SlideShare uma empresa Scribd logo
1 de 2
Baixar para ler offline
Paula Knight
Horsell, Woking, Surrey
pmknight2@sky.com
01483 768120 (h) 07769 542050 (m)
Personal profile
I am a values-led L&D professional with a passionate belief that leaders who create the right learning culture, with both
informal and formal development opportunities, can ensure their people and their business excel. With learning,
development and coaching experience at a leadership level across retail, hospitality, finance and the energy industry, I
have been responsiblefor definingstrategy, buildingstrongstakeholder relationships and designingtalentand leadership
programmes to executive level. Working with senior teams, I balance support with challenging conventions, enabling us
to think creatively.In addition I havemanaged external providers to design and deploy programmes that deliver strategic,
commercial and personal value. Organised and with excellent communication and influencing skills, it’s important to me
to take a proactive approach with a future focus.
Career achievements summary
 Development of British Gas talent programmes, enabling 50% of delegates to move into more senior roles, and
ensuring the Talent Boards deliver a more consistent and measurable approach to selection of applicants
 Creation and delivery of an initiativebringinga fragmented L&D community together and givingcolleagues atall levels
the opportunity to collaborate and develop
 Introduction of a leadership competency framework supporting recruitment and the performance cycle and enabling
targeted leadership development. Delivered 40% improvement in performance of team managers following
leadership programme designed and validated in support of the framework
 Executed British CreditTrustorganisational restructure in line with employment legislation and within £1.6m budget,
maintaining employee engagement and therefore operational performance
Career history and achievements
British Gas, Residential Energy March 2014 – present
Learning, Development & Talent Business Partner
 Lead a project to enable simplified access to the L&D offer, helpingour people to self-serveand easily access the
required learning
 Introduced a talent profilingtool and gathered data that provided insighton flightrisk and succession planningfor
the senior leadership team. Worked in partnership with key stakeholders to deliver tailored development on the back
of the insight
 Identified the lack of commercial valuebeingdelivered by a legacy programme, proposed the closureof the
programme and supported delegates through 1:1 meetings, creatinga cost savingof £350k
 Developed relationshipswith business directors to establish thecritical development required to deliver against
strategic objectives.Then lead my team through the deployment of learningsolutions
British Gas, Leadership Development & Talent May 2012 – February 2014
Leadership Development Manager
 Evolved the design and delivered a talent programme, enabling first line managers to develop their personal
leadership, commercial and strategic capability. Managed external vendor relationships ensuring best value in
delivery reducing programme costs by 45% and building strong stakeholder relationships. Introduced a mechanism
for measuring performance development and validating the impact of the programme
 Drove the programme’s alumni agenda, increasing the visibility and optimisation of our talent, enabling their
continued development, and providing opportunities for them to support others
 Initiated a strategy that brought 160 L&D colleagues together to share experiences, explore opportunities to
collaborate and reduce duplication. Created a sense of community and greater networks across the function
British Gas, Customer Operations / Smart Metering Nov 2010 – May 2012
Training Manager
 Designed and implemented an evaluation mechanism to measure impact of learning at levels 1 to 4
 Introduced an operational competency framework to support personal and career development
 Designed and delivered leadership development events on networking, motivation and remote working
British Credit Trust August 2007 – Nov 2010
HR, Learning & Development Manager
 Member of Executive team developing both business and people strategies in support of new investment
 Creation and introduction of a leadership competency framework as a platform for effective recruitment,
performance management and the design of development solutions
 Designed and delivered development courses including Leadership, Engagement, Assertiveness, Performance
Management and Communication skills,demonstrating40%improvement in performance across participants through
the design and introduction of an evaluation tool
 Completed a review of all HR policies and procedures, creating a new handbook, compliant policies and template
library and the successful introduction of a new payroll provider and HR system
 Reviewed the reward package, sourcing and introducing new benefits and enabling greater engagement
 Introduced the MAD team (Make a Difference) to support corporate responsibility and the annual People’s Choice
awards for the recognition of outstanding performance
 Led the Executive Team and Board through the reduction of fte from 90+ to 12, working with solicitors and third party
to produce compromise agreements and complete redundancy process with no appeals and within £1.6m budget
 Created and led ‘Phoenix’ team to identify and deliver £1m cost control initiative including bringing compliance
training in house
The Restaurant Group (TRG) May 2005 – August 2007
Trainer
 Following purchase of Blubeckers by TRG, delivered a change programme to overcome concerns, and support
management teams through integration
 Design and delivery of front of house skills training resource and assessment tool for use by restaurant training team
improving consistency in standards of service
Blubeckers Restaurant Group July 1999 – May 2005
Training Manager
 Designed and embedded self learn programmes for front of house and kitchen teams
 Increased induction completion from 40% to 70% in 6 months through introduction of learningrecords and restaurant
league tables
Cooperative Wholesale Society May 1989 – April 1996
GraduateTraining Manager
 Created and managed both the graduate and non-graduate training programmes delivering 12 – 15 newly qualified
(Certificate in Retail & Distribution) managers every 18 months
Qualifications / accreditations
 EMCC Practitioner Coaching Accreditation March 2014
 Insights Discovery accredited practitioner August 2011
 SDI certificated practitioner June 2009
 Certificatein Training& Development (ITD) August 1994
 CIEH Advanced Certificatein Health & Safety 2006

Mais conteúdo relacionado

Mais procurados

Efqm innovation-agencies-presentation (1)
Efqm innovation-agencies-presentation (1)Efqm innovation-agencies-presentation (1)
Efqm innovation-agencies-presentation (1)yousefm1425
 
Construction Futures Wales - Collaborative Bidding 4 - Institute for Collabor...
Construction Futures Wales - Collaborative Bidding 4 - Institute for Collabor...Construction Futures Wales - Collaborative Bidding 4 - Institute for Collabor...
Construction Futures Wales - Collaborative Bidding 4 - Institute for Collabor...Rae Davies
 
C.W. Moore resume December, 2015
C.W. Moore resume December, 2015C.W. Moore resume December, 2015
C.W. Moore resume December, 2015Chonda Walden
 
BusinessProjectSchemeBrochure.doc
BusinessProjectSchemeBrochure.docBusinessProjectSchemeBrochure.doc
BusinessProjectSchemeBrochure.docAlex Hicks
 
Robert Hutton CV 060616
Robert Hutton CV 060616Robert Hutton CV 060616
Robert Hutton CV 060616Robert Hutton
 
Linessa Frazier Resume 110816
Linessa Frazier Resume 110816Linessa Frazier Resume 110816
Linessa Frazier Resume 110816Linessa Frazier
 
Effective development methods for apprenticeship programmes - Tesco & Severn ...
Effective development methods for apprenticeship programmes - Tesco & Severn ...Effective development methods for apprenticeship programmes - Tesco & Severn ...
Effective development methods for apprenticeship programmes - Tesco & Severn ...Association of Graduate Recruiters
 
Creative Fitness Programme for Marketers
Creative Fitness Programme for MarketersCreative Fitness Programme for Marketers
Creative Fitness Programme for MarketersAdtherapy
 
Kirk_Herrick_Resume_2015
Kirk_Herrick_Resume_2015Kirk_Herrick_Resume_2015
Kirk_Herrick_Resume_2015Kirk Herrick
 
Strategic Value of Learning & Development
Strategic Value of Learning & DevelopmentStrategic Value of Learning & Development
Strategic Value of Learning & DevelopmentDavid Vachell
 
Julie Johnson Resume_Oct2016
Julie Johnson Resume_Oct2016Julie Johnson Resume_Oct2016
Julie Johnson Resume_Oct2016Julie Johnson
 

Mais procurados (20)

Budgeting Lagos
Budgeting LagosBudgeting Lagos
Budgeting Lagos
 
Sheetal uttreja's cv
Sheetal uttreja's cvSheetal uttreja's cv
Sheetal uttreja's cv
 
LSCV2016LinkedIn
LSCV2016LinkedInLSCV2016LinkedIn
LSCV2016LinkedIn
 
General profile 2015 with pictures
General profile 2015 with picturesGeneral profile 2015 with pictures
General profile 2015 with pictures
 
Efqm innovation-agencies-presentation (1)
Efqm innovation-agencies-presentation (1)Efqm innovation-agencies-presentation (1)
Efqm innovation-agencies-presentation (1)
 
Construction Futures Wales - Collaborative Bidding 4 - Institute for Collabor...
Construction Futures Wales - Collaborative Bidding 4 - Institute for Collabor...Construction Futures Wales - Collaborative Bidding 4 - Institute for Collabor...
Construction Futures Wales - Collaborative Bidding 4 - Institute for Collabor...
 
C.W. Moore resume December, 2015
C.W. Moore resume December, 2015C.W. Moore resume December, 2015
C.W. Moore resume December, 2015
 
BusinessProjectSchemeBrochure.doc
BusinessProjectSchemeBrochure.docBusinessProjectSchemeBrochure.doc
BusinessProjectSchemeBrochure.doc
 
Robert Hutton CV 060616
Robert Hutton CV 060616Robert Hutton CV 060616
Robert Hutton CV 060616
 
Developing the Ofgem portfolio - Julie Black
Developing the Ofgem portfolio - Julie BlackDeveloping the Ofgem portfolio - Julie Black
Developing the Ofgem portfolio - Julie Black
 
Linkedin Cv 2011
Linkedin Cv 2011Linkedin Cv 2011
Linkedin Cv 2011
 
Starperformining
StarperforminingStarperformining
Starperformining
 
Linessa Frazier Resume 110816
Linessa Frazier Resume 110816Linessa Frazier Resume 110816
Linessa Frazier Resume 110816
 
Strategic business management_2015
Strategic business management_2015Strategic business management_2015
Strategic business management_2015
 
Effective development methods for apprenticeship programmes - Tesco & Severn ...
Effective development methods for apprenticeship programmes - Tesco & Severn ...Effective development methods for apprenticeship programmes - Tesco & Severn ...
Effective development methods for apprenticeship programmes - Tesco & Severn ...
 
Creative Fitness Programme for Marketers
Creative Fitness Programme for MarketersCreative Fitness Programme for Marketers
Creative Fitness Programme for Marketers
 
Linkedin Cv
Linkedin CvLinkedin Cv
Linkedin Cv
 
Kirk_Herrick_Resume_2015
Kirk_Herrick_Resume_2015Kirk_Herrick_Resume_2015
Kirk_Herrick_Resume_2015
 
Strategic Value of Learning & Development
Strategic Value of Learning & DevelopmentStrategic Value of Learning & Development
Strategic Value of Learning & Development
 
Julie Johnson Resume_Oct2016
Julie Johnson Resume_Oct2016Julie Johnson Resume_Oct2016
Julie Johnson Resume_Oct2016
 

Semelhante a Paula Knight CV May 2016

Scott Taviner CV - LinkedIn Jan 2016
Scott Taviner CV - LinkedIn Jan 2016Scott Taviner CV - LinkedIn Jan 2016
Scott Taviner CV - LinkedIn Jan 2016Scott Taviner
 
Employment and Skills Innovation Services 2016
Employment and Skills Innovation Services 2016Employment and Skills Innovation Services 2016
Employment and Skills Innovation Services 2016David Gallagher
 
Stuart+Master Business CV+Jan 2017+Final
Stuart+Master Business CV+Jan 2017+FinalStuart+Master Business CV+Jan 2017+Final
Stuart+Master Business CV+Jan 2017+FinalStuart Bell
 
Nicki Stephens CV June 2015
Nicki Stephens CV June 2015Nicki Stephens CV June 2015
Nicki Stephens CV June 2015Nicki Millward
 
Financial monitoring and evaluation june, lagos
Financial monitoring and evaluation june, lagosFinancial monitoring and evaluation june, lagos
Financial monitoring and evaluation june, lagosPetro Nomics
 
Dean Raynsford CV 2016 Training Manager (3)
Dean Raynsford CV 2016 Training Manager (3)Dean Raynsford CV 2016 Training Manager (3)
Dean Raynsford CV 2016 Training Manager (3)Dean Raynsford
 
Learning and development at ILRI
Learning and development at ILRILearning and development at ILRI
Learning and development at ILRIILRI
 
Craig Dickerson Resume; Learning, Leadership and Talent Development
Craig Dickerson Resume; Learning, Leadership and Talent DevelopmentCraig Dickerson Resume; Learning, Leadership and Talent Development
Craig Dickerson Resume; Learning, Leadership and Talent DevelopmentCraig Dickerson
 
Mastering project management, july, lagos
Mastering project management, july, lagosMastering project management, july, lagos
Mastering project management, july, lagosPetro Nomics
 
Nicola Elton CV ch 2016
Nicola Elton CV ch 2016Nicola Elton CV ch 2016
Nicola Elton CV ch 2016Nicki Elton
 
KatherineMurrayresume_1-15-16
KatherineMurrayresume_1-15-16KatherineMurrayresume_1-15-16
KatherineMurrayresume_1-15-16Katherine Murray
 
Strategic Placemat 2016 Final
Strategic Placemat 2016 FinalStrategic Placemat 2016 Final
Strategic Placemat 2016 FinalLisa Tran
 

Semelhante a Paula Knight CV May 2016 (20)

Scott Taviner CV - LinkedIn Jan 2016
Scott Taviner CV - LinkedIn Jan 2016Scott Taviner CV - LinkedIn Jan 2016
Scott Taviner CV - LinkedIn Jan 2016
 
Employment and Skills Innovation Services 2016
Employment and Skills Innovation Services 2016Employment and Skills Innovation Services 2016
Employment and Skills Innovation Services 2016
 
Dhc Overview
Dhc OverviewDhc Overview
Dhc Overview
 
Stuart+Master Business CV+Jan 2017+Final
Stuart+Master Business CV+Jan 2017+FinalStuart+Master Business CV+Jan 2017+Final
Stuart+Master Business CV+Jan 2017+Final
 
Nicki Stephens CV June 2015
Nicki Stephens CV June 2015Nicki Stephens CV June 2015
Nicki Stephens CV June 2015
 
A. rathi (2)
A. rathi (2)A. rathi (2)
A. rathi (2)
 
Financial monitoring and evaluation june, lagos
Financial monitoring and evaluation june, lagosFinancial monitoring and evaluation june, lagos
Financial monitoring and evaluation june, lagos
 
Dean Raynsford CV 2016 Training Manager (3)
Dean Raynsford CV 2016 Training Manager (3)Dean Raynsford CV 2016 Training Manager (3)
Dean Raynsford CV 2016 Training Manager (3)
 
Jones phr, stephanie hr trainer and coach
Jones phr,  stephanie hr trainer and coachJones phr,  stephanie hr trainer and coach
Jones phr, stephanie hr trainer and coach
 
Wordle resume professional hr trainer and coach
Wordle resume professional hr trainer and coachWordle resume professional hr trainer and coach
Wordle resume professional hr trainer and coach
 
Learning and development at ILRI
Learning and development at ILRILearning and development at ILRI
Learning and development at ILRI
 
Craig Dickerson Resume; Learning, Leadership and Talent Development
Craig Dickerson Resume; Learning, Leadership and Talent DevelopmentCraig Dickerson Resume; Learning, Leadership and Talent Development
Craig Dickerson Resume; Learning, Leadership and Talent Development
 
P Tanzilo Resume 012410 Rev
P Tanzilo Resume 012410 RevP Tanzilo Resume 012410 Rev
P Tanzilo Resume 012410 Rev
 
LSCV2015
LSCV2015LSCV2015
LSCV2015
 
Mastering project management, july, lagos
Mastering project management, july, lagosMastering project management, july, lagos
Mastering project management, july, lagos
 
Detailed resume
Detailed resumeDetailed resume
Detailed resume
 
Coaching Mentoring Hanbook
Coaching  Mentoring HanbookCoaching  Mentoring Hanbook
Coaching Mentoring Hanbook
 
Nicola Elton CV ch 2016
Nicola Elton CV ch 2016Nicola Elton CV ch 2016
Nicola Elton CV ch 2016
 
KatherineMurrayresume_1-15-16
KatherineMurrayresume_1-15-16KatherineMurrayresume_1-15-16
KatherineMurrayresume_1-15-16
 
Strategic Placemat 2016 Final
Strategic Placemat 2016 FinalStrategic Placemat 2016 Final
Strategic Placemat 2016 Final
 

Paula Knight CV May 2016

  • 1. Paula Knight Horsell, Woking, Surrey pmknight2@sky.com 01483 768120 (h) 07769 542050 (m) Personal profile I am a values-led L&D professional with a passionate belief that leaders who create the right learning culture, with both informal and formal development opportunities, can ensure their people and their business excel. With learning, development and coaching experience at a leadership level across retail, hospitality, finance and the energy industry, I have been responsiblefor definingstrategy, buildingstrongstakeholder relationships and designingtalentand leadership programmes to executive level. Working with senior teams, I balance support with challenging conventions, enabling us to think creatively.In addition I havemanaged external providers to design and deploy programmes that deliver strategic, commercial and personal value. Organised and with excellent communication and influencing skills, it’s important to me to take a proactive approach with a future focus. Career achievements summary  Development of British Gas talent programmes, enabling 50% of delegates to move into more senior roles, and ensuring the Talent Boards deliver a more consistent and measurable approach to selection of applicants  Creation and delivery of an initiativebringinga fragmented L&D community together and givingcolleagues atall levels the opportunity to collaborate and develop  Introduction of a leadership competency framework supporting recruitment and the performance cycle and enabling targeted leadership development. Delivered 40% improvement in performance of team managers following leadership programme designed and validated in support of the framework  Executed British CreditTrustorganisational restructure in line with employment legislation and within £1.6m budget, maintaining employee engagement and therefore operational performance Career history and achievements British Gas, Residential Energy March 2014 – present Learning, Development & Talent Business Partner  Lead a project to enable simplified access to the L&D offer, helpingour people to self-serveand easily access the required learning  Introduced a talent profilingtool and gathered data that provided insighton flightrisk and succession planningfor the senior leadership team. Worked in partnership with key stakeholders to deliver tailored development on the back of the insight  Identified the lack of commercial valuebeingdelivered by a legacy programme, proposed the closureof the programme and supported delegates through 1:1 meetings, creatinga cost savingof £350k  Developed relationshipswith business directors to establish thecritical development required to deliver against strategic objectives.Then lead my team through the deployment of learningsolutions British Gas, Leadership Development & Talent May 2012 – February 2014 Leadership Development Manager  Evolved the design and delivered a talent programme, enabling first line managers to develop their personal leadership, commercial and strategic capability. Managed external vendor relationships ensuring best value in delivery reducing programme costs by 45% and building strong stakeholder relationships. Introduced a mechanism for measuring performance development and validating the impact of the programme  Drove the programme’s alumni agenda, increasing the visibility and optimisation of our talent, enabling their continued development, and providing opportunities for them to support others  Initiated a strategy that brought 160 L&D colleagues together to share experiences, explore opportunities to collaborate and reduce duplication. Created a sense of community and greater networks across the function
  • 2. British Gas, Customer Operations / Smart Metering Nov 2010 – May 2012 Training Manager  Designed and implemented an evaluation mechanism to measure impact of learning at levels 1 to 4  Introduced an operational competency framework to support personal and career development  Designed and delivered leadership development events on networking, motivation and remote working British Credit Trust August 2007 – Nov 2010 HR, Learning & Development Manager  Member of Executive team developing both business and people strategies in support of new investment  Creation and introduction of a leadership competency framework as a platform for effective recruitment, performance management and the design of development solutions  Designed and delivered development courses including Leadership, Engagement, Assertiveness, Performance Management and Communication skills,demonstrating40%improvement in performance across participants through the design and introduction of an evaluation tool  Completed a review of all HR policies and procedures, creating a new handbook, compliant policies and template library and the successful introduction of a new payroll provider and HR system  Reviewed the reward package, sourcing and introducing new benefits and enabling greater engagement  Introduced the MAD team (Make a Difference) to support corporate responsibility and the annual People’s Choice awards for the recognition of outstanding performance  Led the Executive Team and Board through the reduction of fte from 90+ to 12, working with solicitors and third party to produce compromise agreements and complete redundancy process with no appeals and within £1.6m budget  Created and led ‘Phoenix’ team to identify and deliver £1m cost control initiative including bringing compliance training in house The Restaurant Group (TRG) May 2005 – August 2007 Trainer  Following purchase of Blubeckers by TRG, delivered a change programme to overcome concerns, and support management teams through integration  Design and delivery of front of house skills training resource and assessment tool for use by restaurant training team improving consistency in standards of service Blubeckers Restaurant Group July 1999 – May 2005 Training Manager  Designed and embedded self learn programmes for front of house and kitchen teams  Increased induction completion from 40% to 70% in 6 months through introduction of learningrecords and restaurant league tables Cooperative Wholesale Society May 1989 – April 1996 GraduateTraining Manager  Created and managed both the graduate and non-graduate training programmes delivering 12 – 15 newly qualified (Certificate in Retail & Distribution) managers every 18 months Qualifications / accreditations  EMCC Practitioner Coaching Accreditation March 2014  Insights Discovery accredited practitioner August 2011  SDI certificated practitioner June 2009  Certificatein Training& Development (ITD) August 1994  CIEH Advanced Certificatein Health & Safety 2006