Interested in how to create better banking experiences? Take a look at this slideshow on the

1. Better
Banking
experiences
Research from the 2013 MECx Study on Banking

2. Across Industries, Customer Experiences are Improving
78%
of bank executives
thought their
customer
experience had
improved
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3. Customer Experience is Differentiated By Feelings
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4. Did you know that:
Taking action on individual customer feedback is the
#1 practice of growth Banks
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5. Did you know that:
Community banks and credit unions boast NPS ratings
5x higher than national banks
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6. Did you know that:
Banking customers want an experience to be enjoyable.
This is defined as one that leaves them feeling
valued, appreciated, and cared for
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7. 78%
28%
Did you know that:
78% of banking executives say their customer experience
has improved over the last 12 months, only 28% of
banking customers say the same
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8. Interested In Learning More?
Read the 2013 MECx: Retail Banking study
by visiting the Learning Center at:
www.PeopleMetrics.com
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