the drivers, plan and approach used to deploy data governance at Belgacom. Includes use of our BEIM enterprise data model, metadata management, data stewardship,...

1. Data Governance at Belgacom
Presentation for DAMA session – Brussels Nov. 7th 2013.
Peter Simoens – Enterprise Information Architect - Belgacom

2. Agenda
• Drivers for data governance
• Our plan
• The enablers
• Data governance in action

3. We are a telecommunications company
active in the Belgian and international market.
The quality and interconnection of our
fixed and mobile networks makes us the
leading operator in Belgium for residential,
business, corporate and public-sector
customers.
We provide a complete range of telephony,
Internet, digital television, ICT, and
network services, and offer customers
access to data and the best multimedia
content, everywhere.

4. Current status of data management
Source: DMBOK

5. Drivers behind our data governance deployment
Major IT Transformation
program
Data Analytics program

6. Our data governance mission statement
To improve the efficiency of working with data
and reduce data integration effort by
improving data standardisation
and sharing knowledge
on our information and data and assets.

7. We planted data enablers
enterprise information model
metadata management
data stewardship
data governance office

8. Belgacom Enterprise Information Model (BEIM)
• Enterprise level with major
information concepts used in
our business processes.
• UML class model with key
attributes and relations.
• Business vocabulary with
terms, definitions and rules
• Blueprint data model as
during application
development
Inspired by

9. BEIM is part of our Enterprise Arch. framework
Business Process
Conceptual
Information
Target Operational Model
BEIM
Logical
DistributionChannel
(SalesMarketing)
ProductCatalogue
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o ffe re d to
1..1
va lid fo r
ValidityPeriod
(BaseT ypes)
0..*
o ffe r
1..1
va lid fo r
ProductOfferPrice
0..*
de scribe
1..1
spe cify
1..*
o ffe re d a t
Customer
(Customer)
1..1
a ssigne d to
0..*
de scribe d in
ProductOffer
1..1
spe cify
1..1
de scribe d by
0..*
de scribe
0..*
ha ve
AssignedProduct
1..*
co nta in
0..*
spe cifie s
0..*
o ffe re d in
SimpleProductOffer
OneT imeFee
BundledProductOffer
RecurrentFee
0..*
o ffe re d a s
0..*
spe cify
DeductionPlan
0..*
a pplica ble to
0..*
a pplie d fo r
ProductGroup
0..*
be lo ng to
0..*
e x ist o f
1..1
o ffe r
Product
ProductT emplate
1..*
use d in
0..*
use d in
0..*
co m po sitio n o f
1..*
co m po sitio n o f
ProductComponentT ype
ProductComponent
ProductMainComponent
1..1 0..*
spe cifiespe cify
d by
0..*
re fe re d by
1..1
de fine d by
1..*
de fine
ProductComponentAttribute
Physical
1..*
spe cifie d by
0..*
re fe r
IT systems

10. Metadata management
Reduce the effort to use our data and information assets
and improve data standardisation by efficiently sharing
and safeguarding knowledge on data and information.

11. Metadata management architecture
Data Stewards
Project architects &
analysts
central
metadata
repository
IT development
process
workflow
DB
Application
owners
IT release
process
guidelines
Data Governance
Office
Slide 1

12. Data stewardship
• owner of a specific information domain
• reach consensus amongst business and IT peers
• mandated to take decisions on common information
definitions and rules.
• provide guidance and support on the correct use of
information

13. Data governance office
CEO
Finance
Human Resources
Strategy & Content
Consumer
Business Unit
Service Delivery
Engine
Enterprise
Business Unit
Product mgt., Marketing & Sales,
Customer Care
Data Gov. Office
Architecture,
Planning &
Program Office
Carrier &
Wholesale
“IT”
Network
Service
Platforms
Engineering & Operations
Information
Technology
Customer
Operations

14. How do we run our data governance operations?

15. How doon the waves ofguidelines
Surfing we govern our project opportunities

16. Coaching the adoption of our data guidelines

17. Carefully nurturing our first results
Confidential
09/11/2013
Slide 17

18. We have still a long way to go…

19. Should you want to contact me…
peter.simoens@belgacom.be
Peter Simoens
Peter_Simoens