Presented

1. Gang –Plank Theory
Henery Fayol
A
B
C
D
E
F
L
M
N
O
P
Q
G

2. EFFECTIVE INTERPERSONAL
COMMUNICATION
 Communication is the exchange of
information between two or more people
in a way that it creates understanding.
 Business communication involves bringing
about an understanding among people at
the corporate level to further the
objectives of the organization.

3. Change=
Persuasive Communication is the change ( ) in a person’s
knowledge (Know), feeling (Feel) & Behaviour (Do) as
the result of your message.
 KNOW T1
KNOW T2
 FEEL T1
FEEL T2
 DO T1
DO T2

4. PURPOSE OF COMMUNICATION
Communication –A Management
Tool
 Communication fosters human relations.
 Communication fosters motivation
 Co-ordination
 Communication provides release for emotional
expression.

5. PURPOSE OF COMMUNICATION
 Communication influences human
behaviour.
 Communication facilitates Decision-
Making.
 Communication helps in Conflict
Resolution.

6. Communication Process
Shannon & Weavers Model
SOURCE /
SENDER
ENCODES
THE
MESSAGE
CHANNEL
DECODES
THE
MESSAGE
RECEIVER
NOISE NOISE
FEEDBACK

7. 7
Field of Experience
Message
Encoder Decoder
Source Receiver
Field of Experience
Encoder Message
Wilbur Schramm’s Model of
Communication

8. SEMANTIC OR LANGUAGE
BARRIERS
 Most of the communication is carried out
by spoken or written words.
 Examples: 1) Promulgation
2)Expectoration into the
fountain is prohibited.
3)Lets attempt to extinguish the
portentous pyrogenation.

9. LANGUAGE BARRIERS
 Difference in vocabulary exists due to User
Vocabulary & Recognition Vocabulary.
 One word has many different meanings.
e.g run-71 meanings as noun
35 as noun
4 as adjective
e.g value, bridge, dummy etc.

10. LANGUAGE BARRIERS
 Concrete Words: table, chair, chalk, pen,
etc.
 Abstract Words: love, honesty ,quality ,joy.
 Denotative meaning-Literal, dictionary
meaning. These words do not indicate any
Positive or negative qualities.

11. LANGUAGE BARRIERS
 Connotative Meanings: arouse quality judgments
& personal reactions. Meanings are added from
our experience .e.g. boss, government etc.
JARGONS: are technical words particular to a
subject or discipline.

12. OVERCOMING LANGUAGE
BARRIERS
 Ask questions
 Develop your vocabulary
 Use familiar instead of unfamiliar words.
 Use more of concrete words instead of
abstract words.
 Use short words instead of long words.
 Know your audience before using jargons.

13. Communication Barriers
 Credibility Gaps
 Emotional Reactions
 Inconsistency between oral & Non-verbal
Communication
 Polarization
 Tendency to evaluate
 Selective Attention problems

14. Communication Barriers
 Over-reacting to feed-back, Over-looking
feedback.
 Attitude of the boss
 Unity of command
 Span of control
 Too many levels of hierarchy
 Lack of Communication Training
 No Communication Policy

15. Communication Barriers
 Timely Communication
 Timing in Communication
 Time Pressures

18. PERCEPTION BARRIERS
 Perception differences occur because people
perceive the same phenomena from different
perspectives & different frame of reference.
Perceptions differ because:
1)Personalities,knowledge,experiences,prejudices
differ.

19. PERCEPTION BARRIERS
 Individual interests vary so they place
different interpretation on words.

20. OVERCOMING PERCEPTION
DIFFERENCES
 Use all non-verbal cues like facial expressions,
gestures, inflection, etc.
 When subject is unclear ,ask questions.
 Ask the source to restate main points.