Mobile Technology

Mobile Technology
TECHNOLOGY Mobile Device Computers aren’t just for the desktop anymore. 1
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Things to Know Mobile Trends Engage Now App Development Example SoDware Requirements Topics for Discussion OVERVIEW 2 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Terms and Defini2ons 3 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Smartphone: A cellular telephone with built-‐in applicaIons and Internet. ! Examples: iPhone 5s, Motorola Droid X, Samsung Galaxy S4, HTC One, Sony Xperia THINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 4 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Tablet: A wireless, portable personal computer with a touch screen interface. ! Examples: iPad, Kindle Fire, Samsung Galaxy Tab, MicrosoF Surface, Google Nexus 7 Terms and Defini2ons THINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 5 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile OS: The core soDware that operates a mobile device. The OS provides a common way for applicaIons to interface with mobile device hardware. Terms and Defini2ons THINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 6 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Major Mobile OperaIng Systems Pla<orms THINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile OS by Market Share 7 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 5%2% 52% 41% iOS Android Windows Other THINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 8 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile App: SoDware downloaded and installed directly on a mobile device. Terms and Defini2ons THINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 9 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile Website: Web site designed for and delivered through a mobile browser such as Safari, Chrome, or the Android browser. Terms and Defini2ons THINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Rise of Mobile Devices MOBILE TRENDS 10 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile technology has risen FASTER than ANY other technology in recorded history.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Rise of Mobile Devices MOBILE TRENDS 11 Mobile device adopIon is growing 8 TIMES FASTER Than internet adopIon did in the 1990s and early 2000s. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Rise of Mobile Devices MOBILE TRENDS 12 SmartPhones have integrated into our lives faster than any technology in history. Ownership has grown by 71.1% year over year. ! 61% of Americans now own smartphones. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY US Smart Phone Adop2on MOBILE TRENDS 13 0% 25% 50% 75% 100% 2011 2012 2013 2014 2015 2016 2017 78% 74% 69% 63% 56% 50% 39% PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 207m
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Tablet Growth MOBILE TRENDS 14 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Tablet ownership is currently exploding as the power of these devices grows. Ownership has grown by 78.9% year over year. ! 40% of adults now own tablets.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY US Tablet Adop2on MOBILE TRENDS 15 0% 25% 50% 75% 100% 2011 2012 2013 2014 2015 2016 2017 60% 54% 48% 43%40% 29% 11% PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 160m
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SmartPhone vs. Tablet Age Distribu2on MOBILE TRENDS 16 0% 10% 20% 30% 40% 13-17 18-24 25-34 35-54 55+ 17% 24% 26% 14% 19% 7% 21% 33% 21% 18% SmartPhone Tablet PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Rise of Mobile Devices MOBILE TRENDS 17 At 7 billion units, there are more acIve mobile devices on Earth than people. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Rise of Mobile Devices MOBILE TRENDS 18 The average smartphone user spends 2.6 hours a day using their mobile device. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Rise of Mobile Devices MOBILE TRENDS 19 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 28% of all web traffic is now comes from mobile devices.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Rise of Mobile Devices MOBILE TRENDS 20 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 51% of consumers say they have made a mobile payment within the past 3 months.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Rise of Mobile Devices MOBILE TRENDS 21 57% PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY of smartphone users will not recommend a business with a poorly designed mobile site.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Rise of Mobile Devices MOBILE TRENDS 22 64% PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY of smartphone users view brands with mobile apps more favorably.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Rise of Mobile Devices MOBILE TRENDS 23 80% PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY of all mobile handsets will be smartphones by the end of 2015.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Rise of Mobile Devices MOBILE TRENDS 24 Mobile is Big. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Innovators Dilemma ENGAGE NOW 25 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY “Those are a lot of numbers, but honestly I’ve got a ton to do. Mobile isn’t going to make my list any Ime soon.”
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Innovators Dilemma ENGAGE NOW 26 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Innovators Dilemma ! Established firms can fail by “doing everything right”. Successes and capabiliIes can actually become obstacles in the face of changing markets and technologies. The inerIa of proven processes can blind established firms to the threat of disrupIve innovaIons in the marketplace.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Innovators Dilemma ENGAGE NOW 27 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Sustaining Technologies Sustaining technologies are technologies that improve product performance. These are technologies that most established companies are familiar with; technologies that involve improving a product that has an established role in the market.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Innovators Dilemma ENGAGE NOW 28 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Disrup2ve Technologies DisrupIve technologies are innovaIons that iniIally result in worse product performance. They are generally cheap and limited, but embody a unique compeIIve advantage. Over Ime disrupIve technology improves, capturing new segments and eventually replacing sustaining technology.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Innovators Dilemma ENGAGE NOW 29 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Established Companies Good at Sustaining Bad at DisrupIve
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Innovators Dilemma ENGAGE NOW 30 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Time ProductPerformance High End Market Needs Viability Sustaining Tech Dominance Disruptive Tech Low End Market Needs
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Innovators Dilemma ENGAGE NOW 31 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Some Examples from History ! ‣ Telegraph > Telephone ‣ Cable Excavators > Hydraulic Excavators ‣ X-‐Ray > Ultrasound ‣ Horse and Buggy > Automobiles ‣ Riverboats > Railway
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Innovators Dilemma ENGAGE NOW 32 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY More Recent Examples ! ‣ Postal Mail > Email ‣ Tube Radios > Transistor Radio ‣ Record > Tape > CD > Downloadable Files ‣ Piano > Digital Keyboard ‣ Film > Digital Cameras
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Innovators Dilemma ENGAGE NOW 33 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Examples in Computer Technology ! ‣ Brick and Mortar Stores > Online Retailers ‣ Mainframes > Minicomputers > Desktops > Laptops ‣ Offset PrinUng > Desktop Printer ‣ Paper Encyclopedias > Wikipedia ‣ Tapes > Floppies > OpUcal > USB SUck > Cloud Storage
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Innovators Dilemma ENGAGE NOW 34 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Solving the Innovators Dilemma ! IdenIfy, develop and successfully market emerging, potenIally disrupIve technologies before they overtake the tradiIonal sustaining technology.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The Innovators Dilemma ENGAGE NOW 35 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile is Disrup2ve ! Mobile is one of today’s most disrupIve technologies. It is currently in the phase between viability and dominance with tradiIonal compuIng devices. You need to offer quality mobile device support in the very near future to remain relevant to agents and insureds.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Where to Start APP DEVELOPMENT 36 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY “I don’t know the first thing about mobile. How do I get started?”
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Where to Start APP DEVELOPMENT 37 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY ‣ Mobile Web or NaIve App? ‣ What Should My App Do? ‣ What Steps are Necessary to Develop a Successful Mobile App? Ques2ons to Ask
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile Web or Na2ve App? APP DEVELOPMENT 38 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY ‣ Mobile Web: Mobile applicaIons delivered through a mobile browser such as Safari or Chrome. ! ‣ Mobile App: SoDware downloaded and installed naIvely on a mobile device.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile Web or Na2ve App? APP DEVELOPMENT 39 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY ‣ Exposure ‣ Support ‣ Plaòrm ‣ Interface ‣ ConnecIvity ‣ Features ‣ Speed ‣ DistribuIon ‣ Expense Factors to Consider
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Exposure Mobile Web or Na2ve App? APP DEVELOPMENT 40 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App 20% 80% The average smartphone user spends 20% of their time browsing the web and 80% of their time in native apps.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Support Mobile Web or Na2ve App? APP DEVELOPMENT 41 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App 250,000 25,000 There are approximately ten times as many web developers in the US as app developers.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Pla<orm Mobile Web or Na2ve App? APP DEVELOPMENT 42 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Browser Native Mobile Web sites run in a web browser while native apps run directly on your device. Browsers are standardized while OSes are fragmented.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Interface Mobile Web or Na2ve App? APP DEVELOPMENT 43 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Static Dynamic Mobile Web sites are largely static interfaces with only sparse interactivity. Mobile apps can be much more dynamic and interactive.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Connec2vity Mobile Web or Na2ve App? APP DEVELOPMENT 44 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Required Optional Mobile Web sites depend on internet availability while mobile apps can operate without network access and sync data later.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Features Mobile Web or Na2ve App? APP DEVELOPMENT 45 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Limited Complete Browsers can only access some device features while a mobile app can utilize advanced features such as GPS, Camera, Accelerometer, etc.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Speed Mobile Web or Na2ve App? APP DEVELOPMENT 46 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Slower Faster Mobile websites offer a slower user experience because content must be downloaded and then rendered in a browser. Apps are much faster.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Distribu2on Mobile Web or Na2ve App? APP DEVELOPMENT 47 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Web App Store Mobile websites are accessible from any browser without restriction while apps must be submitted, accepted, and published through an app store.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Expense Mobile Web or Na2ve App? APP DEVELOPMENT 48 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Reasonable Expensive Mobile websites are cheaper to build and maintain due to single code base and higher availability of developers.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile Web or Na2ve App? APP DEVELOPMENT 49 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 20% 250,000 Browser Static Online Limited Slow Web Reasonable 80% 25,000 Native Dynamic Offline/Online Complete Fast App Store Expensive W! E! B A! P  P
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile Web or Na2ve App? APP DEVELOPMENT 50 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Which is right for you? Apps deliver high quality at a significant premium. Mobile websites offer limited, but very usable funcIonality at a much lower cost. Budget and project goals will determine the best answer for your company.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY What Should my App Do? APP DEVELOPMENT 51 “What things should I try to do with a mobile app?”
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY What Should my App Do? APP DEVELOPMENT 52 IDENTIFY your goals. DESCRIBE your goals. DESIGN a soluIon.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Iden2fy Your Goals APP DEVELOPMENT 53 Example Business Strategies ‣ Reduce Costs ‣ Create New Channels ‣ Internal Process Efficiency ‣ Tighten UnderwriIng ‣ Elevate Your Brand ‣ Younger Demographic ‣ Ease of Doing Business ‣ Build Word of Mouth
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Iden2fy Your Goals APP DEVELOPMENT 54 Example Consumer Demands ‣ View Invoices ‣ Pay Amount Due ‣ View Coverage InformaIon ‣ Submit First NoIce of Loss ‣ View Claims Status ‣ Inventory Contents ‣ Manage Personal Profile ‣ Quick Quote
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Describe Your Goals APP DEVELOPMENT 55 So]ware Requirements Specifica2on (SRS) ‣ A soDware requirements specificaIon document describes a soDware project using a predefined structure.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Describe Your Goals APP DEVELOPMENT 56 So]ware Requirements Specifica2on (SRS) ‣ Provides a project roadmap. ‣ Gets everyone on the same page. ‣ Much cheaper to iterate in a document than in code. ‣ Allows different stakeholders to communicate effecIvely. ‣ Produces much higher project saIsfacIon.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Describe Your Goals APP DEVELOPMENT 57 Components of an SRS 1. Business Requirements 2. Success CondiIons 3. Scope 4. Use Cases 5. Supplements
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS Components APP DEVELOPMENT 58 1. Business Requirements Business Requirements are broad statements arIculaIng the larger organizaIonal and strategic goals of a project.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS Components APP DEVELOPMENT 59 1. Business Requirements ‣ Try to communicate the spirit and intent of a project. ‣ Business requirements should serve as a focusing lens. ‣ Avoid implementaIon details.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS Components APP DEVELOPMENT 60 2. Success Condi2ons Success condiIons are measurable facts that will be true when the business requirements are met.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS Components APP DEVELOPMENT 61 2. Success Condi2ons ‣ Most soDware developers take pride in their work and want to please their clients. ‣ Communicate what factors will you use to determine if your business requirements have been met. ‣ Success CondiIons should be measurable.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS Components APP DEVELOPMENT 62 3. Scope Scope defines the substance and boundaries of a project.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS Components APP DEVELOPMENT 63 3. Scope ‣ What problems are we trying to solve? ‣ What will the soDware do? (Be ExhausUve) ‣ What are the boundaries of the soDware? (Scope Creep) ‣ Expose assumpIons. ‣ Scope changes ALWAYS impact Imelines and cost.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS Components APP DEVELOPMENT 64 4. Supplements Supplements provide any addiIonal informaIon a developer might need to complete a project successfully.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS Components APP DEVELOPMENT 65 4. Supplements ‣ Terms and DefiniIons ‣ Links and Resources ‣ Data Exchange Formats ‣ Vendor Details ‣ Rules and RegulaIons ‣ AssumpIons & LimitaIons
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS Components APP DEVELOPMENT 66 5. Use Cases Use Cases describe the acIons a user will take to accomplish specific tasks.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS Components APP DEVELOPMENT 67 5. Use Cases ‣ The more acIons you can describe, the beier. ‣ Think about every class of user. ‣ Try to describe the steps necessary for a user to accomplish should be able to accomplish. ‣ Screenshots and flowcharts are very helpful here. >
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS Components APP DEVELOPMENT 68 Design Skills Don’t Macer!
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Design a Solu2on EXAMPLE SRS 69 A. Business Requirements B. Success CondiIons C. Scope D. Supplements E. Use Cases
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY A. Business Requirements EXAMPLE SRS 70 Allow insureds to perform common billing and payment acIons from a mobile app. Project goals Include: ! ‣ Reduce inbound call volume to our billing department. ‣ Improve the ease of doing business with our mutual. ‣ Elevate our brand appeal to agents and insureds.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY B. Success Condi2ons EXAMPLE SRS 71 1. Insureds are able to download a mobile app from the Apple and Android app stores that provides the ability to view billing informaIon and make payments. 2. Reduce inbound call volume to our billing department by 10% within 6 months of app deployment.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY B. Success Condi2ons EXAMPLE SRS 72 3. The mobile app will have a contemporary visual style. > 4. Users will be able to answer any billing inquiry within 10 seconds of iniIal app launch on average. 5. Users will be able to make a payment within 90 seconds of iniIal app launch on average.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY B. Success Condi2ons EXAMPLE SRS 75 3. The mobile app will have a contemporary visual style. > 4. Users will be able to answer any billing inquiry within 10 seconds of iniIal app launch on average. 5. Users will be able to make a payment within 90 seconds of iniIal app launch on average.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY C. Scope EXAMPLE SRS 76 1. Users will be able to view the amount currently due. 2. Users will be able to view a full .pdf image of any invoice for detailed inquiry. 3. Users will be able to make an electronic payment. 4. Payment informaIon will be stored with the user account to prevent duplicate entry.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY C. Scope EXAMPLE SRS 77 5. Payment entry will require minimal data collecIon to speed user entry and enhance user experience. 6. Payment confirmaIon will be displayed prior to payment submission. 7. User will be able to view a basic overview of account history records.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY C. Scope EXAMPLE SRS 78 8. Users will be able to drill down into details for any account history record. 9. Users will be able to view invoice document images from within the account history record detail.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY D. Supplements EXAMPLE SRS 79 1. Defini2ons ‣ Billing System: BriteCore is our backend billing system. ‣ Document: a .pdf document hosted in Amazon S3. ‣ Policy Term: The term of coverage. AccounIng transacIons belong to policy terms. It is possible for transacIons to be acIve in two policy terms at once.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY D. Supplements EXAMPLE SRS 80 2. Defini2ons ‣ Ac2ve Policy Term: The acIve policy term is usually the policy term which is currently in-‐force. However, once an invoice has been sent for an upcoming policy term, that term should be aggregated into the current term for billing purposes.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY D. Supplements EXAMPLE SRS 81 3. Links and Resources ‣ Underwri2ng Manual: hip://manuals.loudoun.com?=u12 ‣ Billing System Development API: hip://api.britecore.com ‣ Client Lead: todd.robertson@loudounmutual.com ‣ IWS Lead: jusIn@britecore.com
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY D. Supplements EXAMPLE SRS 82 4. Rules and Regula2ons ‣ This app must pass all PCI compliance standards. ‣ Our billing system is under conInuous SOC-‐1 audit, and this app must comply with SOC security standards. ‣ All payment data should destroyed with the user session on the mobile device.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY D. Supplements EXAMPLE SRS 83 5. Assump2ons and Limita2ons ‣ This app requires persistent internet connecIvity. ‣ This app depends on pass-‐through authenIcaIon to the backend billing system.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY E. Use Cases EXAMPLE SRS 84 UC-‐1. Insured Visits Welcome Screen UC-‐2. Insured Views Currently Due UC-‐3. Insured Makes a Payment UC-‐4. Insured Enables Auto-‐Pay UC-‐5. Insured Disables Auto-‐Pay UC-‐6. Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 85 UC-1! Insured Visits Welcome Screen
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 86 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-1! Insured Visits Welcome Screen
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 87 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out Insured name is looked up from account login. Welcome text is controlled through admin CMS. Insured can log out from the welcome screen. UC-1! Insured Visits Welcome Screen App is branded to carrier.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 88 UC-2! Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 89 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-2! Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 90 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-2! Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 91 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-2! Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 92 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice Amount represents only a single policy. If mulIple invoices are acIve, show nearest due date. Should link to a document image of the most recently sent invoice. UC-2! Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 95 Phillip D. Reynolds 509 West Olive Suite 101 Springfield, MO 65806 (417) 299 -1119 $56.00 3/20/2014 05/01/2014 04/15/2014 PO Box 58 Waterford, VA 20197 (540) 882-3232 www.loudounmutual.com Loudoun Mutual Insurance Company PO Box 58 Waterford, VA 20197 Loudoun Mutual Loudoun Mutual Current Bill Policy Claims PhotosPayments Docs Loudoun Mutual UC-2! Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 96 Phillip D. Reynolds 509 West Olive Suite 101 Springfield, MO 65806 (417) 299 -1119 $56.00 3/20/2014 05/01/2014 04/15/2014 PO Box 58 Waterford, VA 20197 (540) 882-3232 www.loudounmutual.com Loudoun Mutual Insurance Company PO Box 58 Waterford, VA 20197 Loudoun Mutual Loudoun Mutual Current Bill Policy Claims PhotosPayments Docs Loudoun Mutual UC-2! Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 98 UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 99 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 100 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 101 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 102 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 103 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount Credit Card Number Exp Month Exp Year CCV UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 104 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount Credit Card Number Exp Month Exp Year CCV UC-3! Insured Makes a Payment “On / Off” represents status of auto pay. Default to currently due. Total amount across all invoices by earliest due date.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 105 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount Credit Card Number Exp Month Exp Year CCV UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 106 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ 56.00 1233876123876789 11 2017 241 UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 107 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ 56.00 1233876123876789 11 2017 241 UC-3! Insured Makes a Payment This account is stored on the billing system server as the primary payment account. Obfuscated account details will pre-‐ populate the next Ime the user visits this screen.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 110 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ 56.00 1233876123876789 11 2017 241 OK Cancel Payment You are about to pay $56.00 from your credit card ending in ***6789. Are you sure? UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 111 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ 56.00 1233876123876789 11 2017 241 OK Cancel Payment You are about to pay $56.00 from your credit card ending in ***6789. Are you sure? UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 112 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Paid On: Amount Due: 04/28/14 $56.00 Payment Completed Successfully! Make a Payment Account HistoryCurrent Invoice Receipt Number: XQ1234 Make a Payment UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 113 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Paid On: Amount Due: 04/28/14 $56.00 Payment Completed Successfully! Make a Payment Account HistoryCurrent Invoice Receipt Number: XQ1234 Make a Payment UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 114 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 115 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-3! Insured Makes a Payment Other payment details are stored now as primary payment method, and obfuscated. Payment amount is now blank. Date now displays next due date.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 116 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-3! Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 117 UC-4! Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 118 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-4! Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 119 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-4! Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 120 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-4! Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 121 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-4! Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 122 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-4! Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 123 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-4! Insured Enables Auto-‐Pay Status is currently “Off”
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 126 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment UC-4! Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 127 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment UC-4! Insured Enables Auto-‐Pay Icon displays terms and condiIons. Toggle is currently off.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 130 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment I Agree Cancel Notice! Legal disclaimers, terms, description of when money will be withdrawn from accounts. UC-4! Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 131 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment I Agree Cancel Notice! Legal disclaimers, terms, description of when money will be withdrawn from accounts. UC-4! Insured Enables Auto-‐Pay If no primary payment account has been entered on the previous screen, this dialogue will indicate such and direct the user to enter one in the previous screen.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 134 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 UC-4! Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 135 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 UC-4! Insured Enables Auto-‐Pay Table displays a schedule of all upcoming payments for current policy term. Include future policy term once renewal has been processed. Toggle is now on.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 136 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 UC-4! Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 137 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay On $ Payment Amount **** **** **** 6789 11 2017 *** UC-4! Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 138 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay On $ Payment Amount **** **** **** 6789 11 2017 *** UC-4! Insured Enables Auto-‐Pay Status is now “On”
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 139 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay On $ Payment Amount **** **** **** 6789 11 2017 *** UC-4! Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 140 UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 141 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 142 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 143 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 144 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 145 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay On $ Payment Amount **** **** **** 6789 11 2017 *** UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 146 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay On $ Payment Amount **** **** **** 6789 11 2017 *** Status is currently “On” UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 149 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 150 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 Toggle is on. UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 153 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 I Agree Cancel Notice! You are disabling auto-pay for your account. Legal disclaimers, terms, etc… Do you agree? UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 154 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 I Agree Cancel Notice! You are disabling auto-pay for your account. Legal disclaimers, terms, etc… Do you agree? UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 155 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 156 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Toggle is now off. UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 159 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 160 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-5! Insured Disables Auto-‐Pay Status is now “Off”
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 161 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-5! Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 162 UC-6! Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 163 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-6! Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 164 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-6! Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 165 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-6! Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 166 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-6! Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 167 04/01/2014 03/15/2014 03/01/2014 02/15/2014 02/01/2014 01/15/2014 01/01/2014 Invoice Payment Invoice Payment Invoice Payment Invoice $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 UC-6! Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 168 04/01/2014 03/15/2014 03/01/2014 02/15/2014 02/01/2014 01/15/2014 01/01/2014 Invoice Payment Invoice Payment Invoice Payment Invoice $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 UC-6! Insured Views Account History User can click the right arrow to view more details on any record. Debits are red, payments are green. Record types depend on the underlying billing system. An example set of records could include: ! * Invoice * PaymentInvoice * NPCP * CancelaIon * NSF * Reinstatement * Adjustment * Waive Table columns include: ! * Date * TransacIon Type * Amount
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 171 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 Mailed On: Amount Due: 04/10/2014 View Invoice Due Date: $56.00 05/01/2014 Invoice Paid Status: Unpaid Account History UC-6! Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 172 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 Mailed On: Amount Due: 04/10/2014 View Invoice Due Date: $56.00 05/01/2014 Invoice Paid Status: Unpaid Account History UC-6! Insured Views Account History Fields in this screen are dependent on the record type and will be variable based on your billing system. A full SRS should include screen layouts for every record type.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 175 Phillip D. Reynolds 509 West Olive Suite 101 Springfield, MO 65806 (417) 299 -1119 $56.00 3/20/2014 05/01/2014 04/15/2014 PO Box 58 Waterford, VA 20197 (540) 882-3232 www.loudounmutual.com Loudoun Mutual Insurance Company PO Box 58 Waterford, VA 20197 Loudoun Mutual Loudoun Mutual Invoice Detail Policy Claims PhotosPayments Docs Loudoun Mutual UC-6! Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 176 Phillip D. Reynolds 509 West Olive Suite 101 Springfield, MO 65806 (417) 299 -1119 $56.00 3/20/2014 05/01/2014 04/15/2014 PO Box 58 Waterford, VA 20197 (540) 882-3232 www.loudounmutual.com Loudoun Mutual Insurance Company PO Box 58 Waterford, VA 20197 Loudoun Mutual Loudoun Mutual Invoice Detail Policy Claims PhotosPayments Docs Loudoun Mutual UC-6! Insured Views Account History
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY What else could your mobile app do? MORE IDEAS 180 ‣ View policy header details. (Contacts, Term, Status, etc.) ‣ View coverage informaIon with links to policy forms. ‣ Allow user to change basic contact informaIon. ‣ Allow user to view the acIve dec ‣ Cross sell / quote basic policy changes. (Advanced) Policy
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY What else could your mobile app do? MORE IDEAS 181 ‣ File first noIce of loss. ‣ Check on the status of a claim. ‣ Open a discussion with a claims adjuster. ‣ View noIces and updates posted by adjuster. ‣ Setup an ACH account for direct deposit. (Advanced) Claims
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY What else could your mobile app do? MORE IDEAS 182 ‣ Allow insured to take photos of their property. ‣ Create an inventory of contents. ‣ Prompt the user once a year to update records. Photos
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY What else could your mobile app do? MORE IDEAS 183 ‣ Allow insured to view all public documents. ‣ Provide access to policy documents such as decs, noIces, inspecIon photos, etc. ‣ Provide access to billing system documents. ‣ Allow insureds to upload their own documents. Documents
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Discussion CONCLUSION 184 Ques2ons / Feedback?
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Contact Info CONCLUSION 185 Email Phone Website phil@britecore.com 417.299.1119 www.britecore.com

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