Buy Online Pickup In Store (aka Click and Collect) programs enable consumers to buy items online and pickup in the store. Savvy bricks and clicks retailers are using these programs to differentiate and win versus pure play ecommerce retailers. See our slideshare to learn Click and Collect program benefits, their challenges, and how to run a winning program.
14. Connect with us!
Pulse Commerce
855 Main Street, Suite 400
Bridgeport, CT 06604
Tel: (877) 243-3612
sales@pulse-commerce.com
Webinars
• How to Market and Sell on Pinterest
• Building an Effective Digital Loyalty Program in the Amazon Age
Pulse Commerce
• Learn more about our Order Management Platform
Whitepapers
• 5 Hidden Costs To Avoid When Buying an Order Management System
• Homegrown, On-Premise, or SaaS: Which Order Management System is Right for
me?
ADDITIONAL FREE RESOURCES
Notas do Editor
For a long time, the concept of brick-and-mortar retail seemed pretty simple: Get people in the store, get product out the door.
Now, it’s not so simple. Today, every retailer faces the challenge of serving a customer that’s more informed, connected, and empowered than ever before.
Consumers today are increasingly able and willing to shop online and from their mobile devices.
Another major challenge for brick-and-mortar retailers is that consumers today are more prone to spend on experiences than material things, such as vacations and fine dining.
This is especially true of the millennial demographic, which is quickly growing in spending power while the baby boomers – for a long time, the largest customer segment in retail – go into retirement.
So, the most vulnerable target of the e-commerce boom is brick-and-mortar retailers.
With fixed costs from labor, fixtures and leases, downward price pressure is problematic.
Further, decreased foot traffic makes maintaining (let alone growing) in-store revenue difficult, and it’s nearly impossible for physical stores to compete with the internet’s speed and convenience.
Physical stores are not warehouses.
Nonetheless, retailers will need to find room for packing tables, packing materials, and everything else that goes with fulfilling online orders.