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Learners ID Verification Steps .pptx

  1. Learner ID Verification
  2. Verify your ID Before you receive a certificate, we’ll need to verify your account by matching a current photo of you to an official ID. Some courses and programs require ID Verification, while others only need Name Verification. If ID Verification is required for a certificate in a course or program you’re taking, we'll prompt you to verify during the course and in your Settings page. To verify your account. Go to Settings > Accounts > verify my id Upload a copy of your government issued ID. We’ll use it to verify your account and make sure the information printed on your certificates is correct. You can add a: - Driver’s license - Passport - National ID card - State or Province ID card
  3. The verification process We use a secure system called Persona to verify your identity. To complete the process, you’ll need to provide the following: 1. Your first and last name, birthdate, and the country your ID is from 2. A photo of your ID 3. A photo of yourself Your government ID must be verified before you can upload a selfie. If there is an issue with either of these steps, you’ll be able to try again. You only need to complete ID Verification once to get a certificate for any course or program you take. Privacy Policy When you submit your ID information, we make sure your information is secure. After we verify your ID, we delete the photos and related personal information.
  4. Requirements During ID verification, you’ll need to provide: ● Your full name and birthdate ● The country your ID is from ● A clear image of your valid, government-issued photo ID ● A clear photo of your face IDs must show your full name, birthdate, and a clear photo of your face. We can’t verify IDs that are: ● Expired ● Photocopied ● Black and white images ● Not issued by a government (such as a school ID) ● Do not meet our age restrictions ● From a restricted country
  5. The most common ID types you can use in the verification process are: United States ● State-issued IDs (driver's license or identification card) ● Passport European Union ● Residency permit ● National ID ● Passport India ● PAN card ● Aadhaar card ● Voter card ● National ID ● Passport Egypt ● Passport ● Driver's license Additional Countries ● Passport
  6. How to verify your ID Step by Step process to verify your ID: 1. Go to your Settings
  7. 2. Scroll down to the ID Verification section (you’ll only see this section if you’re enrolled in a class that requires it). 3. Click Verify My ID to start the process
  8. 4. Click on Begin Verifying
  9. 5. Enter your information as found on your government issued ID and click continue
  10. 6. Enter the COUNTRY of your ID and click Select
  11. 7. Select the type of ID you want to upload
  12. 8. System will prompt you to take the photo of the chosen ID ● Check the photo and if OK Click on Use this photo ● If not OK, Retake the photo
  13. 9. After ID upload, system will take your selfie. Follow the instructions and Click on get started
  14. 10. After successful Selfie upload system will generate this message 11. Click on DONE
  15. 12. Back on the setting page ID V will show that your name is verified and it will appear in your certificates. 13. Go to your accounts> accomplishments tab to view your Certificate of Completions 13. According to Coursera’s Privacy Policy when you submit your ID information, it is ensured that your information is secure. After your ID verification , system delete the photos and related personal information.
  16. Contact Learner Help Centre for any issues in the ID Verification process
  17. Troubleshooting Tips You may need to enable camera permissions to upload a photo. 1. Upload a valid government issued ID ● Make sure all text on the ID is clear and readable – including your full name, birth date, and expiration date. ● Make sure the photo of your face on the ID is visible. ● Make sure the photo you take of your ID is well-lit, and isn't blurry or out-of-focus. You can tap your phone screen when you’re taking a photo to make your camera focus. ● Reduce glare by turning off flash and moving away from direct light. ● Make sure the whole ID is visible and isn't covered by your finger. ● Try using a computer instead of a mobile device. ● Try using different web browsers. ● Try another ID document type, if you have one. For driver’s licenses, national ID cards, or other ID cards ● Hold the camera as close to the ID as possible. Make sure that all four corners of the ID are visible in the photo. ● Place the ID card on a flat surface against a dark background to reduce blur and glare.
  18. For passports ● Open to the main passport page with your photo and personal information – including passport number, name, birth date, and expiration date. ● Hold the camera as close to the passport page as possible. Make sure all four corners of the page are visible in the photo. ● Make sure the MRZ (the symbols and letters at the bottom of your passport page) is clearly visible in your photo. ● Make sure that you are in a well-lit area and away from a direct light source. This helps avoid glare, since passport pages can be glossy and reflective. 2. Take a selfie to match the picture on the ID ● Take off your glasses. ● Move away from direct light to avoid glare. ● Make sure your face is clearly visible and well-lit. ● Make sure you turn your face left and right. ● Make sure your face is similar to the photo of the ID you submitted. If you’re still unsuccessful after multiple attempts to verify your ID, or if you don't have the accepted ID type for your country, please contact us so our team can issue a refund for your course. If you're a learner in an enterprise program, please reach out to your enterprise admin for additional assistance.
  19. Enabling camera permissions If you are using Google Chrome, please follow the steps below: ● For desktop ● For iPhone & iPad ● For Android If you are using Firefox, please follow the steps for mobile or desktop. If you are using Safari, please follow the steps for desktop. If you are using a mobile app, check your device settings: 1. Open your device settings 2. Go to apps 3. Find the app that you wish to enable camera permissions for 4. Find the app settings and allow camera permissions
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