Emotional Intelligence

1. Emotional Intelligence as seen on… people’s faces a presentation brought to you by: Greg Stewart

2. Greg Stewart, PhD, LPC Dr. Greg Stewart is Senior Vice President for Profiles International’s Enterprise Solutions Sales Division. Greg taps into his deep understanding of the impact of “organizational culture” - the manner in which an organization utilizes strengths, addresses challenges and adapts to change - to support executives, managers and business owners as they implement solutions to their employee-related challenges. He brings his passion for positive change management to developing management training, organization development, and assessment solutions that are uniquely tailored to help his clients succeed. Greg is an experienced human capital expert with over 15 years in management and human resources. After being successful in building religious, non-profit organizations, he started his business as a management consultant, trainer and organizational developer. As a consultant, his primary focus was executive coaching and his specialty was performance optimization through effective people SVP management and organizational infrastructural development. As well, Greg has Enterprise Solutions Sales taught dozens of college-level courses on management, leadership, personal growth and development, and organizational change. Greg holds a BA in Organizational Leadership and a PhD in Counseling. His dissertation was The Relationship of Emotional Intelligence with Job Satisfaction and Organizational Commitment. He is a certified Bar-On Eq-I administrator and is also certified with DDI (Development Dimensions International) in the building of competency models for organizations. He has deep insight into problem-solving and employee motivation and is a phenomenal speaker and blogger of management imagine great people ® and leadership. www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

3. Who We Are • Founded 1991 • Over 45,000 clients served worldwide • Offices in nearly 130 countries • Founding member of the Association of Test Publishers • Microsoft Certified Partner www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

4. Creating Value for Clients We support our clients through the full employee life-cycle, helping them identify the best people for their jobs and then developing them to their fullest potential. www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

5. Diverse Base of Marquee Customers Financial Services Retail & Consumer Travel & Hospitality Education & Government Technology Healthcare Energy & Utilities Business Services Customer Highlights • 11,000 + active customers • Customer base includes 152 Fortune 2000 companies • Represented in nearly 130 countries www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

7. Emotional Intelligence: Goleman’s Model • Self-Awareness • Self-Management • Other’s Awareness • Other’s Management (Social Intelligence) www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

8. Emotions and Productivity: Self-Awareness/Management Employees who enjoy a good job fit report high job satisfaction and performance and are less likely to separate prematurely from the position. - Bretz and Judge, 1993; Chatman, 1989, 1991; Meglino, Ravlin, and Adkins, 1989) www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

9. Emotions and Productivity: Self-Awareness/Management Person-job fit is a good predictor of effective employee commitment as well as effective and productive job performance. -Greguras and Diefendorff, 2009 www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

10. Emotions and Productivity: Self-Awareness/Management 1. Emotion motivates and energizes action 2. Emotion controls and regulates action 3. Emotions are able to access, orient, and develop narratives about careers - Brown, George-Curran, and Smith (2003) www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

11. Emotions and Productivity: Self-Awareness/Management Finding one’s voice and finding one’s unique way of expressing the self is something that every artist understands, and every artist knows that finding a voice is most definitely not a matter of technique. It’s a matter of time and a matter of searching—soul-searching. -Kouzes and Posner, The Leadership Challenge www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

12. Emotions and Productivity: Self-Awareness/Management Personalities seek out and flourish in career environments they fit and that jobs and career environments are classifiable by the personalities that flourish in them. - American Psychological Association (2008) www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

13. Talent Management 101 A Job Manager Leader • PIP • Skill Expert • Mission, Vision, • Well-placed • Productivity Mgr Values • IDP • Objectives / Goals • Emotional Leader www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

14. EI: Reactive to Proactive • Job Satisfaction and Organizational Commitment are the result of: – Job Matching – Relationship with the supervisor • Employee’s JS and OC is reactive – We help you make it proactive • The relationship with the supervisor is also reactive – We also help you be proactive! www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

15. The ProfileXT® Evaluates What’s Behind the Surface 10% - The Obvious Education, Knowledge, Resume, References, Background, & Experience 90% - Below the Waterline: • Thinking Style • Behavioral Traits • Occupational Interests • Overall Job Fit www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

16. ProfileXT® Insight: What We Measure Thinking Style 1 2 3 4 5 6 7 8 9 10 Learning Index CAN they do the job? 1 2 3 4 5 6 7 8 9 10 Verbal Skill 1 2 3 4 5 6 7 8 9 10 Verbal Reasoning 1 2 3 4 5 6 7 8 9 10 Numerical Ability 1 2 3 4 5 6 7 8 9 10 Numeric Reasoning Behavioral Traits 1 2 3 4 5 6 7 8 9 10 Energy Level 1 2 3 4 5 6 7 8 9 10 Assertiveness 1 2 3 4 5 6 7 8 9 10 Sociability HOW they do the job. 1 2 3 4 5 6 7 8 9 10 Manageability 1 2 3 4 5 6 7 8 9 10 Attitude 1 2 3 4 5 6 7 8 9 10 Decisiveness 1 2 3 4 5 6 7 8 9 10 Accommodating 1 2 3 4 5 6 7 8 9 10 Independence 1 2 3 4 5 6 7 8 9 10 Objective Judgment Occupational Interests 1 2 3 4 5 6 7 8 9 10 Enterprising 1 2 3 4 5 6 7 8 9 10 Financial/Admin DO they love it? 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 People Service Technical 1 2 3 4 5 6 7 8 9 10 Mechanical 1 2 3 4 5 6 7 8 9 10 Creative www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

18. The ProfileXT® & Profile Sales Assessment™ Shaded areas indicate the Performance Model. The Performance Models show requirements for the jobs in your company. www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

21. EI and Leadership: Other’s Awareness/Management • Leaders generate excitement and enthusiasm within their followers, understand how followers feel, and then are able to lead and guide the emotions of employees (George, 2000). • Managers who develop relationships with employees help nurture JS and OC within the employees (Kacmar, Carlson, & Brymer, 1999). www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

22. EI and Leadership: Other’s Awareness/Management • Emotional intelligence on the part of both the manager and employee “will result in deeper understanding of each other” (Abraham, 1999). • Employees have higher JS, OS, and performance if managers who exhibit strong leadership qualities (Loke, 2001), and have better attitudes if the managers are high in EI (Wong & Law, 2002). www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

23. EI and Leadership: Other’s Awareness/Management The leader who seeks a high degree of emotional intelligence will evaluate themselves against how other people evaluate him or her (Dearborn, 2001). This is a level of social intelligence that portrays a leader who can read the social cues of subordinates and know how the employees are responding to their leadership style. www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

24. Managerial Fit Summary Initial Assessment Selection On-Boarding Guide for managers to effectively address potential for conflict with this candidate, as well as differences in personalities, communication, work and learning styles www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

25. Managerial Fit Summary Initial Assessment Selection On-Boarding Guide for managers to effectively address potential for conflict with this candidate, as well as differences in personalities, communication, work and learning styles www.profilesinternational.com ©2012 Profiles International, Inc. All rights reserved.

27. Our Offer “Contingency” Pilot Study

28. Contact Us Profiles Assessment Asia (Pte.) Limited An Authorized Strategic Business Partner of Profiles International 14 , Robinson Road, #08-01A, Far East Finance, Singapore 048545 Email: info@profiles.com.sg Telephone: 65717031 Fax: 63334636 Website: http://www.profiles.com.sg Share , Connect and Follow Us Know your people..Grow your business

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