2. WHAT ARE COMMUNICATION SKILLS ?
Communication skills are the abilities you use
when giving are receiving different kinds of
information. Some examples include
communicating new ideas, feelings or even an
update on your project. Communication skills
involve listening, speaking, observing and
5. ABOUT VERBAL COMMUNICATION
Verbal communication is a type of
communication where we use spoken and
written words to get our message and
information across to the other person. In
other words, whenever we use our words
to express ourselves, our feelings, and our
thoughts, we are verbally communicating.
7. NON-VERBAL COMMUNICATION
As a term indicates , it is a method of using
anything other than words for conveying
messages . Non-verbal communication
comprises the gestures and postures of your
body language and supports your oral
8. Body Language
Body language is a type of communication
in which physical behaviors, as opposed to
words, are used to express or convey
information. Such behavior includes facial
expressions, body posture, gestures , eye
movement, touch and the use of space .
9. COMPONETS OF BODY LAUNGUAGE
1. EYE CONTACT
2. HEAD POSITION AND MOVEMENT
3. FACIAL EXPRESSION
11. ABOUT EYE CONTACT
Eye contact is what happens when two
people look at each other's eyes at the
same time. This is a form of nonverbal
communication that humans use to
communicate many forms of emotions.
Unlike other primates, we can easily see
where humans are looking because of the
amount of white surrounding our irises.
13. ABOUT HEAD AND POSTION MOVEMENT
Head movements are especially rich
conveyors of communication and one of
the easiest nonverbal cues to understand.
Certain head movements tend to be
culture-specific, such as nodding in
agreement for within western cultures.
15. ABOUT FACIAL EXPRESSION
The human face is extremely expressive, able to
convey countless emotions without saying a
word. And unlike some forms of nonverbal
communication, facial expressions are universal.
The facial expressions for happiness, sadness,
anger, surprise, fear, and disgust are the same
16. IMPORTANCE OF COMMUNICATION SKILLS
Communication skills allow you to understand and be
understood by others. These can include but are not limited
to effectively communicating ideas to others, actively
listening in conversations, giving and receiving critical
feedback and public speaking.
Communication skills involve listening, speaking, observing
and empathising. It is also helpful to understand the
differences in how to communicate through face-to-face
interactions, phone conversations and digital
communications like email and social media.