1. Welcome ! Advanced Service Management (MFP/MPS) Hybrid Dealer Training & IDEA (Independent Dealer Executive Academy) Training

3. Copyright 2009 Pros Elite Group, Inc. Advanced Service Management (MFP/MPS) Hybrid Dealer Training Key Topics Covered in this 3 Day All Encompassing Training Program • How to Operationalize the back office functions of MPS • How to successfully price an MPS deal to ensure benchmark profit margins • Learn how to Assess your company’s current condition • Learn how to develop a Customized Action Plan to address your areas of opportunity • Ensure you know how to properly and strategically execute the plan • New updated Service Benchmarks “financial & operational” for MFP and MPS • Service Financials - How to read, interpret and react • Setting expectations

4. Copyright 2009 Pros Elite Group, Inc. Advanced Service Management (MFP/MPS) Hybrid Dealer Training Key Topics Covered in this 3 Day All Encompassing Training Program, con’t • Getting “Buy-in” from the employees • The role of a dispatcher & parts personnel • Eliminating obsolescence and parts variance’s • How to “effectively improve” under performing employees • Generating additional service revenue through MPS • The impact of product reliability on your profitability! • The “differentiator for service and sales”

5. Copyright 2009 Pros Elite Group, Inc. Advanced Service Management (MFP/MPS) Hybrid Dealer Training Key Topics Covered in this 3 Day All Encompassing Training Program, con’t • How to utilize “internal benchmarking” to drive profitability • Review PIVOT - Performance Improvement Virtual Operations Tool - The industry’s first execution based software - Designed to drive operational performance and profitability.

8. Copyright 2009 Pros Elite Group, Inc. Advanced Service Management (MFP/MPS) Hybrid Dealer Training DAY 3 Topics Covered Continue with and complete the assessment process on a sample company provided by the Pros Elite Group After assessment process is completed, each team prepares a write-up of their findings The assessment write-up is presented by each team Review Action Plan develop process Each team creates an Action Plan based on the findings from their assessment. Each team presents their Action Plan to the class. Review of the assessment process and action plan to ensure the principles learned in training can be correctly applied in a real world scenario. Module on Effective Delegation (to produce desired results)

12. Copyright 2009 Pros Elite Group, Inc. IDEA (Independent Dealer Executive Academy) Training Key areas covered in this 4.5 day extensive and all encompassing training program: • Accounting & Finance - Areas of focus relative to the MFP/MPS financial benchmarking model - Balance Sheet / Income Statements - Cash Flows and Key Financial Ratios. • President’s Report – Financial Components - what should you look at - how often should you review - what level of drill down should occur based on the results of the data. • Service Operations - Primary Drivers of Operational and Financial Performance in Service - How to Quantify Your Inefficiencies in Service - Primary Service MUST DO’s that require successful Execution - 5 Things Your Service Manager Should be Expected To Provide You Each Week - Tactics to achieve MFP/MPS service benchmarks

13. Copyright 2009 Pros Elite Group, Inc. IDEA (Independent Dealer Executive Academy) Training Key areas covered in this 4.5 day extensive and all encompassing training program: • Admin Operations - Inventory Management / Best Practices - Achieving Receivables portfolio Management benchmarks - Warehousing Best Practices - Effective Payroll practices and controls - Internal I.T. considerations and safeguards. • Sales Operations - Utilize the Pros Sales Playbook for documenting the Expectations of a Sales Professional - Developing quantifiable Sales Assignments - Creating a Sales Culture throughout the organization - Achieving Sales Activity Benchmarks - Effective Prospecting tools - Qualifying and Rapport building practices and questions for MPS - Sales Activity Tracking / Data Base Management - Productive Compensation Structure - Leasing considerations for the future

14. Copyright 2009 Pros Elite Group, Inc. IDEA (Independent Dealer Executive Academy) Training Key areas covered in this 4.5 day extensive and all encompassing training program: • MPS phase 2&3 Managed Network Services - Selling Managed Networks Services as part of an MPS strategy - Organizing your dealership for Managed Network Services - Managed Network Services Benchmarks - Effective Network operations center Management. • Acquisition Considerations - Explore the strategies behind successful acquisitions - Learn the detail of the steps involved in a thorough acquisition process - Acquisition best practices - Protecting yourself - Integrating the acquisition. • Strategic Planning / Leadership - Appropriate Utilization of the three leadership styles in the day to day operations of a dealership - Identifying and developing future leaders - Setting and achieving appropriate personal and business goals - Developing a situation analysis and identifying quality starting points for planning - Creating SMART Action Plans - Critical Performance measurements that drive performance.