With FinancialForce Human Capital Management (HCM), the ABC Selfstore staff now has 100% confidence that their HR records and time and attendance are handled fairly and correctly. See their story.

1. Staff now has 100% confidence that via FinancialForce HCM, their HR
records and especially time and attendance are handled fairly and correctly,
and we are able to ensure our HR policies are fully implemented and
consistently maintained.”
Featured Product ­
FinancialForce Accounting
Systems Replaced
Xero
Company Size
Small
Industry
Self Storage
Other Products In Use
FinancialForce HCM
Location
London, United Kingdom
AppExchange Rating
ABC Selfstore
ABC Selfstore is a storage provider based in London. Flexible
terms and a sharp focus on exceptional customer service
help ABC stand out from competitors, and keep customers
coming back again and again.
That customer retention is due in part to selecting systems
like FinancialForce Accounting and FinancialForce HCM
on the Salesforce platform. Before the cloud ERP solution,
the company was using separate, manual-based systems
at every store location. There was no central place to track
customer issues, opportunities, financials, or employee time
and attendance. Now they can stay on top of everything
in one, unified system to keep processes smooth and
customers happy.
SUCCESS STORY
ABC Selfstore
David Milton | Partner

2. Business Issues
• Business operating from several sites in and around London provided
geographical challenges
• 5 separate companies operating individually with different policies
made it hard to see an overall picture of employee data
• Time and attendance, absence management and timesheet approval
processes were very manual with difficult traceability
• Lack of visibility into employee absence at each storage location meant
the company could be left without cover
• Manual system for tracking new opportunities with little transparency
across the stores, meaning some opportunities could be missed
• Manual systems with low visibility for monthly targets, pipeline,
opportunity types and employee time and attendance- time consuming
for administration and not robust.
• No central system for tracking and managing customer issues
Benefits & Results
• All information across all sites now accessible from anywhere
• All time off requests are now automated triggering notification to
Management–management of staff holidays to avoid under-staffing
much simpler saving at least 1.5 days per month
• Management is notified of changes to employee records and contracts
• All lieu time logged against timesheets. Employees can book
this time off by the hour and restrictions mean it can only be
taken when allowed
• Time saved at month end on payroll-another saving of 1.5 days per
month for one person
• Automation of manual processes such as managing lieu time and
checking holiday balances has allowed the business to be more efficient
with less resources
• Opportunities now fed into a central Chatter feed and picked up by
whichever store can deal with it there and then which has resulted in an
18% uplift in closed sales in first year alone
• Visibility into monthly targets and opportunities in the pipeline have
helped close more sales
• Salesforce and FinancialForce HCM are facilitating a move to targets
based on customer service levels, further enforcing the company’s
differentiator on personal service
• Employees are working more efficiently with more focus on
opportunities and close rates
Integration with the
Salesforce platform has
meant the management of
our teams is linked seamlessly
with the management of
our customers’ sales and
customer service experience–
in other words our business!”
David Milton | Partner
SUCCESS STORY • ABC Selfstore

3. Benefits & Results
• Better visibility and ability to prioritise higher value sales will help to
increase average sales value in the future
• All key metrics, such as split on win rates to individuals/opportunity
types, can now be tracked leading to a new level of information and
better management of the sales pipeline
• Cases managed in the system for better tracking and resolution
• Meetings are now more productive with real-time information
at hand
SUCCESS STORY • ABC Selfstore
All time off requests are
now automated triggering
notification to Management–
management of staff holidays
to avoid under-staffing much
simpler saving at least 1.5
days per month.”
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David Milton | Partner