Learn PAd Business Process Organizational Learning

http://www.learnpad.eu
Business Process
Organizational Learning
Dr. Darius Silingas
Head of Solutions Department @ No Magic Europe
Exploitation Leader @ Learn PAd Project
darius.silingas@nomagic.com

Acknowledgement
This research was supported by the EU through
the Model-Based Social Learning for Public
Administrations (Learn PAd) FP7 project
(619583)
Learn PAd project members Alfonso Pierantonio,
Andrea Polini, Barbara Re, Barbara Thönssen
contributed content for this presentation.
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Realizing the Value of Modeling and Models
Creating
Models
Using
Models
Governing
Models
High Value from Modeling and Models
Center of
Excellence Principles
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Business Processes Description Report (Web)
http://webreports.nomagic.com/
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Sustainable Modeling Culture
Models are corporate knowledge assets that provide a long-term
value and need to evolve together with the organization
ü  Strict adherence to the principles is necessary
ü  A need for a dedicated business architecture tool
ü  A need for a dedicated team supporting this effort
ü  Organization-wide involvement
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Learn PAd Website
Ø http://www.learnpad.eu
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About Learn PAd Project
•  Research project funded under FP7 program
ICT-2013.8.2 Technology-enhanced learning
•  An innovative holistic e-learning platform for PAs
that enables process-driven learning and fosters
cooperation and knowledge sharing
•  model-based e-learning
•  open and collaborative e-learning content management
•  automated learner-specific collaborative content quality
assessment
•  model-driven simulation-based learning
Ø http://www.learnpad.eu
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Learn PAd Overview: How (1)
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Project Context
l  Public Administrations need to manage
increasing complexity and volatility of business
processes with continuously reduced available
resources and increasing demands on the
quality of the outcome
l  This pressing challenge can only be fulfilled if
organizations evolve towards a more efficient
and flexible way of performing their tasks
l  Efficiency and flexibility require training and
consciousness of involved Civil Servants
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Solution dimensions
Model Based Learning
l  Models have been used more and more to
represent different dimensions of an
organization
l  Learn PAd explores how models, and their
graphical representation, can be exploited for
learning purpose
l  Learn PAd identified different model
kinds to represent different
knowledge dimensions
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Solution dimensions
Model Based Learning
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Solution dimensions
Collaborative content management
Learn PAd provides an infrastructure to complement
models with textual information
l  From process models a wiki infrastructure is generated
l  Pages are organized in accordance to the structure of
corresponding models
l  CSs are prosumers of contents
l  Wiki infrastructure enable off-line learning and on-line
learning, with access to contents related to specific
process activities and real cases (learn by doing)
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Solution dimensions
Content and Models Automatic Assessment
l  Models and Textual Contents should be
assessed for quality to facilitate learning
l  Learn PAd investigates on automatic
mechanisms for
-  Model verification
-  Textual content evaluation
-  Issues are highlighted and suggestions for
improvements provided
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Solution dimensions
Simulation based learning support
l  Learn PAd investigates on simulation based
learning exploiting information available in
defined (process) models
l  Processes are parsed and “interesting” paths
are selected and experimented
-  i.e. seldom activated paths can be experimented in
a synthesized context
l  Using the Learn PAd simulation environment
CSs can experiment together
and collaboratively their acquired knowledge
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Solution dimensions
Monitoring and KPI for engaging learners
l  Relevant Key Performance indicators are
derived for assessment of CSs and
organizational learning
l  Learn PAd includes a monitoring infrastructure
to collect information about CSs activities and
results
l  Collected data are analyzed and performance
indicators derived
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 Org.Model
Œ Business Process Model
Ž  Business
Motivation Model
 Competency
Model
‘ Document
(Data) Model
  CM Model
 Competency
Model
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Abstraction layers
Learn PAd Conceptual
Metamodel
A metamodels which permits
the conceptual description of
domain problems
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Abstraction layers
Learn PAd Platform-
Independent Metamodel
A coordinated set of
metamodels describing the
various model kinds
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Abstraction layers
Learn PAd Platform-
Specific Metamodel
A refinement of the LPIMM
with platform details
implemented on the
reference modeling tools, ie.
ADOxx and Magic Draw
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LCMM
Learn PAd Conceptual Metamodel (LCMM) provides an overview
of Public Administration enterprise architecture, which will be
used as a basis for Learn PAd
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LPIMM
The Learn PAd Platform Independent Metamodel
consists of seven component metamodels
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LPIMM > Process Metamodel
It defines a minimal subset of BPMN 2.0 whose
metaelements have been selected on the base of
→  the practical expertise of Learn PAd partners working
with Public Administrations,
→  Learn PAd requirements, and
→  preceding deliverable D3.1
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Let us consider the following fragment
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An Activity is an atomic or non-atomic arctivity that is performed
within a process. The types of Activities that are a part of a
Process are:
→  Task
→  Sub- Process, and
→  Call Activity, which allows
the inclusion of re-usable
Tasks and Processes in
a diagram
The complete specification
of LPIMM is available in
deliverable D3.2
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W8 SUAP process model fragment
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task
loop
characteristic
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lane
(“Ufficio SUAP”)
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A Lane is a sub-partition within a Process
→  lanes are used to organize and categorize Activities
→  Lanes are often used for such things as internal roles (eg.
Manager, Associate), systems (e.g., an enterprise application),
an internal department (e.g., shipping, finance), etc.
PROBLEM
the meaning of the Lanes is
up to the modeler, BPMN
does not specify the usage
of Lanes
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LPIMM
The component metamodels are woven together by
means of weaving models
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LPIMM
The component metamodels are woven together by
means of weaving models
Lanes in business processes are given
semantics in terms of Organizational
Metamodel concepts
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Weaving
Model weaving is frequent in schema integration
and evolution, in the context of Learn PAD
→  Weaving enables multi-view modeling
→  Weaving represents (declarative) semantic
anchorings, i.e. the semantics of a concept in a
metamodel can be given in terms of concepts in another
metamodel.
[1] Chen, Kai, Janos Sztipanovits, Sherif Abdelwalhed, and Ethan Jackson. "Semantic
anchoring with model transformations." In Model Driven Architecture–Foundations and
Applications, pp. 115-129. Springer Berlin Heidelberg, 2005.
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SCIA Commerciale Municipality
of Senigallia
35
ORGANIZATION MODEL

Organizational and Process
Metamodel Weaving
This weaving model is used to give the Lane
concept in the Process Metamodel a semantics
specified in terms of the Organizational
Metamodel
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The “Ufficio SUAP”
laneUfficioSUAP
Ufficio
SUAP
Ufficio
Sviluppo
Economico
Ufficio
Programmazione
Urbanistica
organizational unit
37

laneUfficioSUAP
Ufficio
SUAP
Ufficio
Sviluppo
Economico
Ufficio
Programmazione
Urbanistica
organizational unit
The Lane weaving
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Overview of Case
Reducing the administrative burden the
entrepreneurs refers to a single office, the
SUAP office and contact between
entrepreneurs and SUAP office has to be
done completely on-line
Communications among the SUAP office
and other offices in the same or different
Public Administrations are managed by the
SUAP office without impacting on the
entrepreneurs
SUAP office can be placed inside the
municipality or can be aggregated and
offered by a consortium of municipalities
39

SUAP Involved Participants
(Marche Region)
Municipality of Senigallia “Monti Azzurri” Consortium and
Municipality of Sarnano
Entrepreneur
(more than 153.000)
Municipality
(239) or aggregation
Third Party
Administrations
(45)
40

Process Under Analysis
SUAP office offers more than 110 BP, they are different considering (i) the
request target so it’s important to keep in use a relevant and universal
classification for economic activities types and (ii) the geographical location
SCIA Edilizia
(Building Start-up
Certified Notification)
Variante Urbanistica
(Zoning variances)
SCIA Commerciale
(Business Start-up
Titolo Unico
(Standard request to
start business
activity)
41

Process Under Analysis
SUAP office offers more than 110 BP, they are different considering (i) the
request target so it’s important to keep in use a relevant and universal
classification for economic activities types and (ii) the geographical location
SCIA Edilizia
(Building Start-up
(Zoning variances)
SCIA Commerciale
(Business Start-up
Titolo Unico
start business
activity)
42

Data Objects in the
BP of “Certified
Notification of
Starting
Activity” (Business
and Building)
43
In the SUAP scenario we
considered more than 150 + Data
Objects
Modelled Data Objects 34

SCIA Form an example
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copia per il Comune
ESERCIZI DI COMMERCIO AL DETTAGLIO DI VICINATO
Segnalazione Certificata di Inizio Attività
Al Comune di
Ai sensi della L.R. 27/09 (art. 13 e artt. 57 e 58) L. 241/90 (art. 19), D.Lgs 59/2010,
Il sottoscritto
Cognome Nome
DATA DI NASCITA(gg/mm/aaaa) CODICE FISCALE
Cittadinanza sesso M F
Luogo di nascita:Stato Provincia Comune
Residenza:Provincia Comune
Via, Piazza, ecc. N.
in qualità di:
titolare dell’omonima impresa individuale
C.A.P.
PARTITA IVA (se già iscritto)
Con sede nel comune di Provincia
Via, Piazza, ecc. N. C.A.P.
telefono email p.e.c
N. di iscrizione al Reg. Imprese (se già iscritto)
legale rappresentante della società
CCIAA di
PARTITA IVA (se diversa da C.F.) CODICE FISCALE
denominazione o ragione sociale
con sede nel Comune di
Provincia
N. di iscrizione al Reg. Impresa CCIAA di
Trasmette segnalazione certificata relativa a:
APERTURA DI NUOVO ESERCIZIO
dichiara quanto contenuto nella rispettiva sezione:
ARRAFRANCESCO@TICERTIFICA.IT0733657593
146123
ARRAFRANCESCO@TICERTIFICA.IT
ARRA'
CONTRADA MARCONI
SARNANO
16/03/1942
6 2 0 2 8
FRANCESCO
SCN
R R A F N C 4 2 C 1 6 I 4 3 6 Q
ITALIANA ■
ITALIA
MC
MACERATA
MC
SARNANO
6 2 0 2 8
S C NCONTRADA SABBIONI
SARNANO
SARNANO MACERATA
■
0 1 3 5 5 3 8 0 4 3 5
SABBIONI
copia per il Comune
ESERCIZI DI COMMERCIO AL DETTAGLIO DI VICINATO
Segnalazione Certificata di Inizio Attività
Al Comune di
Ai sensi della L.R. 27/09 (art. 13 e artt. 57 e 58) L. 241/90 (art. 19), D.Lgs 59/2010,
Il sottoscritto
Cognome Nome
DATA DI NASCITA(gg/mm/aaaa) CODICE FISCALE
Cittadinanza sesso M F
Luogo di nascita:Stato Provincia Comune
Residenza:Provincia Comune
Via, Piazza, ecc. N.
in qualità di:
titolare dell’omonima impresa individuale
C.A.P.
PARTITA IVA (se già iscritto)
Con sede nel comune di Provincia
N. di iscrizione al Reg. Imprese (se già iscritto)
legale rappresentante della società
CCIAA di
PARTITA IVA (se diversa da C.F.) CODICE FISCALE
denominazione o ragione sociale
con sede nel Comune di
Provincia
N. di iscrizione al Reg. Impresa CCIAA di
Trasmette segnalazione certificata relativa a:
APERTURA DI NUOVO ESERCIZIO
dichiara quanto contenuto nella rispettiva sezione:
ARRAFRANCESCO@TICERTIFICA.IT0733657593
146123
ARRAFRANCESCO@TICERTIFICA.IT
ARRA'
CONTRADA MARCONI
SARNANO
16/03/1942
6 2 0 2 8
FRANCESCO
SCN
R R A F N C 4 2 C 1 6 I 4 3 6 Q
ITALIANA ■
ITALIA
MC
MACERATA
MC
SARNANO
6 2 0 2 8
S C NCONTRADA SABBIONI
SARNANO
SARNANO MACERATA
■
0 1 3 5 5 3 8 0 4 3 5
SABBIONI

•  Belforte Del Chienti
•  Caldarola
•  Camporotondo Di Fiastrone
•  Cessapalombo
•  Colmurano
•  Gualdo
•  Loro Piceno
•  Monte San Martino
•  Penna San Giovanni
•  Ripe San Ginesio
•  Sant’Angelo In Pontano
•  Sarnano
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Monti Azzurri and Municipality
of Sarnano: Organization

SUAP Office Roles and Profiles
Postdoctoral research fellow or
postgraduate with a degree in
business and economics /
jurisprudence / engineering /
informatics (basic level)
Expert building/land surveyor or
technical town planner (technical
intermediate level)
Civil engineer or architect (technical high
level)
Legal assistant or lawyer with
experience in administrative/public
law (administrative high level)
Role A (administrative officer
caring of the front-office
activities)
Role B (office coordinator able
to lead the officers and
organize the daily rutine)
Role C (SUAP executive
director is in charge and able
to sign the final
authorizations)
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Business Start-up Certified Notification
(SCIA Commerciale) BP of the
“Monti Azzurri” Consortium
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BPMN 2.0
Tasks Gateways Events
SCIA Commerciale
(Business Start-up
29 – 40 16 - 16 20 - 28
SCIA Edilizia
(Building Start-up
37 - 34 20 - 15 31 - 25
Titolo Unico
start business activity)
31 - 31 20 - 16 36 - 28
(Zoning variances)
27 - 29 13 - 13 20 - 36

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CMMN – Check Business Start-up
Certified Notification (Scia Commerciale)
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Dr. Darius Silingas
Exploitation Leader @ Learn PAd
Head of Solutions @ No Magic Europe
Phone (direct): +370 37 705899
e-mail: darius.silingas@nomagic.com
lt.linkedin.com/in/dariussilingas/
Let’s Keep in Touch
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Public Administration as a Service
@ProjectLearnPAd
ProjectLearnPAd
52

Learn PAd Business Process Organizational Learning

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