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Changing Gears
Why it is changing ISO/TS 16949:2009 to IATF 16949 ? :
- The IATF (International Automotive Task Force)
who operate this standard have decided to
based it on ISO 9001:2015 with additional
enhancements. This mean that organization
in automotive industry seeking IATF 16949 certification must
also comply with ISO 9001:2015.
- IATF 16949:2016 is to be implemented and supplemented
to, and it conjunction with ISO 9001:2015. It specifies the
requirements for establishing, implementing, maintaining and
continually improving a QMS for any organization in the
automotive industry.
Summary of Major Changes
• Adoption of the HLS (High Level Structure)
• Explicit requirements for risk-based thinking to support application
of process approach.
• More emphasis on Process Approach & Risk Analysis.
• Requirement to determine Context of Organization.
• Greater emphasis on defining boundary & Scope of QMS with
consideration to organization’s context.
• Increased leadership requirement with need for active
involvement of top management in operation of QMS.
• Reference to ‘Preventive action’ is removed and replaced with
‘Action to address risk & opportunities.
• Improved applicability for service(term product is replaced with
‘Product and Service’.
• Quality objective must include reference to who, what, when.
• Operational planning includes addressing risk.
It focused on :
 Brought quality and continuous improvement into heart of every business –
ensuring that Quality Management is now completely integrated and aligned with
the business strategies of a particular organization.
Emphasized the importance of leadership - making Top Management responsible
for ensuring that the whole organization ‘s Quality Management System is not only
maintained but continually improved.
Introduced Risk and Opportunity Management – reinforcing the use of
management system to help identify business opportunities that contribute to
bottom-line improvements.
Introduced a new integrated approach to management standard – by
introducing the new structure which has now become mandatory to all new ISO
management system standards and which , in future , will make it easier to
implement multiple, Integrated management system.
5
ISO/TS 16949:2009
Model of process -based
QMS
-IATF 16949 Model of
process -based QMS.
- Plan-Do-Check-Act cycle
can be applied to all
processes & to the QMS.
Learn from
Experience
Identify the
risk
opportunities
Analyze &
Prioritize risk
Opportunities
Plan action
to address
the risk
Implement
the action
plan
Check
Effectiveness
of action
plan
Transitioning
smoothly from
ISO/TS 16949
to IATF 16949
Customer
& other
relevant
Interested
parties
Requirements
8. Operations
INPUT
6. Planning 9. Performance
evaluation
4.4 QMS-General &
Process Approach
5. Leadership
10. Improvement
OUTPUT
7. Support Processes
Customer
Satisfaction
Product &
Services
Satisfaction
4.1,4.2& 4.3
Context &
Scope
 Automotive QMS Process Approach Model as per ISO-9001:2015
New / Updated concept with Comment :
• Context of the Organization : Consider the combination of Internal and External factors and
condition that can have an effect on an organization approach to it’s product, service,
investment and interested parties. ( Internal – Values, Culture, knowledge & Performance of
the Organization / External – Legal, Technology, Competitive, Market, Social & Economic
Environments whether International, National, Regional or Local / Can include Positive &
Negative factors).
• Interested Parties : Can be a person or organization that can affect, be affected by, or
perceive themselves to be affected by a decision or activity. Ex-Suppliers, Customers or
Competitors.
• Leadership : Requirements specific to top management who are defined as a person or Group
of people who directs and controls an organization at highest level.
• Risk associated with threats and opportunity : Refined planning process replace preventive
action and defined as the effect of uncertainty on expected result.
• Communication: There are explicit and more detailed requirements for both Internal and
External communication.
• Documented Information: Replace documents and records. There are 2 types : Maintained
(i.e. Procedure and Work Instruction) and Retained (i.e. Records).
• Performance Evaluation: The measurement of quality performance and the effectiveness of
the QMS, covering the methods for monitoring, measurement, analysis and evaluation, as
applicable, to ensure valid result.
• Nonconformity and corrective action: More detailed evaluation both the nonconformities
themselves and corrective action required. Human factor have been added as an element of root
cause analysis.
• Management Review: More detailed requirements relating to Inputs and Outputs of the
review.
• Product Safety: Requirement to address the item define within this new requirement in a
documented and dedicated process for the management of Product-safety related product and
manufacturing processes.
• Embedded Software: Detailed requirements for products with embedded software. Organization
must also implement and maintain a system for software quality assurance of these products.
• Corporate Responsibility: Requirement to have corporate responsibility policies including an
anti-bribery policy, an employee code of conduct, and an ethics escalation (whistle-blowing) policy.
• Supplier Management: Additional requirements regarding the organization’s supplier selection
process have been added.
• Internal Audits: Internal audit frequency requirements have been modified.
1. Scope
2. Normative references
3. Terms and definitions
4. Context of the organization
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance evaluation
10.Improvement
Set objective and build processes
necessary to delivered result
Implemented what was planned
Monitored and measure processes and result against
objectives , including effectiveness, efficiency and risk
Take action to improve result
MAIN CLAUSE ACTIVITY
 In this International Standard, the following verbal forms are used :
 ‘ shall ’ indicates a Requirement;
 ‘ should ’ indicates a Recommendation;
 ‘ may ’ indicates a permission
 ‘ can ‘ indicates a possibility or a capability.
 ‘ NOTE ’ is for Guidance in understanding.
Clause 1 : Scope (supplemental 1.1)
Clause 2 : Normative references (supplemental 2.1)
Clause 3 : Terms and Definitions (supplemental 3.1)
 Customer requirements
 Customer specific requirements
 Escalation process
 Multi-disciplinary approach
 No trouble found (NFT)
 Periodic overhaul
 Predictive maintenance
 Premium freight
 Trade-off process
Clause 4 : Context of the organization
 4.1 - Understanding the organization and its context
 4.2 - Understanding the needs and expectations of interested parties
 4.3 - Determine the scope of the quality management system
4.3.1 – Supplemental
4.3.2 – Customer specific requirements
 4.4 – Quality management system and Its processes
4.4.1 –
4.4.1.1 – Conformance of products and processes
4.4.1.2 – Product safety
4.4.2 –
Clause 5 : Leadership
 5.1 - Leadership and commitment
5.1.1 - General
5.1.1.1 – Corporate responsibility
5.1.1.2 – Process effectiveness and efficiency
5.1.1.3 – Process Owner
5.1.2 – Customer focus
 5.2 – Policy
5.2.1 – Establishing the Quality policy
5.2.2 – Communication the Quality policy
 5.3 – Organizational Roles, Responsibilities and Authorities
5.3.1 – Supplemental
5.3.2 – Responsibility and Authority for product requirements and
corrective actions
Clause 6 : Planning
 6.1 – Action to address risk and opportunities
6.1.1 –
6.1.2 -
6.1.2.1 – Risk analysis
6.1.2.2 – Preventive action
6.1.2.3 – Contingency plans
 6.2 – Quality objective and planning to achieve them
6.2.1 –
6.2.2 –
6.2.2.1 – Supplemental
 6.3 – Planning of changes
Clause 7 : Support
 7.1 – Resources
7.1.1 – General
7.1.2 - People
7.1.3 – Infrastructure
7.1.3.1 – Plant, Facilitate and Equipment planning
7.1.4 – Environmental for the operation of processes
7.1.4.1 – Supplemental
7.1.5 – Monitoring and Measuring resources
7.1.5.1 – General
7.1.5.1.1 – Measurement system analysis
7.1.5.2 – Measurement Traceability
7.1.5.2.1 – Calibration / Verification records
7.1.5.3 – Laboratory requirements
7.1.5.3.1 – Internal laboratory
7.1.5.3.2 – External laboratory
7.1.6. – Organizational Knowledge
 7.2 – Competence
7.2.1 – Supplemental
7.2.2 – Competence-on the job training
7.2.3 – Internal auditor competency
7.2.4 – Second party auditor competency
 7.3 – Awareness
7.3.1 – Supplemental
7.3.2 - Employee motivation and empowerment
 7.4 – Communication
 7.5 – Documented information
7.5.1 – General
7.5.1.1 – Quality management system documentation
7.5.2 – Creating and updating
7.5.3 – Control of documented information
7.5.3.1 –
7.5.3.2 -
7.5.3.2.1 – Record retention
7.5.3.2.2 – Engineering specifications
Clause 8 : Operation
 8.1 – Operational planning and control
8.1.1 – Supplemental
8.1.2 - Confidentiality
 8.2 – Requirements for Product and Services
8.2.1 – Customer communication
8.2.1.1 – Supplemental
8.2.2 – Determining the requirements for Product and Services
8.2.2.1 – Supplemental
8.2.3 – Review of the requirements for Product and Services
8.2.3.1 – General
8.2.3.1.1 – Supplemental
8.2.3.1.2 – Customer designated special characteristics
8.2.3.1.3 – Organization manufacturing feasibility
8.2.3.2 -
8.2.4 – Changes to requirements for Products and Services
 8.3 – Design and development of Products and services
8.3.1 – General
8.3.1.1 – Supplemental
8.3.2 – Design and development planning
8.3.2.1 – Supplemental
8.3.2.2 – Product design skill
8.3.2.3 – Development of products with embedded software
8.3.3– Design and development inputs
8.3.3.1 – Product design input
8.3.3.2 – Manufacturing process design input
8.3.3.3 – Special characteristic
8.3.4 – Design and development control
8.3.4.1 – Monitoring
8.3.4.2 – Design and development validation
8.3.4.3 – Prototype programme
8.3.4.4 – Product approval process
8.3.5 – Design and development outputs
8.3.5.1 – Supplemental
8.3.5.2 – Manufacturing process design output
8.3.6 – Design and development changes
8.3.6.1 - Supplemental
 8.4 - Control of External provided processes, product and services
8.4.1 – General
8.4.1.1 – Supplemental
8.4.1.2 – Supplier selection process
8.4.1.3 – Customer –directed sources (Directed-Buy)
8.4.2 – Type and extent of control
8.4.2.1 – Supplemental
8.4.2.2 – Statutory and regulatory requirements
8.4.2.3 – Supplier quality management system development
8.4.2.3.1 – Automotive product with embedded software
8.4.2.4 – Supplier Monitoring
8.4.2.4.1 – Second-party audits
8.4.2.5 – Supplier development
8.4.3 – Information for external providers
8.4.3.1 – Supplemental
 8.5 – Production and service provision
8.5.1 – Control of production and service provision
8.5.1.1 – Control plan
8.5.1.2 – Standardized work – Operator instruction and visual standards
8.5.1.3 – Verification of job set-ups
8.5.1.4 – Verification after shutdown
8.5.1.5 – Total productive maintenance
8.5.1.6 – Management of production tooling and manufacturing, test, inspection
tooling and equipment
8.5.1.7 – Production scheduling
8.5.2 – Identification and Traceability
8.5.2.1 - Supplemental
8.5.3 – Property belonging to customers or external providers
8.5.4 – Preservation
8.4.4.1 – Supplemental
8.5.5 – Post-Delivery activity
8.5.5.1 – Feedback of information from service
8.5.5.2 – Service agreement with customer
8.5.6 – Control of changes
8.5.6.1 – Supplemental
8.5.6.1.1 – Temporary changes of process controls
 8.6 – Release of Products and Services
8.6.1 – Supplemental
8.6.2 – Layout inspection and Functional testing
8.6.3 – Appearance Items
8.6.4.- Verification and acceptance of conformity of externally provided
products and services
8.6.5 – Statutory and regulatory conformity
8.6.6 – Acceptance criteria
 8.7 – Control of nonconforming outputs
8.7.1 – Supplemental
8.7.1.1 – Customer authorization for concession
8.7.1.2 – Control of nonconforming product- Customer specified process
8.7.1.3 – Control of suspect product
8.7.1.4 – Control of reworked product
8.7.1.5 - Control of repaired product
8.7.1.6 – Customer notification
8.7.1.7 – Nonconforming product disposition
8.7.2 –
Clause 9 : Performance evaluation
 9.1 - Monitoring, Measurement, Analysis and Evaluation
9.1.1 – General
9.1.1.1 – Monitoring and measurement of manufacturing processes
9.1.1.2 – Identification of statistical tools
9.1.1.3 - Application of statistical concepts
9.1.2 – Customer Satisfaction
9.1.2.1 – Supplemental
9.1.3 – Analysis and Evaluation
9.1.3.1 – Prioritization
 9.2 – Internal Audit
9.2.1 –
9.2.2 –
9.2.2.1 – Internal audit programme
9.2.2.2 – Quality management system audit
9.2.2.3 – Manufacturing process audit
9.2.2.4 – Product audit
 9.3 – Management Review
9.3.1 – General
9.3.1.1 – Supplemental
9.3.2 – Management Review Inputs
9.3.2.1 – Supplemental
9.3.3 – Management Review Outputs
9.3.3.1 – Supplemental
Clause 10 : Improvement
 10.1 – General
 10.2 – Nonconformity and Corrective action
10.2.1 –
10.2.2 –
10.2.3 – Problem Solving
10.2.4 – Error-Proofing
10.2.5 – Warranty management system
10.2.6 – Customer complaints and field failure analysis
 10.3 – Continual Improvement
10.3.1 – Supplemental
 For detail clause to clause study refer standard
IATF 16949: 2016 & ISO 9001:2015
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Awareness of iatf 16949

  • 2. Why it is changing ISO/TS 16949:2009 to IATF 16949 ? : - The IATF (International Automotive Task Force) who operate this standard have decided to based it on ISO 9001:2015 with additional enhancements. This mean that organization in automotive industry seeking IATF 16949 certification must also comply with ISO 9001:2015. - IATF 16949:2016 is to be implemented and supplemented to, and it conjunction with ISO 9001:2015. It specifies the requirements for establishing, implementing, maintaining and continually improving a QMS for any organization in the automotive industry.
  • 3. Summary of Major Changes • Adoption of the HLS (High Level Structure) • Explicit requirements for risk-based thinking to support application of process approach. • More emphasis on Process Approach & Risk Analysis. • Requirement to determine Context of Organization. • Greater emphasis on defining boundary & Scope of QMS with consideration to organization’s context. • Increased leadership requirement with need for active involvement of top management in operation of QMS. • Reference to ‘Preventive action’ is removed and replaced with ‘Action to address risk & opportunities. • Improved applicability for service(term product is replaced with ‘Product and Service’. • Quality objective must include reference to who, what, when. • Operational planning includes addressing risk.
  • 4. It focused on :  Brought quality and continuous improvement into heart of every business – ensuring that Quality Management is now completely integrated and aligned with the business strategies of a particular organization. Emphasized the importance of leadership - making Top Management responsible for ensuring that the whole organization ‘s Quality Management System is not only maintained but continually improved. Introduced Risk and Opportunity Management – reinforcing the use of management system to help identify business opportunities that contribute to bottom-line improvements. Introduced a new integrated approach to management standard – by introducing the new structure which has now become mandatory to all new ISO management system standards and which , in future , will make it easier to implement multiple, Integrated management system.
  • 5. 5 ISO/TS 16949:2009 Model of process -based QMS -IATF 16949 Model of process -based QMS. - Plan-Do-Check-Act cycle can be applied to all processes & to the QMS.
  • 6. Learn from Experience Identify the risk opportunities Analyze & Prioritize risk Opportunities Plan action to address the risk Implement the action plan Check Effectiveness of action plan Transitioning smoothly from ISO/TS 16949 to IATF 16949
  • 7. Customer & other relevant Interested parties Requirements 8. Operations INPUT 6. Planning 9. Performance evaluation 4.4 QMS-General & Process Approach 5. Leadership 10. Improvement OUTPUT 7. Support Processes Customer Satisfaction Product & Services Satisfaction 4.1,4.2& 4.3 Context & Scope  Automotive QMS Process Approach Model as per ISO-9001:2015
  • 8. New / Updated concept with Comment : • Context of the Organization : Consider the combination of Internal and External factors and condition that can have an effect on an organization approach to it’s product, service, investment and interested parties. ( Internal – Values, Culture, knowledge & Performance of the Organization / External – Legal, Technology, Competitive, Market, Social & Economic Environments whether International, National, Regional or Local / Can include Positive & Negative factors). • Interested Parties : Can be a person or organization that can affect, be affected by, or perceive themselves to be affected by a decision or activity. Ex-Suppliers, Customers or Competitors. • Leadership : Requirements specific to top management who are defined as a person or Group of people who directs and controls an organization at highest level. • Risk associated with threats and opportunity : Refined planning process replace preventive action and defined as the effect of uncertainty on expected result. • Communication: There are explicit and more detailed requirements for both Internal and External communication. • Documented Information: Replace documents and records. There are 2 types : Maintained (i.e. Procedure and Work Instruction) and Retained (i.e. Records).
  • 9. • Performance Evaluation: The measurement of quality performance and the effectiveness of the QMS, covering the methods for monitoring, measurement, analysis and evaluation, as applicable, to ensure valid result. • Nonconformity and corrective action: More detailed evaluation both the nonconformities themselves and corrective action required. Human factor have been added as an element of root cause analysis. • Management Review: More detailed requirements relating to Inputs and Outputs of the review. • Product Safety: Requirement to address the item define within this new requirement in a documented and dedicated process for the management of Product-safety related product and manufacturing processes. • Embedded Software: Detailed requirements for products with embedded software. Organization must also implement and maintain a system for software quality assurance of these products. • Corporate Responsibility: Requirement to have corporate responsibility policies including an anti-bribery policy, an employee code of conduct, and an ethics escalation (whistle-blowing) policy. • Supplier Management: Additional requirements regarding the organization’s supplier selection process have been added. • Internal Audits: Internal audit frequency requirements have been modified.
  • 10. 1. Scope 2. Normative references 3. Terms and definitions 4. Context of the organization 5. Leadership 6. Planning 7. Support 8. Operation 9. Performance evaluation 10.Improvement Set objective and build processes necessary to delivered result Implemented what was planned Monitored and measure processes and result against objectives , including effectiveness, efficiency and risk Take action to improve result MAIN CLAUSE ACTIVITY
  • 11.  In this International Standard, the following verbal forms are used :  ‘ shall ’ indicates a Requirement;  ‘ should ’ indicates a Recommendation;  ‘ may ’ indicates a permission  ‘ can ‘ indicates a possibility or a capability.  ‘ NOTE ’ is for Guidance in understanding.
  • 12.
  • 13.
  • 14.
  • 15. Clause 1 : Scope (supplemental 1.1) Clause 2 : Normative references (supplemental 2.1) Clause 3 : Terms and Definitions (supplemental 3.1)  Customer requirements  Customer specific requirements  Escalation process  Multi-disciplinary approach  No trouble found (NFT)  Periodic overhaul  Predictive maintenance  Premium freight  Trade-off process
  • 16. Clause 4 : Context of the organization  4.1 - Understanding the organization and its context  4.2 - Understanding the needs and expectations of interested parties  4.3 - Determine the scope of the quality management system 4.3.1 – Supplemental 4.3.2 – Customer specific requirements  4.4 – Quality management system and Its processes 4.4.1 – 4.4.1.1 – Conformance of products and processes 4.4.1.2 – Product safety 4.4.2 –
  • 17. Clause 5 : Leadership  5.1 - Leadership and commitment 5.1.1 - General 5.1.1.1 – Corporate responsibility 5.1.1.2 – Process effectiveness and efficiency 5.1.1.3 – Process Owner 5.1.2 – Customer focus  5.2 – Policy 5.2.1 – Establishing the Quality policy 5.2.2 – Communication the Quality policy  5.3 – Organizational Roles, Responsibilities and Authorities 5.3.1 – Supplemental 5.3.2 – Responsibility and Authority for product requirements and corrective actions
  • 18. Clause 6 : Planning  6.1 – Action to address risk and opportunities 6.1.1 – 6.1.2 - 6.1.2.1 – Risk analysis 6.1.2.2 – Preventive action 6.1.2.3 – Contingency plans  6.2 – Quality objective and planning to achieve them 6.2.1 – 6.2.2 – 6.2.2.1 – Supplemental  6.3 – Planning of changes
  • 19. Clause 7 : Support  7.1 – Resources 7.1.1 – General 7.1.2 - People 7.1.3 – Infrastructure 7.1.3.1 – Plant, Facilitate and Equipment planning 7.1.4 – Environmental for the operation of processes 7.1.4.1 – Supplemental 7.1.5 – Monitoring and Measuring resources 7.1.5.1 – General 7.1.5.1.1 – Measurement system analysis 7.1.5.2 – Measurement Traceability 7.1.5.2.1 – Calibration / Verification records 7.1.5.3 – Laboratory requirements 7.1.5.3.1 – Internal laboratory 7.1.5.3.2 – External laboratory 7.1.6. – Organizational Knowledge  7.2 – Competence 7.2.1 – Supplemental 7.2.2 – Competence-on the job training 7.2.3 – Internal auditor competency 7.2.4 – Second party auditor competency
  • 20.  7.3 – Awareness 7.3.1 – Supplemental 7.3.2 - Employee motivation and empowerment  7.4 – Communication  7.5 – Documented information 7.5.1 – General 7.5.1.1 – Quality management system documentation 7.5.2 – Creating and updating 7.5.3 – Control of documented information 7.5.3.1 – 7.5.3.2 - 7.5.3.2.1 – Record retention 7.5.3.2.2 – Engineering specifications
  • 21. Clause 8 : Operation  8.1 – Operational planning and control 8.1.1 – Supplemental 8.1.2 - Confidentiality  8.2 – Requirements for Product and Services 8.2.1 – Customer communication 8.2.1.1 – Supplemental 8.2.2 – Determining the requirements for Product and Services 8.2.2.1 – Supplemental 8.2.3 – Review of the requirements for Product and Services 8.2.3.1 – General 8.2.3.1.1 – Supplemental 8.2.3.1.2 – Customer designated special characteristics 8.2.3.1.3 – Organization manufacturing feasibility 8.2.3.2 - 8.2.4 – Changes to requirements for Products and Services  8.3 – Design and development of Products and services 8.3.1 – General 8.3.1.1 – Supplemental 8.3.2 – Design and development planning 8.3.2.1 – Supplemental 8.3.2.2 – Product design skill 8.3.2.3 – Development of products with embedded software
  • 22. 8.3.3– Design and development inputs 8.3.3.1 – Product design input 8.3.3.2 – Manufacturing process design input 8.3.3.3 – Special characteristic 8.3.4 – Design and development control 8.3.4.1 – Monitoring 8.3.4.2 – Design and development validation 8.3.4.3 – Prototype programme 8.3.4.4 – Product approval process 8.3.5 – Design and development outputs 8.3.5.1 – Supplemental 8.3.5.2 – Manufacturing process design output 8.3.6 – Design and development changes 8.3.6.1 - Supplemental  8.4 - Control of External provided processes, product and services 8.4.1 – General 8.4.1.1 – Supplemental 8.4.1.2 – Supplier selection process 8.4.1.3 – Customer –directed sources (Directed-Buy)
  • 23. 8.4.2 – Type and extent of control 8.4.2.1 – Supplemental 8.4.2.2 – Statutory and regulatory requirements 8.4.2.3 – Supplier quality management system development 8.4.2.3.1 – Automotive product with embedded software 8.4.2.4 – Supplier Monitoring 8.4.2.4.1 – Second-party audits 8.4.2.5 – Supplier development 8.4.3 – Information for external providers 8.4.3.1 – Supplemental  8.5 – Production and service provision 8.5.1 – Control of production and service provision 8.5.1.1 – Control plan 8.5.1.2 – Standardized work – Operator instruction and visual standards 8.5.1.3 – Verification of job set-ups 8.5.1.4 – Verification after shutdown 8.5.1.5 – Total productive maintenance 8.5.1.6 – Management of production tooling and manufacturing, test, inspection tooling and equipment 8.5.1.7 – Production scheduling 8.5.2 – Identification and Traceability 8.5.2.1 - Supplemental
  • 24. 8.5.3 – Property belonging to customers or external providers 8.5.4 – Preservation 8.4.4.1 – Supplemental 8.5.5 – Post-Delivery activity 8.5.5.1 – Feedback of information from service 8.5.5.2 – Service agreement with customer 8.5.6 – Control of changes 8.5.6.1 – Supplemental 8.5.6.1.1 – Temporary changes of process controls  8.6 – Release of Products and Services 8.6.1 – Supplemental 8.6.2 – Layout inspection and Functional testing 8.6.3 – Appearance Items 8.6.4.- Verification and acceptance of conformity of externally provided products and services 8.6.5 – Statutory and regulatory conformity 8.6.6 – Acceptance criteria
  • 25.  8.7 – Control of nonconforming outputs 8.7.1 – Supplemental 8.7.1.1 – Customer authorization for concession 8.7.1.2 – Control of nonconforming product- Customer specified process 8.7.1.3 – Control of suspect product 8.7.1.4 – Control of reworked product 8.7.1.5 - Control of repaired product 8.7.1.6 – Customer notification 8.7.1.7 – Nonconforming product disposition 8.7.2 –
  • 26. Clause 9 : Performance evaluation  9.1 - Monitoring, Measurement, Analysis and Evaluation 9.1.1 – General 9.1.1.1 – Monitoring and measurement of manufacturing processes 9.1.1.2 – Identification of statistical tools 9.1.1.3 - Application of statistical concepts 9.1.2 – Customer Satisfaction 9.1.2.1 – Supplemental 9.1.3 – Analysis and Evaluation 9.1.3.1 – Prioritization  9.2 – Internal Audit 9.2.1 – 9.2.2 – 9.2.2.1 – Internal audit programme 9.2.2.2 – Quality management system audit 9.2.2.3 – Manufacturing process audit 9.2.2.4 – Product audit
  • 27.  9.3 – Management Review 9.3.1 – General 9.3.1.1 – Supplemental 9.3.2 – Management Review Inputs 9.3.2.1 – Supplemental 9.3.3 – Management Review Outputs 9.3.3.1 – Supplemental Clause 10 : Improvement  10.1 – General  10.2 – Nonconformity and Corrective action 10.2.1 – 10.2.2 – 10.2.3 – Problem Solving 10.2.4 – Error-Proofing 10.2.5 – Warranty management system 10.2.6 – Customer complaints and field failure analysis  10.3 – Continual Improvement 10.3.1 – Supplemental
  • 28.  For detail clause to clause study refer standard IATF 16949: 2016 & ISO 9001:2015