flexible workspace provider • No last minute panics • Consolidate Suppliers & gain leverage, we will show you this live today Strategic Meetings Management • Gain Visibility, Control & Save Alternative to Travel which helps drive Video Conferencing utilisation • Add 550 Video “City Pairs” & 850 destinations to your video network in one move Optimise real estate sq ft costs & Video Conferencing capital expenditure • Review Fixed Cost Infrastructure V Variable Cost “pay as you go” flexible working solutions
  • 10. What’s Delivered Visibility Control Savings Visibility reporting by cost Control simple MS Real savings in your centre an usage type Outlook and web Fixed cost floor space booking service to drive and travel expense Reporting suite of standard & compliance budgets Bespoke Crystal reports Authorised & Permission To suit a Travel Managers based usage at the users Agenda, A Real Estate finger tips Agenda, a Workplace Directors Agenda Huge compliance as it’s a technology supported solution users can access easily
  • 11. “Take control & save money on small meetings.” “Save 30% and switch fixed Meetings Manager “Enable a Video costs to variable costs.” 1st Policy today.” Finance Travel Manager “The right Real Estate portfolio efficiency.” Real Estate Key Benefits “Get visibility and consolidate suppliers.” “Easy to deploy.” Procurement “The rooms you need, “Book by desktop, laptop, Stakeholder when & where tablet, simple to use & you need them.” peace of mind.” Meeting Host Meeting Booker
  • 12. Next Steps The Regus module for Questions & Answers Condeco Meeting Rooms now Hot Desk & Day Offices & Video will be available in the next 30 days The upgrade is a 24 hour Software Lynda Lowe Release Upgrade Sales & Marketing Director Lynda.lowe@condecosoftware.com The Regus Condeco Plus 25% off 121 Offer “Room Charges” Simon Hunt Vice President of Business Development simon.hunt@regus.com
  • 13. Step 1: User schedules an appointment and checks for a meeting room through MS Outlook
  • 14. Step 2: User finds a room with VC and selects this room
  • 15. Step 3: User selects any additional VC end points and meeting rooms and adds these rooms to the booking.
  • 16. Step 4: User confirms meeting room and any additional resources
  • 17. Step 5: User confirms the meeting and it saves in their Outlook appointment diary
  • 18. Step 6: User finds a room but there is no internal availability or they have access, such as a Travel or Meetings Manager to book an external room
  • 19. Step 7: User carries out an external room search by location into the Regus room inventory
  • 20. Step 8: User is presented with external meeting room options with pre-determined preferential rates
  • 21. Step 9: User selects the available room to meet their requirements
  • 22. Step 10: User confirms their booking
  • 23. Step 11: External room booking is confirmed, without having to leave the Condeco system

Editor's Notes

  1. 04/02/12
  2. 04/02/12
  3. 04/02/12
  4. 04/02/12
  5. 04/02/12 Use Internal Resource Booking Systems to access Regus inventory to control Flexible Working outsourcing
  6. Regus is so confident that the Regus Flexible Work Programme will work for companies that we offer not one, not two but three satisfaction guarantees! Regus guarantees: Savings Employee Satisfaction Overall Business Benefit Or the company can cancel with 90 days notice. No one offers anything like this in the market!