the project is about the supply chain of organized retail store, RELIANCE FRESH,INDORE.

1. 2012
MIS report on
Reliance Fresh
The project report describes the study conducted on retail sector &
their supply chain system. The study was conducted at RELIANCE
FRESH located at FOOTI KOOTHI ,INDORE
Submitted to:- Submitted by:-
Dr. Vishal Khasgiwala Prachi Jain
Priya Soni
Sunayani porwal
Sapient Institute of Management Studies
7/13/2012

2. Introduction of reliance fresh:
About
Reliance Fresh a convenient store format, is governed by the Mukesh
Ambani and is the most important part of Reliance Industries retail Business.
Reliance Ltd. has planned to invest more than Rs. 25000 crores in the retail
division.
It also comprises more than 560 reliance fresh stores all over the country. The
outlet sells fresh fruits, staples, dairy products, fresh juice bars, groceries and
vegetables. A distinctive Reliance Fresh outlet is around 3000 to 4000 sq.
feet and accommodates catchment area of one to three Kilometers.
History of Reliance Fresh
The Reliance Retail had to face various difficulties before the launch of
Reliance fresh, because of the various circumstances prevailing in Orissa,
West Bengal and UP, along with the news focusing on the dearth of
vegetables and fruits stocks. The retail business of Reliance then minimized
its exposure in vegetable and fruit business, as a result established Reliance
fresh positioning a pure super market play focusing on various categories like
IT, consumer durables, home, FMCG and food.
The retail company of Reliance may not supply the vegetables and fruits in a
few states, the Reliance Fresh decided to not to race with local wholesalers
partly because of the political reasons as well as its incapability to maintain a
healthy supply chain.
Growth of Reliance Fresh
The first ever a Reliance Fresh store was established in Hyderabad, wherein
the company, mainly focused on the fresh produced vegetables and fruits at
comparatively low price along with an introduction of farm to fork theory.
MIS report on Reliance fresh Page 2

3. This was the idea, which was anticipated by the company was to take the
supply direct from the farmers and then sell straightaway to the consumers
removing the middle-men off the beaten track. Reliance introduced several
formats in the marketplace to cater to needs of common people, which
includes Reliance Fresh, Reliance Super, Reliance Footprint, Reliance
Timeout, Reliance Jewels, Reliance wellness, Reliance Mart and Reliance
Digital, to name a few.
In addition to this, the Reliance Retail also entered into a treaty with Apple,
which is a leading Information Technology company, to set up a series of
Apple Specialty Outlets branded as IStore, with its first ever store in
Bangalore.
With an idea to produce inclusive prosperity and growth for farmers,
consumers, small shopkeepers and vendor partners, Reliance Retail was set
up in order to lead the foray of Reliance Group into an organized retail.
Objectives:-
To provide high quality products to its customers.
To reduce spoilage through its state of-the-art supply chain & logistic
networks.
To enrich customer’s shopping experience through customized offer,
private labels & ‘value for money’ merchandise.
To foster relationship with partners that will create new avenues of
value enhancement for customers.
To bolster its agribusiness & dairy value chain to support its rapidly
expanding store footprint.
To ensures fair & timely payments to farmers.
MIS report on Reliance fresh Page 3

4. DATA collection:_
Primary data:- primary data is collected trough personal observation as
well as form the logistic head of the reliance fresh located at footi kothi ,
Indore.
Secondary data :- some data about the reliance fresh is collected through the
various e journals, magazines & also from various websites.
Recommendations (as per observations at selected location)
Reliance fresh super value must concentrate more on the fruit &
vegetable section.
With reference to the Indian shopping mentality the store has to ensure
that the quality of fruits & vegetables is to be maintained as per the
unorganized retail sector.
Reliance fresh must concentrate more on Customers Service Associates
(CSA) because of lack of communication with customers.
If we talk about Indore then there are only 9 Reliance fresh. So the
company must focus on opening more outlets because they are in the
business of selling daily fruits & vegetables.
MIS report on Reliance fresh Page 4