1.
SAP SUPPORT
PROJECT
SHORT INSIGHTS – REAL TIME
This Document deals with SAP Support Project – Maintenance, Testing, and Role of
Technical and Functional Consultants, Handling Tickets, User Types, Cutover Data,
Cutover Strategy, Functional and Technical Specification, Transportation
2015
Pramila Nagaraj
BEML SOLUTIONS LIMITED
11/24/2015
SAP EDUCATION PARTNERSAP PROJECT COMPANY
(Intern & Real Time Practitioner)

2.
SAP SUPPORT PROJECT – INSIGHTS “REAL TIME”
2015 © Copy Rights Reserved - BEML SOLUTIONS LTD, West Yorkshire United Kingdom
Maintenance and Support
In this project SAP (both Functional & technical) consultants are involved to solve tickets/problems/issues logged
by core users/end users when using sap system in their day to day business.
Ticket: It is a problem, which can be called as issue that are facing by end user. User sends his problems in the
form of tickets through mails.
Functional Consultant: is a person/employee who is authorized to create/change configuration in sap system as
per client requirement.
Technical Consultant: is a person/employee who is authorized to create/change customization (creating or
changing programs/coding) in sap system as per client requirement.
Core Users or End Users: are employees who are sitting or working on behalf of Client and they are experts in
their domain area like they are working in Marketing, sales, finance, inventory management, warehouse etc..
1st
Step: once the Core User/End User faces some problems or issue while processing business transactions he/she
will log case or issue or tickets in remedy third party tool or software.
For Example: Shipping point is not determined.
Condition type PR00 is missing
Account Determination error
Billing cannot be generated
Once we received the tickets [Ticket will be pop up/displayed in our desktop] within 30 minutes we have to give the
reply to end user to confirm that we have started work on particular issue. It is called as an initial response. After
initial response, we have to start work in progress. In the next stage, if we have to do any up-dations that we have
to send to the user through mails.
Ticket
NOTE: In some cases project coordinator assigns tickets to the consultants. In some cases functional consultant
himself has to assign tickets
Ticket types:
Problem request tickets
Enhancement tickets
Tickets priority:
Critical tickets Priority 1
High priority Priority 2
Medium priority Priority 3
Low priority Priority 4

3.
SAP SUPPORT PROJECT – INSIGHTS “REAL TIME”
2015 © Copy Rights Reserved - BEML SOLUTIONS LTD, West Yorkshire United Kingdom
Ticket management software:
Clarify
Remedy
Peregrine – IBM
Service center, etc.
Internal mailing system:
Lotus domino
IP [Internet Protocol Message], etc.
User types:
Core user: Someone with or without good knowledge in SAP.
Super user: Who has lot of authorizations.
SLA = Service Level Agreement: So as to give support the agreement takes place between the client and
implementation partner. That agreement is called as Service Level Agreement.
15 days of before going to the Go – Live data should be sent to the server from the legacy system.
Cut – Over data: Stocks, pending vendor payments, block the materials, and sales orders information should be
provided to the system. Before 2 days of the Go – Live support this information should be given to the system.
NOTE: If 5th of the month implementation work starts that is called as cut over data.
Go – Live: Go – Live is the day when the client starts his transaction with SAP.
Cut – over strategy: Going to the production server ad cutting the legacy system process I percentage wise like
20% of the first day, 30% of the next day and 50% of the other day like that.
Cut – over strategy depends upon the organizations how they design their data and strategy. In general we decide
the sequence of the data loads for configuration settings.
Ex: Transactional data, master data, which follows what and then, make the copy of the production system a day
before after checking the successful data loads. Then we Go – Live with 100%.

4.
SAP SUPPORT PROJECT – INSIGHTS “REAL TIME”
2015 © Copy Rights Reserved - BEML SOLUTIONS LTD, West Yorkshire United Kingdom
Functional specifications: It is a document that contains day-to-day tools, inputs, and outputs. Client gives inputs
to the functional consultants and functional consultants in turn gives outputs.
BPR = Business Process Review
KT = Knowledge Transfer
Technical specifications [Specs]
Technical specks for ABAPers
Functional specks for functional consultants
Unit testing: It is usually carried out to test multiple objects in single module. Unit testing is done in QA server or
sometimes in development server.
Ex: Pricing, Output, Partner functions, Text, etc. in SD.
Integration testing: It usually carried out between two modules in QA server.
Ex: FI and MM
Test case [UAT= User Acceptance Testing]: Basis people usually refreshes Quality Assurance server which takes
place 4 to 10 hours. For every refresh we have a list of transports.
CATT Test System: The Computer Aided Test Tool [CATT] can be used to automate test sequences for key
business processes. The results are logged in details and then reviewed. CATT is also used for quality tests during
release changeovers and for simulating complete business process. System administration testing involves testing
the activities of a system administrator, such as managing job scheduling, administering corrections and
transports, reacting to R/3 system alerts and logs.
Login into SAP server:
IP address is a number Ex: 128.198.84.79
1. Click on logon pad
2. Go to the properties
3. Specify the description
4. Specify the application server [IP address]
5. Specify the system number Ex: 00
6. Then one user will be create

5.
SAP SUPPORT PROJECT – INSIGHTS “REAL TIME”
2015 © Copy Rights Reserved - BEML SOLUTIONS LTD, West Yorkshire United Kingdom
Transportation request: It is a 12 digit alphanumeric number
1. SE01 to transport the request for business user
2. SE10 to transport the request to the server
3. Click on create button
4. Select customizing request
5. Give the short description
6. Save it
7. Select/Place the cursor on the request number
8. Then click on add user icon
9. Specify your user name and press ENTER
10.Click on release directly
Basis people maintain connections between Development server and Quality Assurance server. In weekend all the
requests are send to the production server.
NOTE: Once the customization has been transported to the server that cannot be changed.
Declaration:
This Project is a Live Implementation Cycle Real Time under my Project Manager (United Kingdom)