Xerox has implemented a closed-loop green supply chain to reduce waste and promote sustainability. Through collection and sorting of used products, Xerox is able to remanufacture or recycle over 90% of returned materials. Key aspects of Xerox's green supply chain include strategic partnerships for recycling, design of products to minimize waste, and categorizing returned units for most effective reuse as remanufactured products or parts. The closed-loop system has provided substantial cost savings while achieving Xerox's waste reduction goals.

1. Green
supply
chain of
Xerox

3.  Founded in 1906, Rochester, NY,
US.
 Headquartered in Norwalk,
Connecticut (moved from
Stamford in October 2007)
 Incorporated in 2002 as an
independent center.
 Fuji Xerox was established in
1962 as a 50:50 partnership with
Rank Xerox.

4. Evolution of Xerox

5. Present Key people
Jeff Jacobson, CEO
Robert J Keegan, Chairman
 Number of employees - 37200
 Xerox locations-160 countries
 Revenue US$ 10.77 billion
 $628 million spent on R&D

6. Products
Production Printer
Digital Press
Office printer
Multi-function printers, Wide format printers,
Projectors, Scanners, Copiers and other office
equipment’s.

7. Xerox innovates the way the
world communicates, connects
and works, helping companies
deliver breakthrough experiences
to improve and grow their
business. Mission

8. 1.Customer satisfaction
2.Return on assets
3.Market Share
4.Employee Satisfaction
GOALS

9. Industries it
serves
 Energy
 Financial Services
 Government
 Health Care
 Higher Education
 High Tech and Communications
 Insurance
 Manufacturing
 Retail and Consumer Products
 Shipping and Logistics

10. Prevent and manage waste
 Xerox produce waste-free products in waste free facilities to help the
customers to reduce waste.
 Their aim is to design products, packaging and supplies that make
efficient use of resources, minimize waste, reuse material where feasible
and recycle what can't be reused.
 All Xerox products contain between 0%-5% post-consumer recycled
plastic content.

11. Strategic Partnership- ‘Close the Loop’
 In late 2010, Xerox partnered with Close the Loop, one of the worlds
largest recyclers of imaging supplies that specializes in cartridge returns.
 Close the Loop collects U.S. customers’ returns and manages the recycling
on behalf of Xerox using a patented material separation process that
recovers used materials for reuse in new printer cartridges and other
products.

12.  These processes enable virtually all material returned through the
program to be beneficially managed.
 This partnership both simplifies the returns process for customers and
also allows more of the return stream to be recycled into useful products

13. Features of Closed loop supply chain
Closed-loop supply chain: supply chains that are designed to consider the
processes required for returns of products, in addition to the traditional
forward processes.
These additional processes (also referred to as the reverse supply chain) are:
• Product acquisition: the task of retrieving the used product. This is a
key to creating a profitable closed-loop supply chain

14. • Reverse logistics: the process of planning, implementing, and
controlling the efficient, effective inbound flow and storage of secondary
goods and related information opposite to the traditional supply chain
direction for the purpose of recovering value or proper disposal.
• Test, sort and disposition: testing and sorting the returns and
disposition refers to how a product is disposed of, e.g. sold to a broker, sold
to an outlet, sent to landfill, etc.

16. Manufacturing & Supply
The company’s largest manufacturing site is in Webster, NY, where they
produce fusers, photoreceptors, Xerox iGen and Nuvera® systems,
components, consumables and other products.
 They also have EA Toner plant located in Webster.
 They have a facility in Venray, Netherlands, which handles supplies
manufacturing and supply chain management for the Eastern Hemisphere

17.  Master supply agreement with Flextronics, a global
electronics manufacturing services company, to outsource
portions of manufacturing for Mid-range and Entry
businesses, continues through 2014
 They also acquire products from various third parties in
order to increase the breadth of product portfolio and meet
channel requirements.

18. Inventory management and logistics
process vision
 customer satisfaction is the key
 Demand driven supply chain
 Time to customer is a competitive advantage
 Common product language
 Complexity managed through high performance work
systems
 Recycling is key

19. Order Satisfaction/ Delivery
Management
 Shared ownership of orders.
 Plan for order satisfaction
 Information availability exchange for inventory
 Same day delivery capability
 100% build to order on high end

20. Inventory Planning
 One Company
 Service level- driven stocking
 Demand- driven forecasting

21. Logistics & Physical Distribution
Planning
 One company, one integrated supply chain.
 Networks optimize customer satisfaction at lowest cost &
inventory.
 Plan networks as a continuum from customer to supplier.

22. Logistics
Operation
 Manage flow not stock
 Plan the work
 Integrate warehousing and transport
 Same day delivery capability

23. WASTE
PREVENTION
AND
MANAGEMENT
Design products, packaging
and supplies that make
efficient WASTE FREE use of
resources, minimize waste,
reuse material where GOAL
feasible and recycle what
can’t be reused.

24. Xerox’s Green World Alliance initiative provides a collection and
reuse/recycling program for spent imaging supplies.
• Xerox’s Product Takeback and Recycling program manages equipment at
end of life.
• Xerox is investing in technologies that reduce the creation of waste.
Example: – The solid ink imaging process utilizes compact “cartridge-free”
solid ink sticks with no plastic housings or casings, thereby reducing print-
related waste by up to 90% compared with comparable color laser
products.

25. Waste Prevention & Management
Green World Alliance Reuse program
Central to the commitment to waste-free products
 This partnership with Xerox customers Cartridges, Bottles and Waste
Toner through resulted in more than 3.4 million Reuse/Recycle
cartridges, toner containers and other used supply items being
returned in 2010.
 Eco-Box returns allow the customer to order free bundles of Eco Boxes
that hold from five to 12 cartridges per return, depending on the size of
the item.
 Xerox continues to monitor global customer feedback and industry
best practices to stay on the path of continuous improvement.

26. Xerox customers have three options for returning spent
consumables to Xerox for reuse and recycling at no charge.
Individual
unit
return for
sales
Eco box
program
Pallet
returns

27.  Returned products are sorted, and items suitable for remanufacturing are
cleaned, inspected and then remanufactured.
 Those which cannot be remanufactured are recycled.
 Remanufactured cartridges, containing an average of 90% reused/recycled
parts, are built and tested to the same performance specifications as new
products.

28. Product Take-Back and Recycling
• Xerox enables reuse according to the following hierarchy
 Reuse of complete end item as used or new, depending on the condition of the
machine. This requires the least reprocessing, transportation and energy usage.
 Remanufacturing or conversion into a newer-generation product or part Nearly
40% of machines returned in the U.S. are sent for remanufacturing of some sort.
 Reuse of major modules, subcomponents, and parts for spares or manufacturing.
In 2010, almost 200,000 parts were stripped off of used machines and sent back out to
the field for reuse either in manufacturing or as repair parts.

29. • Material recycling Any remaining portion of a machine after the above processes
have been followed is stripped of any recyclable material (e.g., plastics, copper wire)
and material requiring special disposal services, such as PWBs, batteries and lamps.
The remainder of the machine is then crushed and sent to a scrap metal reclaim facility.

30. E-Waste
 Xerox continues to operate its European take-back program
to enable equipment remanufacturing and parts reuse.
 A waste vendor approval process assesses the safety and
environmental practices as well as compliance history of
each vendor.
 Xerox does not allow its vendors to send electronic scrap to
developing nations for processing.

32. • Xerox –green supply chain In 1991, the Xerox
Corporation set a goal for the company to become
waste-free.
 Xerox cites a number of benefits of a waste-free company:
 Financial,
 Competitive advantage,
 Compliance
 Legislative regulation,
 Meeting customer requirements.

33.  Proactive leadership is Xerox’s stated goal in its
environmental programs.
 All Xerox products are required, at a minimum, to comply
with government standards and meet Xerox’s internal
environmental standards.
 Internal standards are frequently more stringent than
existing legislative requirements.

34. Green supply chain
Process flows
comprises of:
 Forward Flow
 Reverse Flow
 Remanufactured
Flows

36. Product recovery process
(1)Products are collected from Xerox customers and returned to one of
centralized logistic return centers.
• Reverse flows represent the movement of goods from the end-user to Xerox
for disposition and reuse.
(2)Remanufactured flows are the movement of remanufactured goods from
Xerox to customers.
• The customers for remanufactured products are often not the same
customers as for new equipment.
• The flow of remanufactured goods is a forward flow of materials, not a
reverse flow.

37. Product categorization for reuse
Returned units are inspected and assigned to one of four graded categories. These categories
represent the most economically attractive use of the returned product. The grades are the basis
for the reuse alternative .
• Category 1 products are virtually unused machines requiring only minor servicing.
• Category 2 machines are in good condition. These machines require parts and components to
be replaced during the remanufacturing process.
• Category 3 machines are in good condition, but not economically fit for remanufacturing.
Therefore, parts and components are stripped off the frame of the machine and enter the
reused parts inventories.• Machines are classified as category 2 or 3 based, in part, on the
demand for remanufactured machine and the levels of reused parts inventories.
• Category 4 machines are economically fit only for materials recycling.

38. The
categorization
decision is
based on a
variety of
factors
including
‾ the overall condition of the machine
⁻ the age of the machine
⁻ the demand for reused parts
⁻ current inventory levels of reused parts.

39. Key Differentiators
 Process vision
 Process improvements
 Management of Change
 Convince people
 Converting understanding into positive perception
 Take the ownership and make people understand it’s the only
way

40. Results
 Greater visibility and more accurate data in the spare parts
supply chain, allowing Xerox to improve the planning
process and overall efficiency across its network
 Improved supply chain reliability and responsiveness,
enabling Xerox to maintain its service commitments to
customers.
 New process-driven, results-oriented management and the
attainment of significant cost savings.

41. Substantial savings across the Green supply chain
Total
15%
Transportation
16%
Warehouse
12%
Supply chain
3%