2. Phases of Change
Where do we start?
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Resources
YOU! Increasing Your Knowledge
YOU! I i Y K l d
Ohio Partnership for Excellence (OPE)
Malcolm Baldrige National Quality Award
Organizational Profile
Assessment Tool for Organization
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Assessment Tool for Leadership
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3. Awareness
A
Education
Knowledge CONTINUAL
Competence IMPROVEMENT
Expertise
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4. “The starting point of all achievement is
e sta t g po t o a ac e e e t s
DESIRE”
Napoleon Hill
Author “Think & Grow Rich”
Author Think & Grow Rich
“Progress is achieved through Persistence, putting in the
time drives SUCCESS
time drives SUCCESS”
Tom Baldrick
Owner “Quality Leadership LLC”
TAKE ACTION TO GET WHAT YOU WANT!
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10. The criteria are designed to help organizations use an
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integrated approach to performance management that
results in:
Delivery of ever‐improving value to all stakeholders
Delivery of ever improving value to all stakeholders
contributing to improved organizational sustainability
Improvement of overall effectiveness and capabilities
p p
Organizational and Personal learning
Helps to align resources, improve communications and
boost productivity and effectiveness.
b t d ti it d ff ti
Where do we start?
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13. 2009‐2010 C i i
Criteria Page 4‐
P
26
Item Format 30
Category and Item 35‐48
Descriptions
Core Values & Concepts 49‐54
Key Characteristics 55
Glossary of Terms 56‐65
Scoring System and 66‐69
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14. The appropriate starting point for self‐assessment
pp p gp
Helps identify potential gaps in key information
Used by the Examiners and Judges in application
review
May also be used as a “self‐assessment”
Will identify what is known and not known
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15. P.1: Organization Description
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a. Organizational Environment
b. Organizational Relationships
P.2: Organizational Situation
a. Competitive Environment
b. Strategic C t t
b St t i Context
c. Performance Improvement System
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19. Implementing P f
I l i Performance E ll
Excellence
INTRODUCTION to CATEGORIES
Process Categories and Results Category
Process - 6 Sections 550 points
Methods organization uses and
improves
Results - 1 Section 450 points
p
Organizational outcomes and outputs
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23. Increase your Knowledge – Be a
y g
resource
Read Criteria for Performance
Read “Criteria for Performance
Excellence”
Join Ohio Partnership for Excellence
Join “Ohio Partnership for Excellence”
Get involved in a Committee
Apply to be an Examiner
A l b i
Commit to Life Long Learning!!
g g
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27. Increase your Knowledge – Be a resource
y g
Read “Criteria for Performance Excellence”
Join Ohio Partnership for Excellence
Join “Ohio Partnership for Excellence”
Get involved in an OPE Committee
Apply to be an Examiner
Educate yourself on Performance
Excellence to obtain knowledge
OPE Website:
http://www.partnershipohio.org
http://www partnershipohio org
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28. Get familiar with Baldrige website:
http://www.nist.gov/baldrige
h // i /b ld i
Sign up for Blogrige Newsletter
Request copy of Your guide to performance
Request copy of “Your guide to performance
excellence”
Organization Actions
Apply to Ohio Partnership for Excellence at Advising
Appl to Ohio Partnership for E cellence at Ad ising
level
Obtain from Baldrige and complete:
Are we making Progress?
Are we making Progress as Leaders?
Easy Insight: Take a first step toward a Baldrige Self
Assessment
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29. “You don’t need to be great to get started, but you have to
g g
get started to be great.”
‐ Les Brown
“We can do anything we want if we stick
with it long enough.
with it long enough.”
‐ Helen Keller
“Improve Now For The Future” – Tom Baldrick
QUESTIONS? QUESTIONS? QUESTIONS?
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