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Project of critical reflection.pdf

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Project of critical reflection.pdf

  1. 1. Project of critical reflection. The pandemic that happened around the world, radically changed the way people find the satisfaction of their work, the above changes the leadership that must be developed and integrated with the differentiators for each of the participants. In my experience, tourism and especially hospitality, suffered a lot and the consequence was layoffs for not being able to pay their salaries, in Mexico most people have an income of less than $ 6,000, and they are paid with tips, my experience after the pandemic is that employees expect to receive much more money without the need to work as they did before the pandemic, It is for the simple reason that they feel that they are victims of layoffs caused by the pandemic, many of those who previously worked in the hospitality industry no longer returned to the tourism industry, and those who return feel with the ability to feel special and hurt by the fall of an industry that was affected in every way by the pandemic, This leads to bad attitudes and without the sense of belonging to their jobs because they feel that at the time they did not support enough to overcome this difficult situation. We find staff who always seek their own common good the rules of conduct that do not matter to them and usually have a harsh language in writing, spoken or corporal and that in the tourism industry is affecting our common good that is the people who pay money to spend a spectacular vacation. Theme The leadership developed in the previous reading is to always and in any circumstance, to be OBJECTIVE, not to bring prejudices to the team, the above implies not developing comparisons between those who are and those who were before the pandemic. Being POSITIVE, releasing the differences of personalities and adapting them to an empathic measure that the whole team develops, the search for the above is the COMMON GOOD, but what is this? The common good is the satisfaction of our consumer customer, who has been our COMMON GOOD. TOLERANCE, and patience is the key to understanding what our team needs, listening daily and coming back with feedback is what will make us continuously improve every day.

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