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panagiotis cv updated 2

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panagiotis cv updated 2

  1. 1. PANAGIOTIS BOURIKOS Dimokratias Avenue 21 Contact: 00357-96780549 Geri, 2200 Email: Panosbour@windowslive.com Nicosia Date of Birth: 22/06/1984 Cyprus Nationality: Greek Career objective A management position within the Administration or to obtain a position with supervisory responsibilities in hospitality industry, of an organization with excellent reputation, where continuing training and appraisal will complement my I
  2. 2. will to progress. Core Competencies and Personal Abilities Communication skills Long-term exposure to multicultural environments as well as Hilton’s constant training have both contributed to a superior communication skills level. This helps in getting my message across and in understanding other peoples’ points of view. Decision making In my current role I utilize of my decision making abilities, as the fast-paced environment requires my constant input in all Food and Beverage department. Motivator Thanks to my leadership abilities and to the fact that I am regarded as a role model, people come to me for advice and I have initiated highly effective projects, which resulted in better performance and better motivation for all team members. Drive and resilience The volume of work at food and beverage departments is constantly very high. My performance during the transition from Fidelio PMS to MICROS PMS proved my ability to learn very quickly, adapt to new situations and deliver superior results in a completely new environment. As a Head waiter, I deliver an excellent performance, being commended several times for my performance under pressure. Managing others In my current assignment I have the reputation of running even the most challenging shifts in an orderly fashion, constantly trying to be a balance and support factor for my team. I am the connection between the team and the management for all operational updates. Languages English fluent (FCE Michigan Certification ), Greek (native). Computer skills MICROS, Microsoft Word, Microsoft Excel. Education Digital Systems and principles of technology Degree University of Pireaus 2003 - 2009 High School in Pireaus International Baccalaureate 1999 - 2002 Seminars attended: Participation of the sap netweaver seminar: New applications of technology (23/03/2005). II
  3. 3. Introduction seminar to the operations Of computer systems of Apple and Mac OS TIGER 10.4 (05/12.2005). Seminar to the absolute digital world in (07/04/2006) and Introduction to High technology in (09/03/2005). Other Diplomas or Certificates: Supervisory and management techniques,bar academy (basic technics), wine tasting, HACCP, Hilton trainings on supervisory other teams. . Relevant employment Assistant Manager (Supervisor) TO ELLINIKON a new Greek Restaurant at Hilton Park Nicosia, a four-star, 194 rooms property close to city’s center, working with different management team of the company. June 2015 – currently Achievements  After my fast-- growned and succesful route the past 4 years working under a HILTON HONNORS company,  I was promoted to act as an assistant manager of a new Greek restaurant under Hilton, running around 1500-1800 covers approximately per week.  New opening experience of a high level Greek restaurant of 160 covers capacity . Responsibilities  Supervising efficient working of departments and assigned shift, administering pre-meal meeting and rectify all service of staff.  Administering training program and prepare schedule and handle inventory effectively.  Monitoring and managing guest complaints, ensure satisfaction and administering efficient follow up for same to receive feedback.  Performing regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales.  Maintaining and ensuring compliance to established food quality and standards.  Managing workload and ensuring effective working of restaurant activities and maintaining excellent standards to meet operational expectations.  Training and instructing employees to ensure smooth transition in company.  Assisting and providing training to staff members and offer incentives when necessary.  Coordinating with General Manager for everyday operation and maintaining financial and administrative records.  Ensuring compliance with prescribed standards and local state and federal laws in labor costs, and guest relations.  Evaluating performance and recommending salary increase, incentives for all.  Maintaining personal records, schedules and reports for all employees.  Developing special, promotional and merchandising plans, advertising materials and ensuring adherence to local and company standards.  Assisting employee teams to provide excellent customer service.  Maintaining proper sanitation, hygiene standards in kitchen and maintaining effective store presentation.  Coordinating with team to meet sales target, ensure customer satisfaction and following company procedures to increase productivity. III
  4. 4. Head waiter - Supervisor - F&B Assistant (F&B outlets) Hilton Park Nicosia, a four-star, 194 rooms property close to city’s center. February 2012 – June 2015 Achievements  I was promoted to a head waiter only 3 months after starting my job with Hilton.  After 1 year and half working as a Head waiter, I was assigned to be the supervisor of the F&B outlets (summer pool bar-restaurant and to all year bar of the hotel), and after working also as an F&B assistant.  I have redesigned completely some procedures and Checklists for Cashiers and Shift Leaders. Responsibilities  Supervise food and beverage operations to a consistently high standard.  Ensure that my team has an up to date knowledge of hotel products, services and pricing along with any special promotional offers.  Monitor the appearance, standards and performance of Team Members with an emphasis on training and team work.  Control the table set-up and “mise en place” before each wedding or meal and ensure a high standard of service.  Schedule,assign,prioritize,review and evaluate assigned banqueting and F&B server and shift leading staff.  Delegate and oversee bartending, kitchen supervision and table service duties.  Maximize Sales revenues through up selling and marketing programmes.  Make cost control in cooperation with the F&B manager and be responsible for the drinks inventory of the daily functions and the weekly inventories of the bar.  Deal with guest queries and any complaints promptly and efficiently.  Providing personal service to VIP guests and complaints management in the absence of the Manager on Duty.  Dealing with functions of the day and perform Credit Check.  Perform other related duties as assigned. Supervisor In piano - live music restaurant Highly acclaimed restaurant in the heart of Athens in Glifada Sep 2011l – Jan 2012 Achievements  I was nominated as the “Employee of the Month” two times.  My name was mentioned in a Letter of praise sent to the General Manager, following the visit of an official Nigerian business delegation.  I have confiscated a counterfeit credit card and was nominated to train my colleagues in the procedure for checking and identifying these cases of fraud. Responsibilities  Monitoring performance of staff.  Cashiering duties  Dealing with the VIP Reservations of the day  First point of contact for all enquiries related to the property  Health & Safety procedures for the Front of House.  Generating financial and statistical reports. Captain Waiter--Supervisor IV
  5. 5. Dec 2008 – Nov 2010 The restaurant of Politiko grill Athens Supervisor-Assistant Manager Jan 2007 – December 2008 D-Tales lounge bar-restaurant Mikrolimano Pireaus. Captain Waiter--Supervisor Papatheocharis wedding events. Sep 2006 – Oct 2008 Manager Pizza Smart( take away and standing tables restaurant ) Fev 2005 – Augr 2006 Assistant waiter Grill restaurant Politiko Jan 2004 – Jan 2005 References Available upon request. V
  6. 6. Dec 2008 – Nov 2010 The restaurant of Politiko grill Athens Supervisor-Assistant Manager Jan 2007 – December 2008 D-Tales lounge bar-restaurant Mikrolimano Pireaus. Captain Waiter--Supervisor Papatheocharis wedding events. Sep 2006 – Oct 2008 Manager Pizza Smart( take away and standing tables restaurant ) Fev 2005 – Augr 2006 Assistant waiter Grill restaurant Politiko Jan 2004 – Jan 2005 References Available upon request. V

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