1. PAULA A. BOLLINGER
904 Prospect Ct
Naperville, IL 60540
PMP Certified professional offering twenty years of telecommunications and project management experience. Using PMI industry standards, I am
a proven leader with consistent achievements in the planning, execution, controlling and closure of Avaya and Legacy Nortel and Cisco products
and solutions. My specialty areas include client relationship building, driving results, implementing telecommunications/IPT deployments, Account,
Sales and Project Team support.
04/15 – Present: Windstream, Virtual Office (VO) Naperville IL
Project Manager – Coordinates the installation of both Avaya and Mitel UCaaS, VoIP solutions. Responsible for budget, project timeline to
ensure projects remained on track and within budget. Managed Third party vendors and project staff to ensure tasks were complete and
assisted with roadblocks as needed.
12/14 – 02/15: GDH/Cisco Systems, (VO), Naperville IL (Contract Engagement)
Unified Communications (UC) Project Manager – Managed large complex UC engagements involving multiple Project
Managers/Engineers/Vendors/Partners. Responsible for project staff in multiple locations. Worked with the Customer/Account teams to
determine project/program goals and objectives.
4/14 – 11/14: CDI/IBM, VO, Naperville, IL (Contract Engagement)
Network Project Manager – Responsible for ensuring customer requirements are satisfied through the formulation, development,
implementation and delivery of network solutions including firewall installs, bandwidth upgrades, circuit installation/decommission and
hardware upgrades. Developed the overall project plan, budget and schedule. Managed deliverables, staffing requirements, risk and project
execution by applying project management processes and tools.
5/12 – 6/14: PMTelco/Avaya, VO, Naperville, IL (Contract Engagement)
Senior Project Manager – Provided complete Project Management related to the deployment of Avaya solutions including Avaya applications,
servers, and gateways including VoIP, AES, Unified Communications, Modular Messaging, CMS, Auto Attendant, SIP and integrations with Cisco
Networks. Directly responsible for resource scheduling, vendor management, scope enforcement, customer relationships, order tracking (circuit
and hardware) and change management. Developed and maintained project schedules, budgets and status reports to ensure milestones and
timelines are met.
06/10 – 5/12: Technisource/AT&T, VO Naperville, IL (Contract Engagement)
Worldwide Project Manager – Provided complete Project Management related to the deployment of Cisco’s Telepresence (Video
Conference) systems worldwide. Directly responsible for resource scheduling, vendor management, scope enforcement, maintaining customer
relationships, order tracking (circuit and hardware) and advising on customer room readiness. Developed and maintained project schedules,
budget and status reports to ensure milestones and timelines are met. Coordinated with Cisco to ensure Day-2 support is in place prior to
08/00 – 02/10: Avaya Inc., Global Support Services, VO Naperville, IL
Senior Project Manager – Directly responsible for managing large and complex projects including PBX and Voice Mail installations and
systems additions. Provided total project leadership and directly accountable for the performance of the project team. Responsible for planning
activities which included defining milestones, coordination with multiple vendors/services providers, coordinating project activities, resource
scheduling, contractual compliance, customer satisfaction and maximization of profitability of project.
12/85 – 08/00: Electronic Data Systems (EDS), Michigan, Georgia, Illinois
Program Manager 10/99 – 08/00: Focused on Business Partner relationships and service delivery. Identified and pursued new business
opportunities. Provided coaching and mentoring to Project Leaders. Established schedules and resolves technical/operational issues.
Technical Delivery Team Manager 03/98 – 10/99: Coached, counseled and managed virtual technical teams. Established objectives and
goals, administered compensation and evaluated performance. Hired and released employ ees.
Project Manager 07/97 – 03/98: (General Motors Electro-Motive Division) Assembled and executed a plan to achieve Year 2000 compliance
of all EDS supported non-mainframe systems, purchased software and infrastructure devices.
Project Manager 02/96 – 07/97: (Ameritech Cellular) Responsible for the development of a cellular billing training environment and the
creation of technical reference materials that documented system functionality.
Purchasing Representative 05/94 – 10/95: (Moore Business Forms) Negotiated and purchased materials, equipment and services based
on customer requirements. Established and maintained ethical business relationships with vendors.
Communications Manager 07/92 – 05/94: (EDS) Managed the Project Management support staff. Developed and administered a budget
and P&L, evaluated performance, administered compensation. Developed business cases for new resources. Hired and released employees.
EDUCATION and CERTIFICATIONS:
Awarded Project Management Professional (PMP) Certification 09/06 – Valid through 2019
Western Michigan University, Kalamazoo, MI – Attended 1977