QITCOM 2011 Presentation: Singapore E-Gov Program Presenter: Mr. Joseph Teo - Center Director Of Singapore E-Gov Leadership, Singapore E-Gov

1. Singapore eGov Programme
QITCOM, 25 May 2011
Joseph Teo
Centre Director Transform
Singapore eGovernment Leadership Centre Lead
Inspire
National University of Singapore
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2. About Singapore
■ Land Area : 710 sq km
■ Population : 5.3 m (3.6 m citizens and residents)
■ GDP : S$257 billion (~US$171 billion)
■ GDP Per Capita : S$53,192 (~US$35,461)
■ Government Agencies : 15 Ministries, 66 Statutory Boards
■ Public Sector Officers : 126,000
Transform
Lead
Inspire
(Source : Singapore Department of Statistics http://www.singstat.gov.sg/ dated Mar 2009)
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3. Six National Strategic ICT Plans
Leveraging Infocomm for Innovation,
Integration and Internationalisation
Unleashing potential of Infocomm to create
new values, realise possibilities & enrich lives
Developing Singapore as global Infocomm
Capital, e-Economy and e-Society
Transforming Singapore into an Intelligent
Island
Extending government systems to private
sector e.g. TradeNet, MediNet, LawNet
Civil Service Computerisation Programme
Developing IT industry & IT manpower
Transform
Lead
Inspire
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4. Government-To-Citizen Services (G2C) - eCitizen
Grouping of G2C services Transform
Lead
Inspire
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5. Government-To-Business Services (G2B) -
EnterpriseOne
Transform
Grouping of G2B services Lead
Inspire
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6. Transform
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Lead
Maintenance
and Operations
Inspire
Industry
Implementation
Project Management
Skills for Developing eGovernment
Manpower
Procurement
eGL Core Competencies
Requirements, E
nterprise
Architecture
CSCP
Business Process
Re-engineering
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Masterplanning
Leadership and
Vision
Development

7. SINGAPORE’S NATIONAL INFOCOMM COMPETENCY FRAMEWORK
ICT Sectors
Software & Network & Tele- IT Services Emerging
Digital Media
Applications Communication communications Technologies
Occupational
Groups • Telco • Games • Systems • Grid
Systems Devt Integration
Design • RFID
• Animation • Infrastructure
OCCUPATIONAL • Telco Support • Cloud
LEVELS Systems
+ Mgmt • Business
BUSINESS Process
DOMAIN Outsourcing
 Financial Mgmt
Services
 Tourism & • Database
Hospitality Management
 Retail
 Healthcare &
Biomedical Horizontal Occupational Groups that exist in all ICT sectors at all levels
Sciences
 Government  CIOs, CTOs & IT Managers
Services
 Infocomm Sales & Marketing
 Manufacturing
 Infocomm Quality Assurance
 Logistics
 Education &  Consulting
Learning  Project Management
 Infocomm Security
 Infocomm Education & Training
 Infocomm Research & Development Transform
 Technical Writing Lead
Inspire
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8. General Literacy and accessibility
■ Internet access to Government websites
■ Personalised help by CitizenConnect officers to search for Government
information and transact with Government online
■ Near their homes/workplaces
■ No charge
Transform
Lead
Inspire
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9. One Key Takeaway
eGovernment is
less about the technology and
more about the people
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(Source : Singapore Department of Statistics http://www.singstat.gov.sg/ dated Mar 2009)
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10. Thank you
Singapore e-Government Leadership Centre
National University of Singapore
25 Heng Mui Keng Terrace
ISS Building Level 4
Singapore 119615
Tel : (65) 6516 1156
Fax : (65) 6778 2571 Transform
URL : www.egl.sg Lead
Inspire
Email : enquiries@egl.sg
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11. International Recognition for our e-Government efforts
• Waseda University International ranking on e-Government
– Ranked 1st in 2009
– Ranked 2nd in 2008, 2007
– Ranked 3rd in 2006, 2005
• Accenture e-Government Report
– Ranked 1st in 2007
– Consistently ranked amongst top 3 e-Governments (2000-2005)
• e-Government Study by Brown University
– Second (2007,2005,2004)
– Third (2006)
• UN’s 2005 e-Government Readiness Report
– 7th for e-Government Readiness
– 2nd for e-Government Participation
• Award-winning e-Government Solutions
– UN Public Service Award (2005, 2006, 2007)
– Intelligent Enterprise Asia Awards (2004)
– Stockholm Challenge Award (2002, 2004) Transform
Lead
Inspire
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12. Singapore is ranked as the easiest place to do business
by World Bank
Economy
Overall Rank
Business
Starting a
Permit
Construction
Dealing with
Workers
Employing
Property
Registering
Getting Credit
Investors
Protecting
Paying Taxes
Borders
Across
Trading
Contracts
Enforcing
Business
Closing a
Singapore 1 4 2 1 16 4 2 5 1 13 2
New Zealand 2 1 5 15 3 4 1 9 26 10 17
Hong Kong 3 18 1 6 75 4 3 3 2 3 13
United States 4 8 25 1 12 4 5 61 18 8 15
United
Kingdom 5 16 16 35 23 2 10 16 16 23 9
Denmark 6 28 10 9 47 15 27 13 6 28 7
Ireland 7 9 30 27 79 15 5 6 21 37 6
Canada 8 2 29 17 35 30 5 28 38 58 4
Australia 9 3 62 1 34 4 57 47 27 16 14
Norway 10 35 65 114 8 43 20 17 9 4 3
Transform
Lead
Inspire
Source: World Bank “Doing Business 2010”
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13. eGL is supported by its 3 key stakeholders
Stakeholders of eGL
■ Singapore’s regulator and promoter of
the ICT industry
■ CIO to Singapore Government
■ website: www.ida.gov.sg
■ A provider of quality e-
■ Institute under the National University of
Government education,
Singapore specializing in broad-based
research and consulting
advanced professional education in
■ Established on 1 August
Information Technology
2006, as part of
■ website: www.iss.nus.edu.sg
Singapore’s iN2015
masterplan to keep
■ Graduate school under the National Singapore on the cutting
University of Singapore with the mission edge of e-Government
to educate and train the next generation Leadership
of Asian policy-makers and leaders ■ website: www.egl.sg
■ website: www.lkyspp.nus.edu.sg
Transform
Lead
Inspire
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14. Our Charter
A not-for-profit organisation which aims to facilitate the
adoption of ICT by governments through:
a) Providing public-sector eGovernment leadership education;
b) Conducting research and providing thought leadership on the use of
ICT for the development and implementation of public policies; and
c) Providing advisory services on e-Government, ICT governance and
ICT Management for public and public related services.
Transform
Lead
Inspire
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