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Differentiate or Die
        Secrets of Silicon Valley
    NASSCOM Product Conclave 2012

           By: Robert M. Wright




1
Hello India!



2
¥    The Importance of Positioning for Differentiation
                                                             ¥    New Positioning Model
Today’s Agenda                                               ¥    7 New Rules for Positioning
                                                             ¥    Putting the Positioning Model In Action




©2012 Firebrick Consulting Inc. Proprietary & Confidential                                                             PAGE   3
What Do They Have in Common?




                     14X
                                    8.3X
                      48X


                                        Powerful, Differentiated Positioning Stories!
                        5X
                                  11X
                        7X


                     27X
                                    26X
                  12.5X

©2012 Firebrick Consulting Inc. Proprietary & Confidential                                     PAGE   4
What is Positioning?




      “Positioning is in the mind of the prospect. Its how you
      differentiate your solution in their mind. It cuts through the
      clutter. If focuses on the perceptions of the prospect.”
                                                                 Al Reis



©2012 Firebrick Consulting Inc. Proprietary & Confidential                 PAGE   5
Good Positioning Feeds Everything

                                                                  Product
                                                                 Marketing
                   Campaigns
                                                                                    Thought
                                                                                 Leadership/PR

                                                             Positioning Story
   Direct Sales:
Buyer Conversations                                                 &	
  
                                                             Message Guide

                                                                                 Market Analyst
                                                                                   Relations
                   Online Channel
                    Messaging                                     Internal
                                                               “Rallying Cry”



©2012 Firebrick Consulting Inc. Proprietary & Confidential                                        PAGE   6
You Know You Have a Positioning Problem…




                                    1.  Your presentation is 30 slides
                                    2.  Blah, Blah, Blah – your grandmother can’t understand
                                    3.  Ask 3 people what you do… get 3 different answers
                                    4.  www. test…you can replace your logo with competition
                                    5.  You spent a lot of money on PR and got nowhere
                                    6.  Long sales cycles, sales calls on everyone
                                    7.  You don’ have a viewpoint
©2012 Firebrick Consulting Inc. Proprietary & Confidential                                     PAGE   7
What are Your Challenges?




©2012 Firebrick Consulting Inc. Proprietary & Confidential   PAGE   8
New Positioning Model




©2012 Firebrick Consulting Inc. Proprietary & Confidential
New Positioning Model

Shift the focus:




                    Product - Centric                         Buyer - Centric




 ©2012 Firebrick Consulting Inc. Proprietary & Confidential                     PAGE   10
New Positioning Model




             Product - Centric                                      Buyer - Centric
   •  Release 1.5 PIM SaaS solution, GeoTagged,              •  “Global brand execution”,
      XML-based                                                 synchronize flow of product information


   •  Release 5.0 Big Data analytics, Point-in-time
                                                             •  “How can you run your business without all the data?”
      recovery, Hadoop, Tiered storage


  •  Datacenter OS, OS Virtualization, Intraspection         •  “Cloud infrastructure built to power today’s apps:
                                                                Delivers a performance multiplier on IT investment

©2012 Firebrick Consulting Inc. Proprietary & Confidential                                                           PAGE   11
7 Positioning Rules




©2012 Firebrick Consulting Inc. Proprietary & Confidential
Rule 1: Fortune 500 or SMB is Not a Market




©2012 Firebrick Consulting Inc. Proprietary & Confidential   PAGE
Rule 2: Who is Your “Mary”




©2012 Firebrick Consulting Inc. Proprietary & Confidential   PAGE   14
Example: Not All CIO’s are Identical




               “Avniash”                                                “Aditya”                          “Kenneth”
             Change-Agent                                             Early-Adopter                       Maintainers
 •      Complex organizations                                •    Regionalized IT ops            •    Business does not rely on IT
 •      High pace of change                                  •    Heritage of experimentation         for change
 •      Focus on revenue growth,                             •    Need for game-changer          •    Steady state: legacy
        Not cost cutting                                     •    Reports to LOB                 •    Focus on budget costs
 •      Reports to CEO                                       •    Optimize current IT            •    Reports to CFO
 •      Results-based IT                                     •    Value: technical performance   •    Resources-based IT
 •      Value: IT agility, shared risk                                                           •    Value: cut costs, IT
                                                                                                      operational excellence

©2012 Firebrick Consulting Inc. Proprietary & Confidential                                                                   PAGE    15
Rule 3: Own a Problem




©2012 Firebrick Consulting Inc. Proprietary & Confidential   PAGE   16
What is the Problem you “Own”?


               Product Description:                          Problem Solved:

                       “Mobile Couponing”                     “Monetize the Mobile Consumer”




              “Decisioning, Predictive CRM”
                                                             “Shrinking Customer Lifetime Value ”




             “Marketing Campaign Analytics”
                                                              “Find More Revenue”




©2012 Firebrick Consulting Inc. Proprietary & Confidential                                 PAGE   17
…And Connect to a Funded Initiative




©2012 Firebrick Consulting Inc. Proprietary & Confidential   PAGE   18
Rule 4: Have a Point of View




©2012 Firebrick Consulting Inc. Proprietary & Confidential   PAGE   19
Rule 5: Take a Corner of the Room




©2012 Firebrick Consulting Inc. Proprietary & Confidential   PAGE   20
Rule 6: Communicate With Stories




©2012 Firebrick Consulting Inc. Proprietary & Confidential   PAGE   21
Powerful Positioning Stories Must Answer These Buyer Questions



                                                             Why	
  your	
  company,	
  now?	
  	
  



                                                             How	
  are	
  you	
  different?	
  	
  
                   3	
  Key	
  Ques*ons	
  

                                                             How	
  will	
  my	
  life	
  be	
  be?er?	
  	
  




©2012 Firebrick Consulting Inc. Proprietary & Confidential                                                       PAGE   22
Rule 7: No Geek-Speak




©2012 Firebrick Consulting Inc. Proprietary & Confidential   PAGE   23
Does your message sound like this?


   New Software Development Kit Enables Users, Developers and Partners to Take Full Advantage of Vertica’s Real-time
   Parallel Processing Engine for Big Data

   BILLERICA, Mass., June 20, 2011


   Vertica today announced availability of Vertica 5.0, the latest version of the Vertica Analytics Platform, which offers
   greatly improved flexibility and real-time performance for customers’ most demanding business intelligence and
   analytic workloads.


   The Vertica Analytics Platform analyzes data on a massive scale, with several customers analyzing more than a
   petabyte of data in real time. Vertica 5.0 delivers improved flexibility, extensibility and performance in how users
   analyze and manage their business-critical information.
                                                             BLAH, BLAH, BLAH


©2012 Firebrick Consulting Inc. Proprietary & Confidential                                                                   PAGE   24
6 Words That Should Be Banned




©2012 Firebrick Consulting Inc. Proprietary & Confidential   PAGE   25
Rules in Action
How to Tell a Powerful Story




 ©2012 Firebrick Consulting Inc. Proprietary & Confidential   26
Your Presentation Structure


                                         Slide 2:                          Slide 4:
Slide 1:                                                      Slide 3:                        Slide 5:
                                         Our great                         Our great
Introducing our                          Platform
                                                              Our great
                                                                           Analytics          Stats to back up
great product                                                Monitoring
                                                                           feature            why we are so
 for the cloud,                                              feature
                                                                                              great
 mobile world



 Slide 6:                                Slide 7:                          Slide 9:
                                         A few cool
                                                                                              Slide 10:
 How our cool                                                Slide 8:      Our wonderful
                                                                                              You would be
                                         screen shots                      executives…
 product works                                               Logo splash                      crazy not to buy
                                                             slide         and our cool dog
                                                                                              our amazing
                                                                                              product




©2012 Firebrick Consulting Inc. Proprietary & Confidential                                                PAGE
Powerful Stories: A Better Way



Slide 1:                               Slide 2:
Big results from                                             Slide 3:         Slide 4:            Slide 5:
                                       Recent market
customers like                                               Causing you a    …And you may        Traditional
                                       dynamics: your
you                                                          BIG problem      lose your job       approaches no
                                       world has changed
                                                                                                  longer work



 Slide 6:                                Slide 7:            Slide 8:         Slide 9:            Slide 10:
 What you need                           The Answer:         3-4 reasons      Cleaned up the      Call to action
 to fix the                              Our company         customers like   problem: How
 problem                                                     you choose us    your life will be
                                                                              different




©2012 Firebrick Consulting Inc. Proprietary & Confidential                                                   PAGE   28
श"भ	
  दीपावली	
  	
  
आप	
  सबको	
  दीपावली	
  की	
  हा-दक	
  
श/भकामनाए4	
  ।	
  रोशनी	
  और	
  ख/शी	
  8	
  इस	
  
पावन	
  पव	
  पर	
  ई;र	
  आपकी	
  सारी	
  
मनोकामनाए<	
  प=री	
  क>	
  और	
  घर	
  @	
  स/ख	
  
सAपBनता	
  बरसाए।	
  ख=ब	
  पटाE	
  चलाइG,	
  
 मठाईया	
  खाईG	
  और	
  ख/शी	
  मनाइG।	
  
           <
श/भ	
  दीपावली	
  ।	
  




 ©2012 Firebrick Consulting Inc. Proprietary & Confidential   PAGE   29
web I http://www.firebk.com

                                                             blog I strategiestorevenue.com/blog/

                                                             email I bwright@firebk.com



©2012 Firebrick Consulting Inc. Proprietary & Confidential                                          PAGE   30

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Differentiate or Die, Secrets of Silicon Valley - Presentation by Bob Wright

  • 1. Differentiate or Die Secrets of Silicon Valley NASSCOM Product Conclave 2012 By: Robert M. Wright 1
  • 3. ¥  The Importance of Positioning for Differentiation ¥  New Positioning Model Today’s Agenda ¥  7 New Rules for Positioning ¥  Putting the Positioning Model In Action ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 3
  • 4. What Do They Have in Common? 14X 8.3X 48X Powerful, Differentiated Positioning Stories! 5X 11X 7X 27X 26X 12.5X ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 4
  • 5. What is Positioning? “Positioning is in the mind of the prospect. Its how you differentiate your solution in their mind. It cuts through the clutter. If focuses on the perceptions of the prospect.” Al Reis ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 5
  • 6. Good Positioning Feeds Everything Product Marketing Campaigns Thought Leadership/PR Positioning Story Direct Sales: Buyer Conversations &   Message Guide Market Analyst Relations Online Channel Messaging Internal “Rallying Cry” ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 6
  • 7. You Know You Have a Positioning Problem… 1.  Your presentation is 30 slides 2.  Blah, Blah, Blah – your grandmother can’t understand 3.  Ask 3 people what you do… get 3 different answers 4.  www. test…you can replace your logo with competition 5.  You spent a lot of money on PR and got nowhere 6.  Long sales cycles, sales calls on everyone 7.  You don’ have a viewpoint ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 7
  • 8. What are Your Challenges? ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 8
  • 9. New Positioning Model ©2012 Firebrick Consulting Inc. Proprietary & Confidential
  • 10. New Positioning Model Shift the focus: Product - Centric Buyer - Centric ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 10
  • 11. New Positioning Model Product - Centric Buyer - Centric •  Release 1.5 PIM SaaS solution, GeoTagged, •  “Global brand execution”, XML-based synchronize flow of product information •  Release 5.0 Big Data analytics, Point-in-time •  “How can you run your business without all the data?” recovery, Hadoop, Tiered storage •  Datacenter OS, OS Virtualization, Intraspection •  “Cloud infrastructure built to power today’s apps: Delivers a performance multiplier on IT investment ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 11
  • 12. 7 Positioning Rules ©2012 Firebrick Consulting Inc. Proprietary & Confidential
  • 13. Rule 1: Fortune 500 or SMB is Not a Market ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE
  • 14. Rule 2: Who is Your “Mary” ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 14
  • 15. Example: Not All CIO’s are Identical “Avniash” “Aditya” “Kenneth” Change-Agent Early-Adopter Maintainers •  Complex organizations •  Regionalized IT ops •  Business does not rely on IT •  High pace of change •  Heritage of experimentation for change •  Focus on revenue growth, •  Need for game-changer •  Steady state: legacy Not cost cutting •  Reports to LOB •  Focus on budget costs •  Reports to CEO •  Optimize current IT •  Reports to CFO •  Results-based IT •  Value: technical performance •  Resources-based IT •  Value: IT agility, shared risk •  Value: cut costs, IT operational excellence ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 15
  • 16. Rule 3: Own a Problem ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 16
  • 17. What is the Problem you “Own”? Product Description: Problem Solved: “Mobile Couponing” “Monetize the Mobile Consumer” “Decisioning, Predictive CRM” “Shrinking Customer Lifetime Value ” “Marketing Campaign Analytics” “Find More Revenue” ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 17
  • 18. …And Connect to a Funded Initiative ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 18
  • 19. Rule 4: Have a Point of View ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 19
  • 20. Rule 5: Take a Corner of the Room ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 20
  • 21. Rule 6: Communicate With Stories ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 21
  • 22. Powerful Positioning Stories Must Answer These Buyer Questions Why  your  company,  now?     How  are  you  different?     3  Key  Ques*ons   How  will  my  life  be  be?er?     ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 22
  • 23. Rule 7: No Geek-Speak ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 23
  • 24. Does your message sound like this? New Software Development Kit Enables Users, Developers and Partners to Take Full Advantage of Vertica’s Real-time Parallel Processing Engine for Big Data BILLERICA, Mass., June 20, 2011 Vertica today announced availability of Vertica 5.0, the latest version of the Vertica Analytics Platform, which offers greatly improved flexibility and real-time performance for customers’ most demanding business intelligence and analytic workloads. The Vertica Analytics Platform analyzes data on a massive scale, with several customers analyzing more than a petabyte of data in real time. Vertica 5.0 delivers improved flexibility, extensibility and performance in how users analyze and manage their business-critical information. BLAH, BLAH, BLAH ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 24
  • 25. 6 Words That Should Be Banned ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 25
  • 26. Rules in Action How to Tell a Powerful Story ©2012 Firebrick Consulting Inc. Proprietary & Confidential 26
  • 27. Your Presentation Structure Slide 2: Slide 4: Slide 1: Slide 3: Slide 5: Our great Our great Introducing our Platform Our great Analytics Stats to back up great product Monitoring feature why we are so for the cloud, feature great mobile world Slide 6: Slide 7: Slide 9: A few cool Slide 10: How our cool Slide 8: Our wonderful You would be screen shots executives… product works Logo splash crazy not to buy slide and our cool dog our amazing product ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE
  • 28. Powerful Stories: A Better Way Slide 1: Slide 2: Big results from Slide 3: Slide 4: Slide 5: Recent market customers like Causing you a …And you may Traditional dynamics: your you BIG problem lose your job approaches no world has changed longer work Slide 6: Slide 7: Slide 8: Slide 9: Slide 10: What you need The Answer: 3-4 reasons Cleaned up the Call to action to fix the Our company customers like problem: How problem you choose us your life will be different ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 28
  • 29. श"भ  दीपावली     आप  सबको  दीपावली  की  हा-दक   श/भकामनाए4  ।  रोशनी  और  ख/शी  8  इस   पावन  पव  पर  ई;र  आपकी  सारी   मनोकामनाए<  प=री  क>  और  घर  @  स/ख   सAपBनता  बरसाए।  ख=ब  पटाE  चलाइG,   मठाईया  खाईG  और  ख/शी  मनाइG।   < श/भ  दीपावली  ।   ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 29
  • 30. web I http://www.firebk.com blog I strategiestorevenue.com/blog/ email I bwright@firebk.com ©2012 Firebrick Consulting Inc. Proprietary & Confidential PAGE 30