1. Emotional Intelligence Magdalena Kishizawa, PeOrgConsult "Knowing others and knowing oneself, in one hundred battles no danger. Not knowing the other and knowing oneself, one victory for one loss. Not knowing the other and not knowing oneself, in every battle certain defeat." Sun Tzu, The Art of War "Knowing others and knowing oneself, in one hundred battles no danger. Not knowing the other and knowing oneself, one victory for one loss. Not knowing the other and not knowing oneself, in every battle certain defeat." Sun Tzu, The Art of War ISPA, 03.01.2011

2. Agenda – Let`s talk E-Motions 1 Emotional Inteligence – What is it? Why is EI important in our life and job? Emotions vs. Intelligence 2 Five core abilities of EQ 3 Developing the EQ core abilities Using NLP Techniques Emotional talk: Nonviolent Communication

3. Communications Levels

6. gaining of knowledge through feedback from physical activity

9. Emotional intelligence is involved in the capacity to perceive emotions, assimilate emotion-related feelings, understand the information of those emotions, and manage them.

10. understanding yourself, your goals, intentions, responses, behavior and all.

11. understanding others, and their feelings.

12. “What is your EQ? It’s not a number. But emotional intelligence may be best predictor of success in life, redefining what it means being smart.” (Time, 1995)

13. E.g. partners in a multinational consulting firm, who scored above the median on 9 or more of the 20 competencies delivered $1.2 million more profit from their accounts than did other partners.Literature: Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Models of emotional intelligence. In R. J. Sternberg (Ed.). Handbook of Intelligence (pp. 396-420). Cambridge, England: Cambridge University Press.

16. ability to reason, plan, solve problems, think abstractly, comprehend complex ideas

17. supports choice making

18. supports decisions making

19. helps to follow the norms

20. helps to establish own norms

21. can disturb perception of emotions

22. doesn`t influence ability to think

23. important in middle management

24. important on executive level

25. it is not motivating

27. Intelligence and Emotional Intelligence at Work Making a differencein performance

28. Five Core Abilities of Emotional Intelligence Knowing one’s emotions Recognising emotions in others Motivating oneself Managing emotions leading it, having under control. Handling relationships

30. Surprise

31. Confidence

32. Happiness

33. Love

34. Joy

35. Pride

36. Disgust

37. Sadness

38. Anxiety

39. Depression

40. Envy

41. Guilt

42. Shame

43. Grief

44. Hate

45. Anger

46. Rejection

47. Fear

48. Loneliness

49. Aggression

51. Talking about Own Emotions Telling someone directly and honestly how you feel can be a very powerful form of communication. Be specific about what do you feel. Vague statements are hard to work on. Avoid accusations in case of negative emotions. Accusations will cause others to defend themselves. Instead, talk about how someone's actions made you feel or what is your need. Don't generalize. Avoid words like "never" or "always." Such generalizations are usually inaccurate and will heighten tensions. Try to differentiate Observations from Evaluations

52. Using ‘I’ Instead of ‘You’

54. use paraphrasing technique to connect to other persons feelings:

56. About Magdalena Kishizawa Magdalena is a coach and trainer with a successful track record over ten years in providing leadership development support and executive coaching. She works in United Kingdom, German, Portugal and Eastern Europe on Learning and Development projects. She worked for such companies as SAP AG (HR Department at Service & Support Executive Board), Kienbaum Management Consultants GmbH and O&P Consult AG (as consultant) Because of her business and private experiences (like working and living in Germany, Poland and United Kingdom and her personal connection to Japan) Magdalena has a deep understanding of challenges of culture differences in business environment. She studied psychology, business administration and education science; is CIPD and ICF member; has finished a course in systemical coaching (accredited by German Psychology Association) Since 2008 is Managing Director at PeOrg Consult Ltd. PeOrg Consult Ltd +44 113 815 2050 (United Kingdom) M +44 77 47575373 (United Kingdom) P +49 6221 1867 613 (Deutschland) M +49 173 3405881 (Deutschland) Registered in England and WalesNo. #6704818 Kontakt:Magdalena Kishizawa www.peorg-consult.com mkishizawa@peorg-consult.com PeOrg Consult - Understanding People in Organisations