1. CURRICULUM VITAE
CONTACT NUMBER : 91 9681547167
E-MAIL ID : email@example.com
PERMANENT ADDRESS : 788 C/ 11 G Ram Mohan Sarani Baidyabati, Hooghly - 712222
DATE OF BIRTH : 16.04.1990
A talented and effective communicator, I have an energetic approach to work and
a friendly personality. I am committed to the development and growth of people,
sales and profits. I have a strong desire to make a real and measurable difference
to any company that I work for. I am hungry to learn and keen to develop my
career further. I have a keen eye for detail and quality and positive
communication and interpersonal skills. I enjoy working in a team and helping
others to progress. At the same time I work well independently. I am currently
looking for a responsible position in the management team, where I will have the
opportunity to develop in a variety of challenging roles.
Areas of Expertise
Ensuring that all work is carried out to the highest standards
Developing and motivating team members to do better
Courteous and always focused on providing a consistently high standard of customer
Always driving for continuous improvement of performance
Ability to handle emergency situations as they arise
Able to deputize in a manager’s absence
Having a hand’s on attitude to all work related and managerial issues
Approachable with a friendly outgoing personality
Trustworthy and able to work in total confidence
Ability to work positively with others
Willingness to learn new skills
Logical, passionate and determined when approaching problems
Karnataka State Open University
Masters of Arts (English) – 2014
2. CMJ University
Bachelor Of Arts (English Honours) - 2012
Bholananda National Vidyalaya (CBSE) - 2009
Higher Secondary Examination
Bholananda National Vidyalaya (NIOS) - 2007
Assistant Manager – Partner Marketing (East) April 2014 – Present
Ensure that the company has the best in class rates and inventory
Visiting and liaising with the hotels, building public relations and ensuring we
meet the needs of various business verticals of online, offline, holidays and
Putting on board all properties existing in the market
Apart from this entrusted to keep up with industry trends and constantly monitor
competition, product launches, advertising, sales collateral, e-marketing and
learning and adapting local strategies to ensure market profitability.
To get offline rate, mobile rate & flight plus hotel rate from hotel to generate
To maintain pricing report for CAT A & CAT B hotels.
Taking hotelhelpdesk calls and maintaining guest satisfaction by providing them
To maintain the daily reports with regards to the cancelled and no show bookings
To convert hotel on pay at hotel mode to maximize more revenue.
To ensure hotel use extranet to confirm booking & update rate, inventory &
To maintain effective working relationships with hotels & meeting them. Identify
their needs and ensure their repeat business.
To develop a close working relationship with all departments, colleagues and
To provide training and development of employees in reservation and sales
techniques and company policy and procedures.
Communicating information to staff in a professional manner
To manage all staff in the department, to ensure the highest standard of
performance from the team.
To ensure knowledge of product, client relationships and services is maintained
and communicated to all relevant personnel.
To ensure all Statutory Regulations are adhered to
To accept responsibility for the company when scheduled to do so as a Manager.
Senior Executive – Partner Marketing (East) April 2013 – March 2014
Maintaining strong and cordial relationship with hotels
Daily comparative study of the rates of the competitive OTA.s
Managing the display rate on Entire region.
Identifying new hotels and contracting with them
Helping in revenue management & B2B team thus improving the sales figures
Identifying and monitoring the performance of competitors in the market place
Customer Service Executive May 2012 – Feb 2013
Worked with Mortgage Service Centre
Handled the valuation process for the properties of United Kingdom
Liaised with branch managers for resolving guest complaints
Was cross trained in other application processes
Imparted classroom and hands on training to the new joiners
Assisted in the training, auditing and development of staff
Identified staff training needs
Leadership ability, target oriented, flexible and hard working.
Interacting with people, travelling, music, art
English, Bengali and Hindi.
Available upon request.
AREAS OF INTEREST