Seven steps you can take to improve your listening skills.

1. Listening Skills
Paul B. Thornton

3. SEVEN
ACTIONS

4. 1. ABC

5. Curious

6. 1. ABC
2. Remove Distractions

8. 1. ABC
2. Remove Distractions
3. Make eye contact

10. 1. ABC
2. Remove Distractions
3. Make eye contact
4. Don’t interrupt

11. 1. ABC
2. Remove Distractions
3. Make eye contact
4. Don’t interrupt
5. Observe body language

13. 1. ABC
2. Remove Distractions
3. Make eye contact
4. Don’t interrupt
5. Observe body language
6. Ask questions

14. 1. ABC
2. Remove Distractions
3. Make eye contact
4. Don’t interrupt
5. Observe body language
6. Ask questions
7. Test for understanding

15. BottomLine...
Identify what the speaker
wants you to know or do!

16. The Benefits…

17.  People feel valued

18.  People feel valued
 Learn

19.  People feel valued
 Learn
 Reduce Mistakes

20. Improve your listening skills…

21. Paul B. Thornton
Professor, Business Administration
Springfield Technical Community College