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Drupal Is Not Your Web Site
Phase2
Nightmare clients. Everyone has them at one time or another. They ask for absurd combinations of features and no budget to support them. They ask for work to be done on ridiculously tight deadlines. We rage about these clients. If only they knew better. If only they would listen to us. If only they weren't so...so stupid. The reality is, these clients have a reality of their own. They are dealing with the pressures and requirements of their business, many of which are only loosely connected our work. Some of the decisions they make have drivers that may not be immediately apparent to us. If we start trying to see how their business looks from their perspective, they may start to seem less crazy to us. Engaging our clients with empathy allows us to go beyond just "doing work" for them. It sets up a relationship with the client that allows us to start the design and development process from the right assumptions. We become a partner to them in their business, see what their goals actually are, and are able to give them the guidance and advice that they truly need. In this short talk, we will look at how focusing on empathy with clients can improve our working relationship with them. Empathy can build trust and allow us to make the best decisions from a well-informed perspective. It might also save our sanity.
Empathy For Idiots
Empathy For Idiots
Phase2
Open data + open government open goodness
Open data + open government open goodness
Phase2
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Bad camp2016 Release Management On Live Websites
Bad camp2016 Release Management On Live Websites
A FUTURE-FOCUSED DIGITAL PLATFORM WITH DRUPAL 8
A FUTURE-FOCUSED DIGITAL PLATFORM WITH DRUPAL 8
The Future of Digital Storytelling - Phase2 Talk
The Future of Digital Storytelling - Phase2 Talk
Site building with end user in mind
Site building with end user in mind
Fields, entities, lists, oh my!
Fields, entities, lists, oh my!
Performance Profiling Tools and Tricks
Performance Profiling Tools and Tricks
NORTH CAROLINA Open Source, OpenPublic, OpenShift
NORTH CAROLINA Open Source, OpenPublic, OpenShift
Drupal 8 for Enterprise: D8 in a Changing Digital Landscape
Drupal 8 for Enterprise: D8 in a Changing Digital Landscape
Riding the Drupal Wave: The Future for Drupal and Open Source Content Manage...
Riding the Drupal Wave: The Future for Drupal and Open Source Content Manage...
Site Building with the End User in Mind
Site Building with the End User in Mind
The Yes, No, and Maybe of "Can We Build That With Drupal?"
The Yes, No, and Maybe of "Can We Build That With Drupal?"
User Testing For Humanitarian ID App
User Testing For Humanitarian ID App
Redhat.com: An Architectural Case Study
Redhat.com: An Architectural Case Study
The New Design Workflow
The New Design Workflow
Drupal 8, Don’t Be Late (Enterprise Orgs, We’re Looking at You)
Drupal 8, Don’t Be Late (Enterprise Orgs, We’re Looking at You)
Memorial Sloan Kettering: Adventures in Drupal 8
Memorial Sloan Kettering: Adventures in Drupal 8
How, When, and Why to Patch a Module
How, When, and Why to Patch a Module
Drupal Is Not Your Web Site
Drupal Is Not Your Web Site
Empathy For Idiots
Empathy For Idiots
Open data + open government open goodness
Open data + open government open goodness
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