This document discusses Mastercard's use of Technology Business Management (TBM) to more accurately track costs of software and infrastructure back to individual business units. It describes how Mastercard collects usage data from Pivotal Cloud Foundation (PCF) and infrastructure-as-a-service providers to import into the Apptio cost analysis platform. This enables generating reports to show estimated charges to business units for their application instance usage of shared PCF platforms and services. Future work includes collecting more detailed usage data across all organizations and spaces in all PCF foundations for improved cost modeling and charge-back.

1. PCF Data Collection for TBM
Raj Sivaraj
Mastercard
@rajsivaraj1
Chris Busch
Pivotal
@chriscbusch
https://springoneplatform.io/2018/sessions/pcf-data-collection-for-tbm

2. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Agenda
 Mastercard Perspective
 Service-based View
 What is TBM?
 Apptio - what is it?
 PCF Data Collection – Current State
 PCF AIs – Cost Model
 The future is charge-back to the business
3

3. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Mastercard Perspective
 Mastercard has been developing a key services-based strategy to identify
software and infrastructure dependencies across the organization
 By using this strategy, Mastercard has been able to more accurately define true
costs back to the line of business on a products use of other software and
corporate resources.
 The Digital Native Architecture (DNA) team decided to collect both IaaS
resource usage data and Pivotal Cloud Foundation application and service
instance usage to identify costs back to product line-of-business for expense
identification and management.

4. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
A Service-based View
identify software and infrastructure dependencies
 Map to show how business software uses
shared services or other business
software
 All software uses IT infrastructure to
execute, communicate, and store data
 Roll those costs up for show-back
Business Software
Shared Services
Infrastructure

5. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
What is Technology Business Management
(TBM)?“The adoption of tools and processes to shift the management of technology costs to technology
value, enabling and supporting the acceleration of the business technology agenda.”
- Forrester Vendor Landscape Technology Business Management Solutions Report
 Business model and decision-making framework which enables IT to run as a business.
 Provides IT organizations with the solutions - strategies, methodologies, and tools - to manage
the cost, quality, and value of their IT services.
 Gives technology leaders and their business partners the facts they need to collaborate on
business-aligned decisions.
 Integrated view of technology cost and performance - financial transparency
 Define true costs back to the line of business
 Impact businesses ability to more accurately plan, budget and forecast
 Record of the hybrid nature of IT

6. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Image Courtesy: https://www.nist.gov/sites/default/files/documents/2017/05/12/doc2017financialmanagementconference-tbm.pdf
TBM - Benefits

7. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Apptio – what is it?
 Purpose-built to manage the business of IT
o cost transparency, insights, planning
 Data aggregation across multiple source
systems
o AI and SI data
o IaaS data
o BU, shared services, infrastructure
 Configure your cost model
 Design reports and analytics that BU’s need
to manage their business

8. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
PCF Data collection – current state
 Usage report extract collected per
foundation via the CF CLI usage-
report plugin
 Run monthly as part of Concourse
pipeline
 Only includes Application Instance
(AI) data - no Service Instance (SI)
 Provided to finance team
 Used to show “possible” charges back
to the business unit
 Set charge per AI used for charge
{"date":"2018-07-30",
"org":[
{"org":"ORG1","apps":38,"ais":30,"memusd":21376,
"memusdpct":21,"mquota":102400},
{"org":"ORG2","apps":0,"ais":0,"memusd":0,
"memusdpct":0,"mquota":10240},
{"org":"ORG3","apps":0,"ais":0,"memusd":0,
"memusdpct":0,"mquota":10240},
...
{"org":"ORG24","apps":9,"ais":15,"memusd":15360,
"memusdpct":10,"mquota":153600},
{"org":"ORG25","apps":0,"ais":0,"memusd":0,
"memusdpct":0,"mquota":30000},
{"org":"ORG26","apps":2,"ais":2,"memusd":64,
"memusdpct":1,"mquota":10240},
{"org":"ORG27","apps":0,"ais":0,"memusd":0,
"memusdpct":0,"mquota":102400},
{"org":"ORG29","apps":30,"ais":53,"memusd":15616,
"memusdpct":15,"mquota":102400}
],
"paasusg":
{"paas":"stl-env2","orgs":"29","apps":214,"ais":249,
"memusd":197312,"memusdpct":5,"mquota":3725920}
}
usage-report output

9. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
PCF Foundation 1
Diego CellDiego Cell 1
PCF AIs – Cost Model
AI1AI1AI1AI1AI1
Diego CellDiego Cell 1
AI1AI1AI1AI1AI1
C1 C2 C3
 Infrastructure-as-a-service (IaaS) costs
 Pivotal Cloud Foundry Application
Instances (AI’s) and Service Instances (SI’s)
 Monitoring tools (Splunk, DynaTrace, etc.)
 Operations Control Center / Help Desk /
Support
 Third party licenses / SaaS services
 Etc.

10. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
PCF Data collection – work-in-progress
 IaaS resource usage data
 Pivotal Cloud Foundry application and service instance data
 Developed cf-orgs-usage app to collect detailed usage data across all orgs
in all foundations
IaaS’s
Monthly Data
vSphere resources
utilized
vSphere
Monthly Data
Automated Ingest
of Invoice Data
from Microsoft
Azure
Monthly Data
Automated Ingest
of Invoice Data
from Google
Google
Foundations
App / Service
Instances
per org / space per
foundation using a daily
average
On/Off Prem Foundations

11. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Importing data into Apptio
AI & SI data
all orgs and spaces
all PCF Foundations
Apptio
Internal
Agent
Apptio
data
importer
Apptio
datastore
cf-orgs-usage
SaaS
Agent
IaaS data
Azure and Google
all PCF Foundations
- flat rates for monitoring, support, etc., as part of model
IaaS specific
Apptio Reports

12. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
cf-orgs-usage application
 Developed by Pivotal team
 Used by Apptio DataLink
 Includes all orgs and spaces
 Separate calls for
o Application Instances (AI’s)
o Service Instances (SI’s)
o Task (tbd)
 Deployable as
o cf push to org / space
o Tile deployment to system org and
usage-audit space
https://github.com/cbusch-pivotal/cf-orgs-usage
{
"app_usages": [
{
"organization_guid": "d2458bfa-baea-4240-87ea-32fc01247ccd",
"organization_name": "system",
"period_start": "2017-10-01T00:00:00Z",
"period_end": "2017-10-31T23:59:59Z",
"space_guid": "b1f9f421-82d8-4ba7-8ffe-906e0e945313",
"space_name": "SMOKE-1-SPACE-3da3132e-de6e-40ba-4",
"app_name": "SMOKES-1-APP-090091c8-3484-4efc-4",
"app_guid": "062a1999-3c38-4b5e-844f-205724693ef8",
"instance_count": 1,
"memory_in_mb_per_instance": 1024,
"duration_in_seconds": 28
},
{ ...
},
{
"organization_guid": "eff5e065-14eb-43ed-b410-3ade0b0b334a",
"organization_name": "busch",
"period_start": "2017-10-01T00:00:00Z",
"period_end": "2017-10-31T23:59:59Z",
"space_guid": "50ad0f02-b185-4dc0-bb77-0521b8d10bda",
"space_name": "dev",
"app_name": "cf-usage-report",
"app_guid": "5491b67a-cfa6-415b-b938-788fa379a046",
"instance_count": 1,
"memory_in_mb_per_instance": 1024,
"duration_in_seconds": 14875
}
]
}

13. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Tagging of IaaS components
Challenges
 What IaaS components really are part of the PCF deploy
 We use the IaaS’s for work other than in PCF
 Configuration Management Database (CMDB)
Need
 Tagging will help us identify the proper compute, networking, and
storage IaaS assets that truly tie back to PCF implementations

14. Unless otherwise indicated, these slides are © 2013 -2018 Pivotal Software, Inc. and licensed under a Creative Commons
Attribution-NonCommercial license: http://creativecommons.org/licenses/by -nc/3.0/
Audience participation
 Do you use an AI standard cost model?
 How did the business responded to the cost?
 Are you doing show-back or charge-back, or anything?
 What are you currently doing for show-back and/or charge-
back?

15. Resources
 “Usage Report” CF CLI plugin
https://plugins.cloudfoundry.org/ ,
cf install-plugin -r CF-Community "Usage Report“
 Apptio Integration
https://www.apptio.com/resources/data-sheets/apptio-datalink
 Gather AI/SI data for all orgs
http://github.com/cbusch-pivotal/cf-orgs-usage
 MS Azure data collection
https://docs.microsoft.com/en-us/azure/billing/billing-usage-rate-card-overview

16. > Stay Connected.
Raj Sivaraj @rajsivaraj1, raj.sivaraj@mastercard.com
Chris Busch, @chriscbusch, cbusch@pivotal.com
Other Mastercard session: Extreme Pipelines with Bill Marchlewski and Cory Jett
#springon
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