Take action faster with context and insight With OpsRamp OpsQ, IT operations teams can analyze IT event streams in real-time, extract meaningful insights from events for continuous improvement, drive faster deployments and better collaboration, and reduce downtime with proactive detection. In this webinar you’ll get an overview of OpsQ, including demonstrations of features to drive greater efficiency within modern IT operational environments: Inference Models. Enjoy a richer, deeper and more contextual view of your IT incidents using statistical evidence and reasoning with three inference models today. Intelligent Alerting. Proactively identify service disruptions with forecasting and change detection alerts. Alert Correlation. Surface accurate insights for problem isolation by ingesting, understanding and organizing alerts across dynamic and distributed IT environments. Alert Escalation. Drive faster mean-time-to-acknowledgement with smart and tailored notifications based on first-responder communication preferences (email, text, voice and chat) for faster reaction times. Auto-Incident Routing. Automatically send incidents to an appropriate team for rapid incident response using on-call schedules for your global NOC teams. Auto Remediation. Speed execution for incident remediation with automation policies that reduce administrative effort.

1. Introducing OpsQ
AIOps from OpsRamp
October 2018

2. 2 OpsRamp Proprietary/Confidential
The artificial intelligence event management engine that powers:
● Inference Models
● Intelligent Alerting
● Auto Suppression
● Alert Correlation
● Auto-Remediation
● Alert Escalation + Auto-Incidenting
● Auto-Incident Routing
What is OpsRamp OpsQ?

3. 3 OpsRamp Proprietary/Confidential
AIOps: OpsRamp’s Point of View
OpsRamp defines AIOps as an approach to IT operations management that involves the application of
data science and computational techniques to optimize common and routine operational tasks.
Intelligent Alerting
Alert Correlation
Capacity Optimization
Maintenance Scheduling
Auto-Remediation & Escalation Machine
Learning
Combinatorial
Optimization
Network
Science
Operational Tasks
Solution Approaches
...
Autonomous Discovery &
Instrumentation
Automation
Root Cause Analysis

4. 4 OpsRamp Proprietary/Confidential
Alert Flow for Event Management
Ingestion Inferencing
First
Response
Escalation
● Execute RBA
● Suppress
● Auto Remedy
● Notify
● Auto-Incident
● Correlate● Normalize
Alert
Generation
● Native
● 3rd Party
Time

5. 5 OpsRamp Proprietary/Confidential
Alert Correlation: Topology
ID Subject Device Status Related Alerts
12789 Interface if_1 down Switch 1 Critical --
34578 Device unreachable Switch 2 Critical --
78657 Host down Server Critical --
... ... ... ... --
Alerts
ID Subject Device Status Correlated Alerts
12789 Interface if_1 down Switch 1 Critical 10
Sever
VM1 VM2
Switch 2
Switch 1 Inference
root cause
cause
cause
September 2018

6. 6 OpsRamp Proprietary/Confidential
Alert Correlation: Cluster, Text Similarity
ID Subject Resource
12789 Microservice-A down Microservice-A
34578 Microservice-B down Microservice-B
78657 Microservice-C down Microservice-C
78657 Microservice-D down Microservice-D
Alerts
ID Subject Resource Correlated Alerts
78657 Microservice-D down Microservice-D 3
Inferences
Microservice-D
Microservice-C
Microservice-A Microservice-B
September 2018

7. 7 OpsRamp Proprietary/Confidential
Alert Correlation: Statistic, Co-occurrence Pattern
October 2018
Due to a faulty network configuration, multiple servers raise snmp timeout alerts.
Config Changes
Time Alert Resource State Notes
10:00 AM A1 Server A Critical
No response from SNMP Agent due to a network
configuration change
10:01 AM A2 Server B Critical
No response from SNMP Agent due to a network
configuration change
10:02 AM A3 Server C Critical
No response from SNMP Agent due to a network
configuration change
Server A Server B Server C
3 Alerts generated
User wants to see: 1 Alert (“some common issue going on”)

8. 8 OpsRamp Proprietary/Confidential
Dynamic Threshold: Forecast and Change Detection
Alert on forecasted time to
breach Alert on sudden change in behavior
sudden
change
October 2018

9. 9 OpsRamp Proprietary/Confidential
● Power your alerts with Inference
Models
● Integrate OpsRamp ITOM with
ITSM Incidents
● Control the Chaos with a unified
platform
Getting Started with OpsQ
Learn more at
OpsRamp.com/whatsnew

10. OpsRamp Proprietary/Confidential10
The Impact of OpsQ
“At some clients, for certain types of alerts, we’ve seen
alert volumes reduce by over 90% due to effective
correlation by OpsQ, improving our ability to provide
first-to-know outcome-driven services to them.”
OpsRamp.com/service-centric-AIOps

11. 11
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