Read the OpenWorks janitorial franchise newsletter from May 2013. For more news archives, please visit http://openworksfranchise.com/franchise-opportunities/resources/newsletter-archives/

1. In This
Issue
Ensure Your
Biggest Assest
Smile!
‘Newest’
Unbelievable
Chemical Hard
Surface Cleaner
Franchisee
Business Meeting
Schedules
Training Calendar
Franchise Referral
Program
T H E F R A N C H I S E E S ’ N E W S L E T T E R F R O M O P E N W O R K S ®
M AY 2 0 1 3
T
he people that make up your crew are by far your most important asset. The human beings on your crew provide
95 percent of the service delivery and it is critical that you mitigate the risk of injury to ensure that your assets don’t
turn into liabilities. When running a business with this in mind,there are five angles upon which you should focus your
time and your money.There are specific measures for each one and failing in any of these areas will put your people and your
business at risk.
peningDoors
Leadership.
It is demonstrated through actions from the top so
that all crew leaders and staff know that safety is a serious
matter.Find opportunities to visit your customer locations
and engage with both your staff and your client. Listen to
their safety concerns and do whatever is necessary to lessen
the risks presented. If everything sounds as though it is fine,
that is when you need to start asking questions.
Safety processes.
Safety requires clear accountabilities at all levels and
effective measurement systems. Safety plans should be in
place for unforeseen circumstances, such as inclement
weather,when risk levels can increase significantly.Your role
as the leader of a business is to ensure that the controls are
in place and as many of them are working as effectively
as possible.
Let’s remember that safety is something that can never
be fixed completely and is never something that we can
walk away from thinking that the job is done.But it is critical
to ensure that we actually deliver on the commitments we
have made,and when we say we are going to fix something,
it gets fixed.Our credibility is at stake.Collaborate with your
customers on site, ensuring compliance with regulations
and your own internal safety procedures.
Communication and training.
To ensure that your entire crew understands haz-
ardous situations and the risks they create,it is critical they
receive proper training and know how to react if they occur.
Using work equipment in the right way, wearing personal
protective equipment,and maintaining a safe place of work
are things that need permanent attention and reminders.
Regular and relevant safety training and communication to
all employees must be a key part of your business plan.
Look to your local health agency or OSHA for resources and
training sessions.
continued on page 4
EnsureYour BiggestAssets Don’tTurn IntoYour Biggest Liability
Leadership
Reporting
Sustainability
Communication
& Training
Safety
Processes

2. CUSTOMER SERVICE CORNER“Safety is a cheap
and effective
insurance policy."
AUTHOR UNKNOWN
“Prepare and prevent, don't
repair and repent."
AUTHOR UNKNOWN
“Working safely may get
old, but so do those
who practice it."
AUTHOR UNKNOWN
“Prepare and prevent, don't
repair and repent."
AUTHOR UNKNOWN
“Tomorrow - your reward
for working safely
today."
ATTRIBUTED TO ROBERT PELTON
“Safety First" is
"Safety Always."
CHARLES M. HAYES
“Out of this nettle,
danger, we pluck this
flower, safety."
WILLIAM SHAKESPEARE
Sure it seems like a
simple tip, but this is
one of the greatest
ways to make a customer
feel appreciated and/or
change their state of being.
The smile has a way of
brightening a situation or
making an unpleasant
atmosphere a little more
tolerable.
Try This: When
you, or your crew,
first enter your
customer’s location,
greet them with a warm
smile. How do they react?
If the customer seems a little
dry or cold, what happens
when you smile at them?
Trust me, even if you don’t
see it, there’s amazing
power in a simple smile.
And not only does it make
the customer feel better…it
enhances your outer
appearance too.
Smile!
S

3. source:WAXIE
BETTER BUSINESS PRACTICE
According to our WAXIE Representative, Dan Good,“The product truly
lives up to its name. I thought it was pretty“gimmicky”to call it unbelievable,
but at this point I don’t know what else you would call it. This bio-active tech-
nology is becoming a bit of a game changer in the janitorial industry. One of
the best places we have found to use Unbelievable has been in kitchen and
bathrooms. The product has been engineered to“eat”organic material. So it
does not just clean grout and tile, but as long as it stays damp it penetrates
the grout and continues to eat away the caked in material. It also reproduces,
so its effectiveness remains strong; as long as it has a food source. Over time
the grout simply looks amazing (2 whole cleanings). The fun part is that once
you have mopped and scrubbed with it,you send it all down the drain. It then
has the same effect on all the nasty garbage that clogs commercial drains.
Odors are gone almost instantly and over time will help maintain drain line
flow. Pretty cool stuff.”
To order this or one of WAXIE’s other bio-active products please contact
them directly at 800-995-4466. Your Regional Operations Team can also be a
great resource when trying to find out which chemicals work best for your
customers’specific needs.
Microbes are one of the earliest life forms on earth and
they are highly diverse.They include bacteria,fungi,algae,plankton,etc.
WAXIE has developed a family of bioactive products that use naturally
occurring microorganisms,which are non pathogenic and not harmful
to plants, animals or humans. They break down manure, fats, oils &
grease (FOG), urine, petroleum hydrocarbons and many other organic
compounds into the base molecular components of carbon dioxide
and water by way of the Krebs Cycle.
The Krebs Cycle is an aerobic metabolic process present in every
aerobic organism and utilizes oxygen to create chemical reactions at a
molecular level.The specific bacterial species used in WAXIE’s bioactive
products can be used in sinks,floors,drains,lift stations,compost,inter-
ceptors or grease traps where organic materials cause problematic or
underperforming conditions.Oxygen in the presence of bacteria utiliz-
ing the Krebs Cycle significantly reduces or eliminates unwanted organ-
ic materials in water drainage systems and grease traps,thereby improv-
ing system performance and decreasing physical maintenance costs.In
addition,when considering a total lifecycle assessment analysis,the pos-
itive impacts of aerobic bacterial treatment in drains and grease traps
significantly outweigh those of alternative options, such as caustic
chemical treatment or mechanical removal of grease for disposal.
A number of our franchisees have been test driving one of these
new products and highly recommend it:
WAXIE Unbelievable Hard Surface Cleaner
Municipal/Industrial Strength Hard Surface Cleaner and Degreas-
er with Advanced Surfactant System WAXIE Unbelievable Hard Surface
Cleaner is an all-natural and powerful cleaner & deodorizer designed
for every day use or for use on the toughest jobs. Contains‘fermenta-
tion enzymes’and seven microbial species chosen for their high pro-
duction enzymes useful in hard surface cleaning.Fragrance free.
Waxie Unbelievable
Hard Surface Cleaner
Dilution:1:32 to 1:64.
Recommended for use in:
• Commercial kitchens
• Hard surface cleaning
• Grout cleaning
• Urine saturated concrete
odor removal
• Edible grease embedded
surfaces
• And more!
Waxie Unbelievable
Hard Surface
Cleaner
is available in
5 gallon and
1 gallon sizes
THE KREBS CYCLE
"Newest" Unbelievable Chemical

4. Franchise
Referral Program
— Regional Contacts —
Arizona
Don Speck
DonS@OpenWorksWeb.com
602.772.3027
California
Bob Hurd
Bob.Hurd@OpenWorksWeb.com
562.428.9210,x402
Illinois
Ryan Dosenberry
Ryan.Dosenberry@OpenWorksWeb.com
847-993-9826
Texas
Don Speck
DonS@OpenWorksWeb.com
602.772.3027
Washington
Tony Orso
TonyO@OpenWorksWeb.com
425-827-0550,ext.305
Please forward your comments,
newsletter contributions,
or suggestions to:
Opening Doors Newsletter
4742 North 24th Street
Suite 450
Phoenix,AZ 85016
fax:602.772.3028
E-mail the editor:
info@openworksweb.com
www.openworksfranchise.com
ARIZONA
Meetings will be held on select Fridays:
12:30pm – 3:00pm. Space is limited, RSVP
to your regional office to reserve a seat!
Meeting topics are subject to change.
Friday, June 14th
Communication
CALIFORNIA
Meetings will be held on select Fridays:
12:30pm – 3:00pm. Space is limited, RSVP
to your regional office to reserve a seat!
Meeting topics are subject to change.
Friday, June 21st
Cleaning for Health – Green Cleaning
ILLINOIS
Meetings will be held on select Fridays:
12:30pm – 3:00pm. Space is limited, RSVP
to your regional office to reserve a seat!
Meeting topics are subject to change.
Wednesday, June 12th
New Technology / Equipment advancements
TEXAS
Meetings will be held on select Fridays:
11:00pm – 1:00pm. Space is limited, RSVP
to your regional office to reserve a seat!
Meeting topics are subject to change.
Saturday, June 8th
Up Selling to your Clients:Additional Services
and Tag Jobs
WASHINGTON
Meetings will be held on select Fridays:
1:00pm – 3:00pm. Space is limited, RSVP
to your regional office to reserve a seat!
Meeting topics are subject to change.
Friday, June 7th
Floor Work
2013 Franchisee
Business Meeting Schedules
FirstWorksTM Training
Graduates
Congratulations to the following graduates
who successfully completed the intense 10-day
FirstWorks training program.
Arizona
Maria Sahagun
Jonatan Sandoval
California
Laura Burciaga
Wassi Merhzai
Texas
Felina Smith & Marlow Ogden
Belkis Brene & Ramiro Perez
Washington
Aseel Ata
Tony Disadila
Sustainability.
There is no sustainable business without a focus on the long-term
well-being of its people.To be a responsible leader,one needs to incor-
porate sustainable business operations.Sustainable management can
be used to improve employee productivity,the environment,business
atmosphere, and personal lives using technology, work-life balance
measures,and community engagement,among other things.
Reporting.
We need to throw some light on accident reporting.Even if accidents
are most often caused by human error,reporting them is hugely beneficial
for the learning curve.A series of incidents in the same area or task may
flag weak safety processes or a need to redesign your safety training pro-
gram. Encourage your crew leaders to always report accidents,no matter
how minor they may feel they are.
For more information on how to create a comprehensive safety training program for your business please
refer to the safety section in your Franchise Owner’s Manual or reach out to your Regional Operations Team.
The program is very simple – just call
the Regional Director in your region
and give him/her your name and the
name and phone number of the
person whom you are referring.If the
referral decides to purchase an
OpenWorks franchise,then you make…
First Referral = $ 750.00
Second Referral = $1,000.00
Third Referral = $1,250.00
----------------------------------------------
* referrals that result in a sale *
Protect Your Most Important Assets continued from page 1
Source: European Cleaning Journal