What makes a difference between a normal seller and a top rated seller? To achieve more sales, a top seller finds ways in each and every corner to improve his business. Successful selling not only relies on writing effective listing description for your products but you need to constantly check your Amazon selling metrics to ensure that you are good at managing your sales. So how would you like to improve your selling? You need to constantly look into the ways to manage your performance metrics in Amazon. Here are the 6 factors that determines your performance metrics in amazon :

1. 6 Factors That Determines
Your Performance Metrics
In Amazon- By OBVA
Virtual Assistants
www.obvainc.com

2. Objectives of this Presentation
Introduction
1. Customer Metrics
2. On-Time Delivery Score
3. Managing orders
4. Including basic shipping information to buyers
5. Customer service
6. Feedback
Conclusion

3. Objectives of this Presentation
Who are we?
What we believe?
What we do?
How we work?
What we can do for your store?
Working Model
Thank you!

4. Introduction
What makes a difference between a normal seller and a
top rated seller?
A top seller finds ways in each and every corner to improve
his business. Successful selling not only relies on
writing effective listing description for your products .
You need to constantly check your
Amazon selling metrics to ensure that you
are good at managing your sales.
Here are the 6 Factors That Determines
Your Performance Metrics In Amazon :

5. 1. Customer Metrics
->> Amazon is improving its selling metrics to meet the expectation of
its customers. As a store owner you need to check your seller
performance metrics regularly.
->> Tamebay blog posted about
Amazon introduce 24/7 communication metric requirements in
which it says “Sellers who respond to 90% or more of their
messages within 24 hours have nearly 24% less negative feedback
than sellers who take longer to respond.”
->> Therefore, reply to your customer’s queries as immediately as
possible. You can hire customer service professionals who are good
at managing customer service for your store.

6. 2. On-Time Delivery Score
->> Amazon has included on time delivery score, a new feature to
achieve better customer satisfaction.
->> Make sure that you ship your orders within 24-48 hours of
purchase and confirm the order dispatch status in the manager
order section to avoid negative scores on your selling metrics.
->> Therefore confirm dispatch by including ship date, shipping
suppliers (Royal Mail, USPS, UPS, Fedex) and the tracking
numbers. Now you can easily check your on-time delivery score in
the performance metric section and sell stuff on Amazon.

7. 3. Managing orders
->> In Amazon and eBay about 2% of
negative Feedback for Amazon Online Store arise due to stock
inventory issues.
->> Make sure you check your order section regularly and when you
go out for stock for some products, immediately check those listings
in your Amazon store and change the listing status accordingly.
->>If in case the buyer orders the products that you go out of stock for
some reason, immediately contact your buyer explaining the
situation, with an offer for replacing other new product or full
refund. This simple effort can certainly help you avoid negative
feedback

8. 4. Including basic shipping information to
buyers
->> Always try to include all basic shipping information when you
ship items to your customers.
->> According to Amazon seller support “Including tracking
information for your shipments can help buyers verify the status of
their packages and anticipate the delivery of their items”.
->> When you communicate your buyers with basic information, it will
assure about your store services that certainly avoids claims and
feedback.

9. 5. Customer service
->> When customer receive no reply for a stipulated time frame, they
can tend to leave feedback. So be prompt in replying to your
customer’s queries.
->> If you need additional information to get back to them, ask them
for some time to get back to them with the information.
->> Do customer service twice a day for your store . This will greatly
improve your selling metrics.
->> If you do not have time to do it twice daily, hire
Amazon Virtual Assistants to manage your store customer service,
feedback and disputes.

10. 6. Feedback
->> Feedback also measures your store performance. Failing to resolve
your buyers problems affects your store ratings negatively.
->>Try to avoid
7 Customer Service Mistakes That Can Get You Negative/Neutral Feedba
.
->> Contact your buyers with immediate and suitable solutions to
solve their issues and concerns. It is always good to hire virtual
assistants for your business to follow
4 Rules To Manage Positive Feedback Ratings For Clients.

11. Conclusion
As a store owner, you might be busy in other revenue generating
tasks for your business.
However, to increase your selling and to manage a good score, you
need to hire assistants who can well take care of your business on
your behalf.
We at OBVA take care of complete store outsourcing services for
Amazon/eBay clients. Our customer service experts will keep your
customers happy by quickly sending professional replies to their
queries. Hire us today to lead a worry free life 

12. What we do?
Reliable and quality services at an affordable budget,
for your
• Amazon Online Stores
• EBay Online Stores
 Services can be full time, part time and project based
 Choose the type of services
 Pay only for what you have used

13. eBay Store VA Services
We offer complete eBay Store Virtual Assistant Support so that
you can delegate and relax. Our services include –
 Internet Research – Product, Price, and Competitors
 Writing & promoting your listings
 Order and inventory management
 Customer Service, Invoice, Feedback and Claim
 Documentation and reporting
 Blogging and Social Media
 Any other tasks that your online store might need done!

14. What we believe in?
 Complete eBay store outsourcing
 Reduce your operation costs &worries
 High quality service with efficiency
 Strict TAT followed
 Adding value to our clients’ business
 Flexible Service
 Integrity
We don’t work for your competitor stores in same product

15. Our Client
 Training
 Updates
 Reporting Outsourcing manager
 Feedback
Internet Research
Expert, Social Media
Expert, Admin Tasks,
Blogger, Customer
Service, Online Store
Manager

16. How we work?
 Single service or bundle of services for cost savings
 One point of contact
 Flexible reporting structure
 Always contactable
 Back up Virtual Assistant at no
 Feedback based approach extra cost
 You Only Pay for what you
 Regular reporting use

17. Working Model
Retainer Packages
Project based outsourcing
 10hrs/week
 20hrs/week
 Starting from 10 hr
 40 hrs/week
projects
 Or more
 You only pay for what you use
 We roll over un-used hours for a
month
Try us today! We are risk free..

18. Lets get started!
Step 1- Email us
shilpi@obvainc.com
Step 2 – Our Outsourcing Manager
contacts you. We understand what
you need.
Step 3 – We start work!

19. Thank you
Contact us today to let us know how we can help!
Email- contact@obvainc.com