Critical management skills needed for today's organizations

1. CRITICAL
MANAGEMENT
SKILLS FOR
MANAGERS
Poh S. Lim
Principal Consultant/ Director
Minuteman Resources

2. OBJECTIVES
 1. Defining the necessary skills of management
 2. Main causes of management failure
 3. Understanding where the management skills
should be applied in the role of a manager
 4. Learning how to apply the management skills
to improve the overall performance of the
manager

3. CRITICAL SKILLS THAT
MANAGERS NEED

10. MAIN CAUSES OF
MANAGEMENT FAILURE

11. RESULTING IN MANAGEMENT
FAILURE!!!
DEFICIENCY
 Poor leadership skills
 Poor planning skills
 Poor communications
skills
 Poor people skills
 Poor coaching skills
CONSEQUENCE
 Uninspired workforce & no teamwork
 Disorganized and uncoordinated
 Mistake prone resulting in waste
 Demoralized workforce and turnover
 Untrained and no awareness

12. WHERE MANAGEMENT
SKILLS SHOULD BE APPLIED

14. Leadership skills
People skills
Communication skills
Coaching skills
Strategic thinking
Analytical thinking
Creative thinking
Data driven thinking
Innovative mindset
Agile mindset
Planning skills

15. APPLYING MANAGEMENT
SKILLS TO IMPROVE
PERFORMANCE

16. Managers lead teams. As a manager of a team,
leadership skills help to motivate the team, bind them
together in teamwork and inspire them to achieve
their targets and goals

17. Having planning skills make for
a better work environment. The
workflow will be improved, and
the workplace more organized.

18. A Short Quick Exercise
Write a short list of tools or
techniques used for
planning by managers?
About 3 to 5 will do. A
discussion to follow.
( 5 mins.)

19. Project Gantt Chart

23. Flowchart

24. Online Calendaring System

25. Online/Cloud CRM System

26. When communicating, the message needs to be
communicated clearly, otherwise misunderstanding
can arise. Miscommunication is unproductive
causes quality or morale problems within an
organization

27. How we communicate

28. VERBAL COMMUNICATIONS
 Speak clearly and distinctly.
 Use polite, positive and diplomatic words.
 In a conversation, seek clarification if uncertain of what the
superior, peer or subordinate is trying to communicate.
 Be aware of the facial expression and tone of voice of
yourself and the person you are speaking to.
 If upset, manage your anger, do not let it escalate; if unable
to control yourself, take a deep breath and excuse yourself.
 Above all, be professional and stay professional.

29. WHAT COULD HAPPEN IN
MISCOMMUNICATION

30. WRITTEN COMMUNICATION
 Know who your audience is in the written communication.
 Use simple language that is clear and succinct. Avoid
bombastic language. Keep sentences short and simple.
 If the communication needs to be supplemented with
diagrams, include them so that understanding is increased.
 Use standard business English, check for grammatical, spelling
and punctuation errors and correct them if found incorrect.
 Keep message brief and to the point. Keep language neutral.
 If there are separate items to list, it is all right to use bullets to
list the points.

31. Being a People
Person means
having EQ
(Emotional Quotient)
that helps you
manage your team

32. Happy/Joy
Sad/ Distress
Fear
Anger
Disgust
Contempt
Surprise
1 2 3
4567
There are seven universally
recognizable facial expressions
of emotions. Can you identify
them correctly?

33. END
Mr. Poh S. Lim
Principal Consultant/ Director
Minuteman Resources
Email: poh.s.lim@minutemanresources.com
Website: www.minutemanresources.com