1. Customer Success Story
Distribeauty UK
Company Name:
Distribeauty UK
Industry:
eCommerce, Health and Beauty
Distribeauty UK Warehouse Makeover Drives Growth With OzLINK
The staff at OzLINK worked closely and patiently with us to design
and integrate OzLINK and our systems to NetSuite.
Oz Solutions:
OzLINK Mobile, OzLINK Shipping
Application:
—Liam McCumiskey, Commercial Manager, Distribeauty UK
NetSuite
NetSuite Product:
At a Glance:
• Support 100% annual
revenue growth, while
limiting warehouse staff
increases to 10%
• Improved pick time and
accuracy saving over £45K
per year
• Streamlined shipping process
with Royal Mail and other
carriers across Europe, improving
customer satisfaction
Distribeauty UK is a UK-based eCommerce retailer of affordable and high quality makeup and
beauty products. Distribeauty’s philosophy is that beauty comes from within and it’s their goal
to enable every woman to look and feel her personal best through the perfect blend of both the
inner and outer person. This philosophy, and exceptional products have led to brilliant growth.
In order to support that growth without compromising customer satisfaction and to control
distribution costs, Distribeauty UK implemented a cloud-based warehouse solution with NetSuite
and OzLINK.
The Challenge:
Distribeauty UK has an ever-expanding product set, with products to beautify their customers’
eyes, lips, and face, as well as many accessories. However, many products have similar packaging,
and also come in multiple options, making picking and fulfillment very challenging. This was
further exacerbated by their growth and the need for new warehouse staff to be productive as
quickly as possible. The specific issues they faced were:
• The process of picking, and packing using a paper process was simply too labor intensive
• The mix of SKUs and products create picking issues, compromising customer satisfaction
• Visibility and integration with shipping limited their ability to allocate the right resources and
provide customer order status
The Solution:
Distribeauty UK turned to OzLINK and NetSuite to provide an end-to-end order management
solution, with visibility, automation, and control right to the warehouse floor. With OzLINK
Mobile, warehouse staff simply receive the next sales order to be fulfilled directly to their
scanning device. Since OzLINK is connected real time to NetSuite, the order status is always
accurate for operations management, the customer care team, and the end consumer.
Furthermore, they leverage a combination pick ticket and shipping label to cut down on shipping
errors. The results include:
• Bar code scanning increasing order accuracy
• The integration of Royal Mail provides tracking numbers and shipment notifications,
increasing customer satisfaction
• Better inventory accuracy due to cycle counting with OzLINK Mobile
To find out more, contact NetSuite Inc. at 1-877 NETSUITE or visit www.netsuite.com
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