1. Ch. 5: Leadership Mind and Heart
For: Dr. Landrum
By: James Esch
October 26, 2002

2. Leadership Mind and Heart
Test: Mythical hero mentors often are key to great achievement
ex: Oprah, Shaq, Alexander the Great
Test: Is IQ alone important?
No! But it helps, and god forbid you don’t have any other keys
Test: Change == Relationships. Who builds relationships best?
Females
In a time of rapid change, leaders focus on personal relationships as a way
to bind people together.

3. Leader Capacity Versus Competence
Capacity is the potential each of us has to do more and be more than we
are now
Working effectively with other people requires much more than practicing
specific, rational skills; it often means drawing on subtle aspects of
ourselves, such as our thoughts, our beliefs, or our feelings, and appealing
to those aspects in others.
It has been stated that being a “whole” person means operating from mind,
heart, spirit, and body

4. Mental Models
Test: Mental model multiple intelligence (Howard Gardner, Michael Jackson,
and Michael Jordan are what?
Kinesthetic
Test: Jeff Bezos’ and Bill Gates’ SAT scores are logical/mathematical
(Cognitive)
Mental models are deep-seated assumptions, values, attitudes, beliefs,
biases, and prejudices that determine how leaders make sense of the world
Test: What are males wired for? Specifity for females? Generalities
Test: Which group is best at verbalizing? Females

5. Mental Models
Perception is the process people use to make sense out of the environment
by selecting, organizing, and interpreting information from the environment
Stereotyping can be detrimental to the leadership process
Stereotyping is the tendency to assign a person to a group or broad
category and then attribute widely held generalizations about the group to
the individual
Leaders have the ability to break free from outdated mental models. This is
crucial since what worked yesterday may not work today

6. Developing A Leader’s Mind
Test: Abnormal success comes from abnormal leaders who are independent!
Independent thinking consists of questioning assumptions and interpreting
data and events according to one’s own beliefs, ideas, and thinking, not
according to pre-established rules, routines, or categories defined by others.
People who think independently are willing to stand apart, to have opinions,
to say what they think, and to determine a course of action based on what
they personally believe rather than on the thoughts of others

7. Developing A Leader’s Mind
Test: What is Pike Syndrome?
What was true isn’t necessarily still true!
Pike syndrome was brought about by an experiment in which a northern pike was
placed in a large aquarium with a group of minnows, but separated with a single
piece of glass. The pike attempted many times to catch the minnows, but ran into
the glass. Eventually, the glass was removed, however, the pike retained the
thought that the glass was there, and did not make an attempt to catch the minnows
The power of the beginner’s mind is rather mighty. Nobel price-winning physicist
Richard Feynman had an IQ of 125, which is definitely not considered genius.
However, he was always questioning, always uncertain, always starting over,
always resisting any authority that prevented him from thinking for himself. It was
this curiosity that made him great

8. Developing A Leader’s Mind
Rajat Gupta, worldwide managing director at McKinsey & Co. states that
poetry and literature “[helps] us think in more well-rounded ways.”
Systems thinking involves seeing patterns in the organizational whole
instead of just the parts, and learning to reinforce or change system
patterns
Complexity can overwhelm leaders, thereby undermining confidence
Peter Senge, author of The Fifth Discipline, argues that reality is made up
of circles rather than strait lines
Test: (5th Discipline) New products mean new money… New people mean
slower development, therefore counter to successful operations in
a dynamic world

9. Developing A Leader’s Mind
Personal mastery covers three qualities: personal vision, facing reality, and
holding creative tension
Personal vision: focus on the end result, the vision or dream that motivates
them and their organization
Facing reality: commitment to the truth
Holding creative tension: There is a large gap between one’s vision and the
current situation. The gap is between one’s desired future and today’s
reality. This can be a source of creative energy to accomplish goals.

10. Emotional Intelligence – Leading With Heart and Mind
Emotional intelligence is the ability to connect effectively with people. It has
been suggested by some that emotion, more than intellectual ability, drives
our thinking and decision making, as well as our interpersonal relationships
Primary emotions:
Anger – fury, outrage, resentment, hostility, violence
Sadness – grief, sorrow, gloom, despair, depression
Fear – anxiety, apprehension, nervousness, terror, panic
Enjoyment – happiness, joy, relief, contentment, delight
Love – acceptance, respect, friendliness, trust, kindness
Surprise – shock, astonishment, amazement, wonder
Disgust – contempt, disdain, scorn, abhorrence, distaste
Shame – guilt, embarrassment, remorse, humiliation, regret

11. Emotional Intelligence – Leading With Heart and Mind
Test: look within objectively and see yourself as others see you!
Pessimists don’t see themselves as negative and contra to success
Test: The Components of Emotional Intelligence:
Self-awareness – being aware of what you are feeling
Managing emotions – ability to balance one’s moods so they do not get
in the way of what needs to be done
Motivating oneself – ability to be hopeful and optimistic despite obstacles,
setbacks, or even outright failure
Empathy – ability to put oneself in someone else’s shoes, to recognize what
others are feeling without them needing to tell you
Social skill – ability to connect to others, build positive relationships, respond
to the emotions of others, and influence others, is the final component
of emotional intelligence

12. Emotional Intelligence – Leading With Heart and Mind
Test: A high level of self-awareness, combined with the ability to manage
one’s own emotions, enables a leader to display self-confidence and earn
the respect and trust of followers
Emotionally intelligent leaders can have a positive impact on organizations
by helping employees grow, learn, and develop; creating a sense of
purpose and meaning; instilling unity and team spirit; and building
relationships of trust and respect

13. Leading With Love Versus Leading With Fear
Traditionally, leadership in many organizations has been based on fear
Test: What is the key to lock innovative leadership?
Fear of: risking, being different, failing, delegation
Fear in the workplace can prevent employees from doing their best, from
taking risks
Real Life Case:
ServiceMaster, a dynamic company that cleans and maintains
hospitals, schools, and other buildings, makes a priority of treating employees
with respect and are concerned with how the employees feel about
themselves and what they are doing. This is a huge motivating factor and
encourages employees to exercise their own judgment and do their best

14. Leading With Love Versus Leading With Fear
Most people want more than a paycheck from their jobs. Five unspoken
requests are as follows:
• Hear and understand me
• Even if you disagree with me, please don’t make me wrong
• Acknowledge the greatness within me
• Remember to look for my loving intentions
• Tell me the truth with compassion
Fear-based motivation – one needs a job for their basic needs, if a job is
given, enough effort will be put forth to keep one’s job
Love-based motivation – if the job and the leader make one feel valued as
a person and provide a sense of meaning and contribution to the
community at large, then one will give all they have to offer

15. Internet Resource
Ways you increase your EQ:
1. Decide how you want to be emotionally. (amused, relaxing, inspiring)
2. How are you at the moment? Are you short tempered? Do you stay angry
for long periods of time?
3. How do you get from where you are to where you want to be? Work hard
to change old habits, listen to other’s points of view, control your anger
level, and learn to relax and enjoy your positive emotions
4. Who can help you? Trusted colleagues, external mentors, etc…
5. Making the changes permanent. Practice! Keep trying until the new way of
thinking becomes a second nature. Look for the good in people. Help
others to find their best
Emotional Leadership enables you to energize your team into doing what you are
asking by helping them find the motivation in themselves
http://www.paddyspruce.com.au/newsletter13.html

16. Questions
2. Do you agree that people have a capacity for developing their minds and
hearts beyond current competency? Can you give an example?
Yes. People always have the ability to further develop their minds and hearts beyond
what they are currently capable of. However, some conditions must be met before they
can attempt to improve upon themselves. First, they must want to further develop their
minds and heart. Second, they must be devoted and put forth effort. When one focuses
their desires and puts full effort into reaching a goal, there are few limits to what may be
accomplished.

17. Questions Cont…
4. Discuss the similarity and differences between mental models and open-
mindedness
Mental Models, in a nutshell, are basically deep-seated assumptions, values, attitudes,
beliefs, biases, and prejudices that determine how leaders make sense of the world. Two
of the most important components of mental models are assumptions and perception.
open-mindedness is basically an approach to independent thinking, and consists of trying
to break out of the mental boxes, the categorized thinking patterns we have been
conditioned to accept as correct. These categorized thinking patterns are often referred
to as mental models.
These two elements are related since open-mindedness basically aims to break out of
mental models.

18. Questions Cont…
6. Which of the five elements of emotional intelligence do you consider
most essential to an effective leader? Why?
I believe that self-awareness is the most essential to an effective leader. This is mainly
based on the belief that people who are in touch with their emotions are better able to
guide their own lives. As a result, this can spark a sort of charisma and motivate others
as well.
8. Have you ever experienced love and/or fear from leaders at work? How
did you respond?
Yes, my employers emphasized that all of their employees are important to them and
have listened to their suggestions and needs. By being told that I was important and
have a voice in the company, I tended to put forth full effort in projects since I wanted to
be a part of them, not simply because I had to.