SpringOne 2020 Permission to Fail Dawn Parzych, Developer Advocate at LaunchDarkly

1. @dparzych
Permission to Fail
Dawn Parzych
Developer Advocate
dparzych

2. @dparzych

3. @dparzych
Consequences
of Getting
It Wrong
● High MTTR
● Decrease in customer confidence
● Customer churn
● Lost sales
● Burnout
● Employee turnover
@dparzych

4. @dparzych

5. @dparzych
Expertise
Enlightenment
Wisdom
Knowledge
Awareness
Understanding
Breakdown
Disappointment
Mistake
Failure
Accident
Error
Fiasco
Achievement
Triumph
Victory
Success
Hit
@dparzych

6. @dparzych
Growth Mindset Fixed Mindset
Failure is an opportunity to grow
I can learn to do anything I want
Challenges help me to grow
My effort & attitude determine my
abilities
Feedback is constructive
I like to try new things
Failure is the limit of my abilities
I’m either good at it or I’m not
My abilities are unchanging
I don’t like to be challenged
My potential is predetermined
I stick to what I know
@dparzych

7. @dparzych
Human teams should be
based on common
hopes, needs, strengths,
and vulnerabilities? We
don’t get that by
enforcing shame, but by
embracing openness.
@dparzych
- Doug Rushkoff, Team Human

8. Blameless Culture

9. Psychological Safety

10. @dparzych
Don’t ask why. Ask what
or how. Asking why
triggers an automatic
defense mechanism in
humans.
@dparzych
- Chris Voss, Negotiating MasterClass
@dparzych

11. @dparzych
Make learning and
curiosity a priority.
Reward great questions.
@dparzych
- Brene Brown, Dare to Lead

12. Play

13. 46x more
frequent code
deployments
2,555x faster
lead time from
commit to deploy
7x lower
change failure rate
(Changes are 1/7 as likely to fail)
2,604x faster
time to recover
from incidents
Shrinking time between deploys from months to minutes.
2018 DORA State of DevOps Report
Elite Companies Ship 2,555x Faster
& Fail 7x Less Than the Slow Performers.
@dparzych

14. @dparzych
How do you provide
more value faster
without sacrificing
quality and your
employees’ health?
The Pressure Is On...

15. @dparzych
They found a better way to deliver change
and stay ahead of competition.

16. Build
Progressive
Delivery
Test in
Production
Targeted
Rollouts
Canary
Launch

17. @dparzych
A scientific procedure
undertaken to make
a discovery, test a
hypothesis, or demonstrate
a known fact.
Experiment
ex·per·i·ment | /ikˈsperəmənt/
noun
@dparzych

18. @dparzych
Isolate a particular process
Form a hypothesis
Create an experiment
Produce repeatable results
Share knowledge with others
The
Scientific
Method
@dparzych

19. @dparzych
Rapidly Learn From Your Users & Systems
A/B/n Tests
Test robust functionality
anywhere in your stack.
Performance Tests
Measure impact on your
key service metrics.
Beta Groups
Gain earlier feedback
from real users.
@dparzych

20. @dparzych
Top 5 Takeaways
● Learn from your mistakes.
● Embrace a growth mindset.
● Take time out to play.
● Culture matters.
● Experimentation leads to new knowledge.
@dparzych

21. @dparzych
If failure is not
an option, then
neither is
success
@dparzych
- Seth Godin

22. @dparzych
Resources
● Dare to Lead by Brene Brown
● Team Human by Douglas Rushkoff
● SuperBetter by Jane McGonigal
● Radical Candor by Kim Scott
● Chris Voss masterclass on negotiating
● Mindset by Carol Dweck
● Failed It by Erik Kessels
● The Infinite Hows
(or, the Dangers of The Five Whys)
Read more here
@dparzych

23. @dparzych
To download slides
and/or
get a LaunchDarkly t-shirt:
http://www.launchdarkly.com/dawn