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1-877-875-4432
www.cogentco.com
sales@cogentco.com
SERVICE LEVEL AGREEMENT (SLA)
Network Availability 100%
Installa on Guarantee
On-Net 17 business days
Off-Net 40 - 90 business days
Network Opera ons & Customer Support Centers
Washington, DC • Herndon, VA
Frankfurt - Germany • Madrid - Spain • Paris - France
Global Reach
Cogent’s Ethernet Services enable you to transmit your most
sensi ve data across the globe or across the street. Our
network is one of the largest of its kind, connec ng to more
than 185 markets throughout 37 countries. From Albany to
Zurich, Cogent’s all-op cal MPLS-enabled IP backbone
connects more service loca ons than any other Tier 1 provider.
Secure Data Transmission
Customers rely on Cogent to carry VoIP traffic, sensi ve
financial data, shared applica ons, trading informa on, video
files and replicated data. We transport the packets, you provide
the data. Connect your remote offices, back up cri cal
informa on, or access data in the cloud--Cogent’s Ethernet
services provide simple, secure and cost-effec ve solu ons.
Reliable Service
Whether you are a mul na onal bank, a local law firm, or a
virtual network operator, reliability can’t be compromised.
Cogent’s ring architecture provides built-in redundancy and is
designed for 100% availability. Our Customer Support
Engineers are available 24x7x365 and answer your calls in less
than 25 seconds. Local support and online account
management ensure your connec on is up and running
regardless of me zone.
Ethernet Service Features
Layer 2 connec vity for IP & non-IP applica ons in metro
& long-haul WAN environments
Interfaces include FE, GigE, 10 GigE*
Speeds from 100 Mbps - 2 Gbps
Connec vity in 180 markets across 37 countries
QinQ / Jumbo Frames op ons
* Only available with Point-to-Point
Ethernet VPLS
Fully mesh all of your sites into a virtual private LAN cloud
Any-to-Any connec vity
Scalable across all loca ons
Simple to provision, operate & upgrade
Ethernet Point-to-Point
Connect your offices and data center loca ons with ease
VLAN-based connec vity
Flexible configura ons & topologies
Reliable & secure data transport
Carriers &
Service
Providers
Application &
Content
Providers
Solutions for
Enterprises
Cogent Ethernet Services
The Cogent Advantage
Cogent’s Ethernet Services transport your data across our global network at the speed of light. Whether it’s point-to-point, hub
and spoke, or full mesh, take advantage of large capacity pipes and configure them to fit your WAN needs. Trust Cogent’s reliable
Tier 1, MPLS-enabled op cal IP network to carry your mission-cri cal data, giving you secure access to the informa on you need
to collaborate in real- me. Cogent’s service is a cost-effec ve alterna ve to tradi onal private line.
Tokyo
Vigo
Porto
Lisbon
Bologna
Barcelona
Poitiers
Grenoble
Lyon
Avila
Rennes
Madrid
Berlin
Nantes
Bilbao Toulouse
Valencia
San Sebastian
Nice
Rouen
Lille
Reims
Dresden
Munich
Oslo
Bremen
Dortmund
Caen
Helsinki
Padua/
Venice
Florence
Stockholm
Hamburg
Prague
Budapest
Bordeaux
Paris
Tours
Strasbourg
Stuttgart
Zurich
Nuremberg
Arezzo
Bucharest
Dublin Manchester
Copenhagen
Malmo
Cologne
Dusseldorf
Brussels
Glasgow
Slough
Bratislava
Kiev
Sofia
Milan
Vienna
Ljubljana
Zagreb
Amsterdam
Edinburgh
Genoa
Timisoara
Geneva
Bern
BaselDijon
Tallinn
Logrono
Essen
Rome
Montpellier
Marseille Sophia
Frankfurt
London
Cambridge
Rotterdam
Antwerp
Brno
Krakow
Warsaw
Gijon
Sevilla
Luxembourg
Badajoz
Mainz/Wiesbaden
Kapitan Andreevo
Constanta
Odessa
Kharkiv
Leeds
Lorca
Malaga
Alicante
Granada
Almansa
Thessaloniki
Belgrade
Udine
Poznan
Skopje
Athens
Enschede
Liverpool/
Southport
Mannheim
Chisinau
Vilnius
Istanbul
Belfast
Riga
Houston
Albuquerque
Jackson
Charlotte
Las Vegas
Los Angeles
Pittsburgh
McAllen
Toronto
Salt Lake City
Stamford
Orange County
Minneapolis
Omaha
Des Moines
Providence
Detroit
Chicago
Toledo
Indianapolis
Tulsa
Dayton
South
Bend
Columbus
Worcester
El Paso
Milwaukee
Birmingham
San Francisco
Oakland
Newark
Cincinnati
Herndon
Atlanta
Washington
Boston
New York
Dallas
Miami
Tampa
Orlando
Kansas City
Denver
San Diego
Santa Clara
Sacramento
Seattle
Philadelphia
Portland
St. Louis
Montreal
Phoenix
Buffalo
Baltimore
Cleveland
Jacksonville
San Antonio
Albany
Austin
Laredo
Monterrey
Guadalajara
Mexico City
Queretaro
Boise
Colorado Springs
Fort Worth
Oklahoma City Memphis
New Orleans
Hamilton
Louisville
White Plains
Greensboro
Raleigh
Syracuse
Vancouver
Nashville
Richmond
Boca Raton
Ottawa
West Palm Beach
1-877-875-4432
www.cogentco.com
sales@cogentco.com
Corporate Headquarters
1015 31st Street, NW
Washington, DC 20007
About Cogent
Cogent Communica ons Group, Inc. (NASDAQ: CCOI) is a mul na onal, Tier 1 facili es-based ISP, consistently ranked as one of
the top five networks in the world. Cogent specializes in providing businesses with high speed Internet access, Ethernet
transport and coloca on services. Cogent built one of the largest and highest capacity IP networks in existence. This network
enables Cogent to offer large bandwidth connec ons at highly compe ve prices.
Service Loca ons and Products
Cogent offers a wide variety of On-Net service loca ons,
including the largest and most pres gious office buildings in
North America and hundreds of data centers around the world.
Off-Net services extend our reach to almost any office building
in the markets we serve.
Across our global network, Cogent offers a simple product set,
allowing us to specialize in providing you bandwidth.
Call today for
informa on on any
Cogent product.
COGENT FACTS
2013 U.S. Business Ethernet Challenge Tier (Ver cal Systems)
2013 Global Ethernet Services Challenge Tier (Ver cal Systems)
2013 Best in Class Data Value (Atlan c ACM)
2012 Best in Class Provisioning (Atlan c ACM)
Cogent customers include:
80% of the top 100 U.S. law firms
55% of the largest hedge funds
50% of the top U.S. government contractors
20% of Fortune 100 companies
Major stock exchanges & top financial ins tu ons
Trusted network of schools & libraries (E-Rate supplier)
Atlanta, GA
Boston, MA
Chicago, IL
Culver City, CA
Denver, CO
Dallas, TX
Herndon, VA
Houston, TX
Los Angeles, CA
Miami, FL
Minneapolis, MN
New York, NY
Oakland, CA
Pasadena, CA
Philadelphia, PA
Phoenix, AZ
San Diego, CA
San Francisco, CA
Santa Clara, CA
Sea le, WA
Somerville, MA
UNITED STATES OFFICE LOCATIONS
Toronto, ON - Canada
Montreal, QC - Canada
Amsterdam - The Netherlands
Frankfurt - Germany
Kiev - Ukraine
INTERNATIONAL OFFICE LOCATIONS
London - United Kingdom
Luxembourg
Madrid - Spain
Paris - France
Stockholm - Sweden
Sterling, VA
Vienna, VA
Washington, DC
IP Transit
Dedicated
Internet Access
U lity
Compu ng
Coloca on

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  • 1. 1-877-875-4432 www.cogentco.com sales@cogentco.com SERVICE LEVEL AGREEMENT (SLA) Network Availability 100% Installa on Guarantee On-Net 17 business days Off-Net 40 - 90 business days Network Opera ons & Customer Support Centers Washington, DC • Herndon, VA Frankfurt - Germany • Madrid - Spain • Paris - France Global Reach Cogent’s Ethernet Services enable you to transmit your most sensi ve data across the globe or across the street. Our network is one of the largest of its kind, connec ng to more than 185 markets throughout 37 countries. From Albany to Zurich, Cogent’s all-op cal MPLS-enabled IP backbone connects more service loca ons than any other Tier 1 provider. Secure Data Transmission Customers rely on Cogent to carry VoIP traffic, sensi ve financial data, shared applica ons, trading informa on, video files and replicated data. We transport the packets, you provide the data. Connect your remote offices, back up cri cal informa on, or access data in the cloud--Cogent’s Ethernet services provide simple, secure and cost-effec ve solu ons. Reliable Service Whether you are a mul na onal bank, a local law firm, or a virtual network operator, reliability can’t be compromised. Cogent’s ring architecture provides built-in redundancy and is designed for 100% availability. Our Customer Support Engineers are available 24x7x365 and answer your calls in less than 25 seconds. Local support and online account management ensure your connec on is up and running regardless of me zone. Ethernet Service Features Layer 2 connec vity for IP & non-IP applica ons in metro & long-haul WAN environments Interfaces include FE, GigE, 10 GigE* Speeds from 100 Mbps - 2 Gbps Connec vity in 180 markets across 37 countries QinQ / Jumbo Frames op ons * Only available with Point-to-Point Ethernet VPLS Fully mesh all of your sites into a virtual private LAN cloud Any-to-Any connec vity Scalable across all loca ons Simple to provision, operate & upgrade Ethernet Point-to-Point Connect your offices and data center loca ons with ease VLAN-based connec vity Flexible configura ons & topologies Reliable & secure data transport Carriers & Service Providers Application & Content Providers Solutions for Enterprises Cogent Ethernet Services The Cogent Advantage Cogent’s Ethernet Services transport your data across our global network at the speed of light. Whether it’s point-to-point, hub and spoke, or full mesh, take advantage of large capacity pipes and configure them to fit your WAN needs. Trust Cogent’s reliable Tier 1, MPLS-enabled op cal IP network to carry your mission-cri cal data, giving you secure access to the informa on you need to collaborate in real- me. Cogent’s service is a cost-effec ve alterna ve to tradi onal private line.
  • 2. Tokyo Vigo Porto Lisbon Bologna Barcelona Poitiers Grenoble Lyon Avila Rennes Madrid Berlin Nantes Bilbao Toulouse Valencia San Sebastian Nice Rouen Lille Reims Dresden Munich Oslo Bremen Dortmund Caen Helsinki Padua/ Venice Florence Stockholm Hamburg Prague Budapest Bordeaux Paris Tours Strasbourg Stuttgart Zurich Nuremberg Arezzo Bucharest Dublin Manchester Copenhagen Malmo Cologne Dusseldorf Brussels Glasgow Slough Bratislava Kiev Sofia Milan Vienna Ljubljana Zagreb Amsterdam Edinburgh Genoa Timisoara Geneva Bern BaselDijon Tallinn Logrono Essen Rome Montpellier Marseille Sophia Frankfurt London Cambridge Rotterdam Antwerp Brno Krakow Warsaw Gijon Sevilla Luxembourg Badajoz Mainz/Wiesbaden Kapitan Andreevo Constanta Odessa Kharkiv Leeds Lorca Malaga Alicante Granada Almansa Thessaloniki Belgrade Udine Poznan Skopje Athens Enschede Liverpool/ Southport Mannheim Chisinau Vilnius Istanbul Belfast Riga Houston Albuquerque Jackson Charlotte Las Vegas Los Angeles Pittsburgh McAllen Toronto Salt Lake City Stamford Orange County Minneapolis Omaha Des Moines Providence Detroit Chicago Toledo Indianapolis Tulsa Dayton South Bend Columbus Worcester El Paso Milwaukee Birmingham San Francisco Oakland Newark Cincinnati Herndon Atlanta Washington Boston New York Dallas Miami Tampa Orlando Kansas City Denver San Diego Santa Clara Sacramento Seattle Philadelphia Portland St. Louis Montreal Phoenix Buffalo Baltimore Cleveland Jacksonville San Antonio Albany Austin Laredo Monterrey Guadalajara Mexico City Queretaro Boise Colorado Springs Fort Worth Oklahoma City Memphis New Orleans Hamilton Louisville White Plains Greensboro Raleigh Syracuse Vancouver Nashville Richmond Boca Raton Ottawa West Palm Beach 1-877-875-4432 www.cogentco.com sales@cogentco.com Corporate Headquarters 1015 31st Street, NW Washington, DC 20007 About Cogent Cogent Communica ons Group, Inc. (NASDAQ: CCOI) is a mul na onal, Tier 1 facili es-based ISP, consistently ranked as one of the top five networks in the world. Cogent specializes in providing businesses with high speed Internet access, Ethernet transport and coloca on services. Cogent built one of the largest and highest capacity IP networks in existence. This network enables Cogent to offer large bandwidth connec ons at highly compe ve prices. Service Loca ons and Products Cogent offers a wide variety of On-Net service loca ons, including the largest and most pres gious office buildings in North America and hundreds of data centers around the world. Off-Net services extend our reach to almost any office building in the markets we serve. Across our global network, Cogent offers a simple product set, allowing us to specialize in providing you bandwidth. Call today for informa on on any Cogent product. COGENT FACTS 2013 U.S. Business Ethernet Challenge Tier (Ver cal Systems) 2013 Global Ethernet Services Challenge Tier (Ver cal Systems) 2013 Best in Class Data Value (Atlan c ACM) 2012 Best in Class Provisioning (Atlan c ACM) Cogent customers include: 80% of the top 100 U.S. law firms 55% of the largest hedge funds 50% of the top U.S. government contractors 20% of Fortune 100 companies Major stock exchanges & top financial ins tu ons Trusted network of schools & libraries (E-Rate supplier) Atlanta, GA Boston, MA Chicago, IL Culver City, CA Denver, CO Dallas, TX Herndon, VA Houston, TX Los Angeles, CA Miami, FL Minneapolis, MN New York, NY Oakland, CA Pasadena, CA Philadelphia, PA Phoenix, AZ San Diego, CA San Francisco, CA Santa Clara, CA Sea le, WA Somerville, MA UNITED STATES OFFICE LOCATIONS Toronto, ON - Canada Montreal, QC - Canada Amsterdam - The Netherlands Frankfurt - Germany Kiev - Ukraine INTERNATIONAL OFFICE LOCATIONS London - United Kingdom Luxembourg Madrid - Spain Paris - France Stockholm - Sweden Sterling, VA Vienna, VA Washington, DC IP Transit Dedicated Internet Access U lity Compu ng Coloca on