Handout Masterclass leadership challenge Skills lab

1. Masterclass
Leadership challenge

2. Masterclass Leadership
Situational & Personal Leadership

3. Coaching and Leadership

4. Coaching and Leadership: role based
Role Tell Praise
Rookie High Low
Contributor High High
Key player Low High
Captain Low Low

5. Masterclass Leadership
Leading (by) questions

6. Question traps

7. Question traps

8. Question traps

9. Question traps

10. Question traps

11. Question traps

12. Question traps

13. Question traps

14. Question traps

15. Question traps

16. Question traps
⚡ Closed
⚡ Solution oriented
⚡ Thé one
⚡ Rambling
⚡ Interpretive
⚡ Rhetorical
⚡ Leading
⚡ Interrupting
⚡ No interrupting
⚡ Why?

17. Coaching questions: Observation
üUse all senses
üNo judgements
üObservable
Facts

18. Coaching questions: Open questions
üPose an open
question
üListen for the
answer
üObserve for
more

19. Coaching questions: deep dive questions
üPose a
question
üUse part of the
answer to
follow up
üEtc.

20. Coaching questions: Angles
ü…
üEtc.

21. Coaching questions: closed questions
üChecking
üChoice making
üEtc.

22. Coaching questions: question sieving
ü Start wide
ü Who
ü What
ü When
ü How
ü Deep dive
ü What more can you tell me about
X you mentioned?
ü What makes Y so important?
ü Induce choice: half open questions
ü Check: closed questions

23. Question techniques
☛Observation
☛Open
☛Deep dive
☛Angles
☛Closed
☛Sieving

24. Masterclass Leadership
Leading (by) questions
Applications

25. SMART Questions

26. SMART Questions
☛ When will you know that you have
finished successfully, and how?
☛ What, in concrete terms, do you want
to achieve?
☛ What does it look like when you have
reached your goal?
☛ Be more specific, what is the outcome
that you want?

27. SMART Questions
☛ What is your thermometer for
success?
☛ How are you going to measure how far
along you are on the way to reaching
your goal?
☛ How do you quantify what you want to
achieve?
☛ How could you state your goal so that
you can monitor the progress toward
it?

28. SMART Questions
☛ In what way is your goal challenging
(enough) for you(r organization)?
☛ What obstacles do you foresee that
you need to overcome?
☛ How proud will reaching the goal make
you?

29. SMART Questions
☛ How possible is this?
☛ What makes you think you can actually
do this?
☛ Which capabilities does one need, and
do you have those (on board)?
☛ What externalities are there that could
fail the project?
☛ What risks are there, and can they be
managed?

30. SMART Questions
☛ On what date will this project start?
☛ On what date will all this be
completed?
☛ What is the deadline?

31. Why would anybody follow you?

32. Masterclass Leadership
Appreciative Leadership

33. Fixed and Growth Mindset
Carol Dweck: ‘With the right
mindset we can motivate and help
students to raise grades, and to
reach your own goals - personal
and professional.’

34. Positive feedback
Praise
capability
You are a great
writer
You are a
natural
How creative
you are!
Praise
effort
You have
written a
fantastic essay!
What a great
strategy you
game up with!
You have
grown
tremendously!
FixedMindset
GrowthMindset

35. Give FRE
1. Celebrate achievements (small and big)
2. Aknowledge project milestones
3. Be a cheerleader (encourage learning)
4. Regularly praise for effort
Exercise:
• ‘I…’
• ’My manager…’
• ‘My colleagues…’

36. The art of the compliment
üFocus on the receiver
üCompliment on effort
üMake it personal

37. Masterclass Leadership
Drivers and motivation

38. What drives people?
üAutonomy
”the desire to direct our own lives”
üMastery
”the urge to make progress and get
better at something that matters”
üPurpose
”the yearning to do what we do in the
service of something larger than
ourselves.”
See video: https://youtu.be/u6XAPnuFjJc

39. Why people work
Career
Purpose
Money

40. Three drivers for human behavior
Motivation
Opportunity Ability

41. Five stages of culture
https://youtu.be/_fegzZyslcE

42. Masterclass Leadership
Purposeful leadership
a your story

43. Personal vision
BHAG
StrenghtsValues
Higher
goal

44. Finding your Values?
BHAG
StrenghtsValues
Higher
goal
üWhat is most important to you in life?
üWhat do you believe to be true?
üWhat are you willing to die for?
üWhat makes life worth living?

45. Finding your Higher goal?
BHAG
StrenghtsValues
Higher
goal
üWhat do you want to achieve in your life?
üWhat would you regret if you die now?
üWhat makes you really proud?
üWhat do you love doing so much that you
would continue doing after winning the
lottery?

46. Defining your BHAG?
üWhat is your Big, Hairy, Audacious Goal?
üWhat do you want to achieve in 5 to 10
years?
üWhat goal do you secretly have, that both
thrills and scares you?

47. Finding your true Strengths?
Are you good at it? Does it make you feel strong?
Does it
give your
energy?
Your unique
combination of
talent, knowledge
and skills
Your
personal
values
http://goo.gl/OrGRWP

48. Find your strenghts
üTake the free online test
üFurther scientific research
üFind youwrSignature Strengths
http://power2improve.pro.viasurvey.org
Dr. Martin Seligman
Signature Strengths:
your essential core qualities

50. Your leadership story
Why? How? What?
With who?

51. Masterclass Leadership
Drivers and motivation

52. Positive leadership
Positive
Emotions
Engagement
Positive
Relationships
Accomplishments
Meaning
P E R M A

53. Masterclass Leadership
Servant leadership

54. Leadership levels – Jim Collins

55. Leadership & reflection

56. Why servant leadership?
Servant leadership in an
organization leads to:
ü Happy & healthy employees
ü Happy customers
ü Sustainable success
How can I
help you?

57. What is Servant leadership?
How can I
help you?
1. Awareness
2. Empathy
3. Obeservation
4. Make whole
5. Influencing
6. Foresee
7. Conceptualise
8. Stewardship
9. Growth of people
10.Community building

58. Masterclass Leadership
Leadership (&) rules

59. Leadership & rules

60. Leadership & rules

61. Masterclass Leadership
Leadership & obstacles

62. From A to B?

63. Leadership & brick walls
https://youtu.be/ji5_MqicxSo

64. Masterclass Leadership
Leadership & failure

65. If you don’t make mistakes, you aren’t
really trying
Coleman Hawkins
Leadership & failure
You learn from the mistakes
you make and from the
mistakes other people make.
The truth is, you don’t learn
form success; you learn from
failure
George Clooney
If you don’t make mistakes,
you don’t make anything.
Joseph Conrad
If you don’t make mistakes,
you’re not working on hard
enough problems. And
that’s a big mistake.
Frank Witzek
If you don’t make mistakes,
you can’t make decisions
Warren Buffett

66. http://goo.gl/ncPXMR
Completed Patent 251,539 for the light
bulb that ensured his fame and fortune.
I've missed more than 9,000
shots in my career. I've lost
almost 300 games. 26 times,
I've been trusted to take the
game winning shot and
missed. I've failed over and
over and over again in my
life. And that is why I
succeed.
Failure = not trying

67. Failure = not trying
Thomas Edison Michael Jordan
Demoted from her job as news anchor
because she 'wasn't fit for TV'.
Wrote first book as a struggling single
mom on welfare. Faced 12 rejections
from publishers. Sold for $4,000.

68. Masterclass Leadership
Leadership, fear and courage

69. Leadership & fear

70. What would you do if you knew you could not fail?
The biggest obstacle on the road to success is fear.
The power of vulnerability

71. Masterclass Leadership
Leadership and decision (making)

72. Leadership & decision making

73. Masterclass Leadership
Leadership (&) communication

74. Power2Improve communication model
Content
Process
Relationship
Personal Program
Emotions

75. Masterclass Leadership
Leadership, conflict and unstandable behavior

76. Rationalphase
Anihilation through self sacrification
Anihilation of enemy
Limited damage doing
Threathening
Damaged self image
Image and coalitions
Deeds
Debate
Glasl Conflict ladder
Toughening
Emotional
phase
Battle
phase

77. Dimensions & Personas
Task Focus
P
a
s
s
i
v
e
People Focus
A
c
t
i
v
e
Normal
behavior
Whiner
No
Nothing
Nothing
Yes
Maybe
Tank
Professor
Sniper
Sniper
Grenade
Fake Professor

78. Dealing with the Tank
ü Goal: Command respect
ü Strategy:
1. Hold your ground.
2. Interrupt the assault.
3. Immediately go back to the core.
4. Aim for the outcome and fire.
5. Peace with honor.

79. Dealing with the Sniper
✓Goal: Uncover the Sniper
✓Strategy:
1. Stop, look, track back.
2. Use search light questions.
3. Use Tank Strategy if needed.
4. Go on a blame patrol.
5. Propose a civil future.

80. Dealing with the Grenade
✓Goal: Control the situation
✓Strategy:
1. Grab attention.
2. Aim for the heart.
3. Reduce intensity.
4. Allow time for good behavior.
0. Grenade prevention.

81. Dealing with the Professor
✓Goal: Open for new ideas
✓Strategy:
1. Be prepared and know your case.
2. Track back respectfully.
3. Mix with their doubts and desires.
4. Present indirectly.
5. Make the Professor a mentor.

82. Dealing with the Fake Professor
ü Goal: Disarm the bad ideas
ü Strategy:
1. Give some personal attention.
2. Clear up the details.
3. Tell how it (really) is.
4. Be soft on the person.
5. Interrupt the pattern.

83. Dealing with the Yes
✓Goal: Get real commitment
✓Strategy:
1. Make honest through safety.
2. Be honest.
3. Help the person (learn to) plan.
4. Create commitment.
5. Improve the relationship.

84. Dealing with the Maybe
✓Goal: Help (learning) to chose
✓Strategy:
1. Create a comfort zone.
2. Clarify conflicts and options.
3. Use decision making proces.
4. Put at ease.. and then move on.
5. Improve the relationship.

85. Dealing with the Nothing
✓Goal: Seduction to talk.
✓Strategy:
1. Plan for enough time.
2. Pose expecting questions.
3. Make/keep it light.
4. Guess.
5. Show the future.

86. Dealing with the No
✓Goal: Move to problemsolving
✓Strategy:
1. ‘Go with the flow’.
2. Use the person as resource.
3. Leave the door open.
4. Polarize and flip it around.
5. Recognize and note the good intentions.

87. Dealing with the Whiner
✓Goal: Problem solving alliance
✓Strategy:
1. Listen for main themes and core.
2. Interrupt and make specific.
3. Shift focus to solutions.
4. Show the future.
5. Draw a line.

88. Questions?
Mail me: gustaaf.vocking@power2improve.com
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