1. PRANJIT GOGOI
Mobile: +91-80-9880151406~ E-Mail: pranjit.gogoi@gmail.com
ITIL V3 Infrastructure Library Certified Professional aiming for Associate Principle Network Engineer and managerial
level assignments in IT Infrastructure Management/ Networking Operations/ Data Centre Operations with an organization
of repute preferably in IT sector
PROFILE SUMMARY
A competent professional with over 12 years of experience in:
Server Administration Networking Operations IT Infrastructure Management
Data Centre Operations Migrations & Transitions Process Operations
Server/ System Administration MIS Documentation Liaison & Coordination
• Adept in designing IT solutions with sound understanding of technical/ operational bottlenecks as well as issues put
forth by the clients and troubleshooting the same to avoid further escalation
• Distinction of heading various complex database upgrades and migrations
• Skills in preparing technical proposal, designing & implementation of heterogeneous networks (comprising
structured cabling and switches)
• Comprehensive understanding of networking concepts pertaining to LAN & WAN and information security
• Demonstrated excellence in analyzing information system needs, evaluating end-user requirements, custom
designing solutions, troubleshooting for information systems management
• An effective communicator with excellent analytical, detail orientation and problem solving
CORE COMPETENCIES
Data Centre Operations:
• Evaluating & tacking progress of all upcoming long term strategic data centers as per approved plan
Server Administration:
• Formulating strategy, ensuring scheduled / unscheduled backups as per the back-up plan
• Installing and configuring server operating systems, application software, anti-viruses & hardware, etc., managing disk
space, user profile creation and configuring personal web & mail server
Networking Operations:
• Handling the infrastructure LAN / WAN, migration & configuration of network components
• Assisting in the designing & implementation of the network and troubleshooting
Technical Support:
• Addressing performance bottlenecks & ensuring smooth operations and monitoring helpdesk operations including
escalated calls, trouble tickets & resolving the same within the given TAT using specialized helpdesk tools
• Resolving queries regarding the information system/ software and extending onsite support to the clients including
maintenance of hardware / software
ORGANISATIONAL EXPERIENCE
Since Jun’04 EMC Software and Services (India) Pvt. Ltd. (EMC²), Bangalore as Senior Network Engineer
Growth Path/ Deputation:
Jun’04 to Aug’07 Client Server Filed Support at EMC Corporation India (EMC²), Bangalore
Sep’07 to May’09 Client Server Filed Support II at EMC Corporation India (EMC²), Bangalore
Since Jun’09 Associate Principle IT Service Ops Engineer at EMC Software and Services (India) Pvt. Ltd.
(EMC²), Bangalore
Key Result Areas:
As Associate Principle IT Service Ops Engineer:
• Capable of short list candidates for NOC open position, and conducting interview to sort list candidates
• Skilled in preparing team shift roster and managing leave roster for the team
• Organizing training for new resources and monitoring that they are trained and all required access are provided
• Offering execution and operational support to EMC''s global data infrastructure
• Identifying and resolving the complex LAN/WAN problems

2. • Carrying out development of detailed plans for implementation, testing and back-out procedures of all network
execution, upgrades & modifications
• Evaluating the network traffic and managing the health and status of the same using Vitalsuite, Zabbix and Netflow
• Accountable for network planning, design, implementation, operation and optimization
• Administering the network and equipment upgrades that include IOS, CatOS image upgrade and configuration changes
• Maintaining coordination with service providers like AT&T, Verizon, Sprint, Level 3 and Orange Business in
troubleshooting of various circuit issues related to outages, bandwidth upgradation & implementations
• Raising any out-of-control events to the appropriate group or individuals
• Functioning in coordination with CISCO in escalating the TAC case for complex IOS related issue
• Responsible for preparation of operating procedures and associated documentation
• Handling the EOL switch replacement; working on a project in Cisco End of Life Switches Catalyst 4000 replacement
across different location within APAC region.
As Client Server Filed Support II at EMC Corporation India (EMC²), Bangalore:
• Identified client’s requirement and acquired technical solutions & delivery models with commercially superior solution
• Carried out preparation of documentation in coordination with virtual team and forwarded it to senior management
• Served as the Local POC for different Telecom Project for all telecom related project for India location, due to telecom
team was located in Cork, Ireland, worked with the local business and the India COE lab team, to get their requirement
and then implementing the same with the help of the Ireland telecom team
• Provided support to the Internal EMC customer, India COE Lab team and Education Service team in development &
maintenance of network documentation (VISIO diagrams, excel spreadsheets, word documents, etc.)
• Ensured minimum possible downtime & loss to the company in coordination with support & business groups
• Handled the Peregrine Queue and assigned work as per their capabilities
• Imparted training to new support staff on methodology and procedures of technical support group
• Accountable for preparation of disaster recovery documents (plans and test from network perspective)
• Conducted Disaster Recovery Tests for multiple critical services on daily basis
As Client Server Filed Support at EMC Corporation India (EMC²), Bangalore:
• Handled Bangalore EMC IT Infrastructure. Windows 2000 and 2003 Servers
• Developed user accounts & mailbox and provided user shared drive (Home Drive)
• Managed the exchange administration, outlook web access, replication issue and distribution list
• Identified the room issue and carried out log analysis of exchange, DNS, DHCP & file print servers
• Offered secure ID administration for VPN users; offered RSA secure ID administration for Remote/VPN users,
configured the RSA FOB key, worked on issues where users were unable to login remotely due to the issue with the
RSA key getting locked off, and sometime for re-sync the key
• Carried out installation of network printer for Bangalore, Mumbai and Delhi office
• Administered the software inventory by taking requirements from users or required licenses, getting quotes and then
working with the EMC procurement team on getting the software and licenses
• Installed a software called Software Inventory management System (SIMS) & create MSDN user ID so that user could
login and download the required software from Microsoft
Highlights:
• Recipient of the following:
o Silver Medal of Recognition – For Extraordinary work in sustaining quality results and a demonstrated sense of
urgency – January 2008
o Silver Medal – For extraordinary work in sustaining quality results and a demonstrated sense of urgency – Jan
2008
o Silver Medal for India COE Build-out in – 2008
o Silver Award -For extraordinary work in sustaining quality results and a demonstrated sense of urgency – Jan 2008
o Cash award for India EMC Campus Build-out in 2009
o Bronze Medal for India EMC Campus Build-out in 2009
o Silver Medal - Incubation Space Build-out -2009
o Bronze Medal - For extraordinary work in sustaining quality results and a demonstrated sense of urgency – Dec
2009
o Bronze Award – In Appreciation for dedication and commitment to quickly resolve India COE Network Outage. –
Jan 2014
o Cause for Applause Award – In appreciation for sense of ownership and urgency to attend and resolve multiple
issues – May 2014
o Bronze Award – DMZ Remidiation – July 2014

3. PREVIOUS EXPERIENCE
Jul’02 to Feb’03 Computer Space, Jorhat, Assam as Service Engineer
CERTIFICATIONS
• CCNA - CISCO Certified Network Associates
• MCP - Microsoft Certified Professional 2000 Track
• ITIL V3 - IT Infrastructure Library
• CCIE R & S Theory
• CIS - Cloud Infrastructure and Services
• VCA-DCV Certification (VMware Certified Associate on Data Center Virtualization)
• VCA-Cloud Certification (VMware Certified Associate on Cloud)
• VCA-WM Certification (VMware Certified Associate on Workforce Mobility)
EDUCATION
2002 Diploma (Hardware & Networking) from IIHT, Bangalore
2000 B.Sc. (Physics) from Bahona College, Assam, Dibrugarh University
2010 MCA from, Sikkim Manipal University DE
PERSONAL DETAILS
Date of Birth: 17th
July, 1976
Address: # B- 013, Definer Serene Drive, Pethanahalli Village, Hoskote – TQ, Bangalore - 562114
Languages Known: English, Hindi and Assamese
Please refer annexure for further details
ANNEXURE
Major Projects Handled
EMC Sales office, Mumbai
Title: Expansion Project of Mumbai Office
Period: Jun’08 to Sep’08
Accountability:
• Developed plans for migration & configuration of devices, switches, routers, wireless and network set-up
Title: India COE Build-out Project
Period: Dec’08 to Aug’09
Accountability:
• Prepared plans for migration & configuration of devices
Highlight:
• Recognized with Silver Medal for outstanding contribution in the project
• Cash Award for outstanding contribution in the project.
IT SKILL
• Conversant with:
o Major series of Cisco Routers & Switches and Checkpoint Firewalls
o TCP/IP, DNS, DHCP, BGP, EIGRP, OSPF, NAT, HSRP, STP, IPSec VPN. Frame-relay and Cisco Wireless LAN
o CISCO Loadbalancer CSS and ACE, F5 LTM and GTM
o ASA and CISCO VPN Concentrator
o Envision, RSA ACE and NAC
o Multiple UNIX and Windows Operating Systems
o MS Office (Word, Excel & PowerPoint)
o CISCO UCS and Vmware vSpear

4. o Peregrine, Plan IT, Easy IP, Voyence, Smarts, NetFlow, VitalSuite, Solarwind, Network Stumbler, WireShark,
mRemote and Zabbix
TRAININGS
• Undergone trainings in:
o CCNP from Network Labs (two papers), Bangalore in 2008
o CCSA from Mohan Networking Institute, Bangalore 2009
o CCIE from ACIT Institute, Bangalore 2013
o Administering BIG-IP v11
o Configuring BIG-IP LTM v11
o Configuring BIG-IP GTM v11
o SDN Foundation
o Vmware NSX: Install, Configure, Manage [V6.2]
WORKSHOP
• Attended a workshop on Ethical Hacking and Counter Measures conducted by Bangalore Society of India, Bangalore
Chapter in 2008