1. Direct Insite
An Integrated B2B/B2C eCommerce Service
Electronic Invoice Management and ePayment for
Accounts Payable & Accounts Receivable Automation
Direct Insite Corporation 1
Copyright 2009
Confidential & Proprietary

2. Direct Insite Corp.
Direct Insite http://www.directinsite.com
Established  August 1987
Company Locations  Bohemia, NY
 Boca Raton, FL
 Denver, CO
 Santa Clara, CA
Number of Associates  45
Primary Customer Set  Global 1000/Fortune 500
Global Experience  65 countries, 17 languages, 35 currencies
Certifications  ISO Certified 9001:2000
 Payment Card Industry Data Security (PCI) Compliant
 SAS 70 Compliant Data Centers
Primary Offerings:  eInvoices Online for Accounts Payables
 eInvoices Online for Accounts Receivables
 Business Metrics & Reporting
Direct Insite Corporation 2
Copyright 2009
Confidential & Proprietary

3. Direct Insite eInvoice Management Modules
Direct Insite eInvoicing for eInvoicing for
Product Modules Accounts Accounts
Receivable Payable
eInvoice Reconciliation &
Electronic Invoice
Processing
Distribution
Dispute Management
Workflow Management
ePayment
B2B & B2C ePayment Portal
Self-Service Web Portal
Business Metrics & Reporting
Direct Insite Corporation 3
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Confidential & Proprietary

4. Direct Insite Service Offerings
AP Automation Service Offerings AR Automation
Service Level 3 Automate Customer
Automate Supplier
Invoice Preparation,
Invoice Compliance Invoice Validation Compliance &
& Validation & Compliance Workflow Distribution
Automate Supplier Service Level 2 Reduce Dispute
Value & Function
Value & Function
eInvoice Submission
eInvoice Submission, Processing Costs
Dispute
Dispute Management with Self-Service
Processing &
Dispute Management
Notification & ePayment
Reduce Inbound Service Level 1 Reduce Inbound
Supplier Inquiries Self Service Portal Customer Inquiries
Eliminate Manual
Electronic Document Eliminate Paper
Supplier Paper
Publishing Invoices
Invoice Handling
Direct Insite Corporation 4
Copyright 2009
Confidential & Proprietary

5. Direct Insite Accounts Payable Automation
Accounts Payable Automation Modules
Electronic Supplier Workflow ePayment Supplier Spend
Invoice Inquiry Management Self-Service Management
Processing Management Portal Reporting
• Electronic Invoice • Supplier self • Buyer AP invoice • Payer (business or • Supplier self- • Web-based
Receipt (web form service invoice review, approval consumer) web- service profile supplier self-
entry, PO flip, inquiry and payment based ePayment management reporting
spreadsheet management workflow via ACH or credit (payment (invoice/payment
upload, EDI, XML, card remittance info, status reports,
flat file) • Buyer specified • Role-based contact info, email spend
inquiry reason workflow • User-configurable address) management
• PO Match codes configurations payment rules reports)
include invoice (scheduled • Supplier user
• Line item detail • Inquiry amount thresholds payments, registration & • Financial
drill down notifications and and product type recurring password Management
routing to Buyer workflow routing payments) management reports (spend
• Spreadsheet Accounts Payable analysis)
Download • Configurable • Web-based • Visibility to invoice
• Inquiry history workflow payment history & payment status • Dynamic Discount
• Invoice status view notifications displays invoice updates Analysis
Attachments and payment status
to suppliers • Online help • Cost of Capital
• PO/Non-PO rules Analysis
validation • Partial/short • Alternate
payment ‘reason languages • Spend
required’ business (17 languages) Management
rules
Direct Insite Corporation 5
Copyright 2009
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6. Direct Insite Accounts Receivable Automation
Accounts Receivable Automation Modules
Electronic Dispute Workflow ePayment Customer Business
Invoice Management Management Self-Service Metrics
Processing Portal & Reporting
• Electronic Invoice • Customer • Configurable payer • Customer (business • Customer • Web-based
Presentment (Web, initiated invoice invoice review and or consumer) web registration & user customer self-
Fax, PDF Email line item disputes approval workflow ePayment via ACH password reporting (e.g.,
Attachment, EDI, or credit card management usage reports,
XML, Print) • Supplier specific • Workflow business summary or detail
dispute reason rules are • Configurable • Invoice reprint billing item
• Invoice codes configurable merchant payment download via PDF reports)
Consolidation business rules or Spreadsheet
• Dispute • Configurable
• Invoice Line Item Management workflow • Partial payment • FAQ support &
detail drill-down Workflow: notifications & ‘reason required’ online help
Dispute routing to escalation business business rules
• ‘Invoice Ready’ internal resolution rules • Notifications
Notifications teams • User configurable
• Invoice preparation recurring or • Seamless user
• Attach supportive • Web-based review/release scheduled payment experience via
documents to the dispute status workflow rules single sign-on from
Invoice (PO, history views centralized portal
Contract, etc.) • PCI Compliant
• Integration with
• Invoice Matching & credit &
Contract collections tools
Compliance
Validations
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Copyright 2009
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7. Direct Insite Invoice-to-Pay Continuum
Accounts Payable Automation & Supplier Self Service Accounts Receivable Automation & Customer Self Service
E-Invoice E-Invoice Business
Submission Delivery and
Suppliers/ Consumer
Billers Web, Email Customers/
Web Form
Electronic Fax Payers
Entry Electronic
Electronic Invoice Delivery
Enterprise Invoice Enterprise
Invoice Distribution
Trading Recharge Trading
Validation Accounts Accounts &
Network Allocation Network
(EDI, XML) & Supplier Payable Receivable Customer (EDI, XML)
to internal
Self Service (ERP) (ERP) Self Service
Cost
Spreadsheet Portal Payment
Centers
Upload, Portal Print
Print Scan
ePay (ACH or
ePay (ACH or Credit Card) Credit Card)
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8. Direct Insite
Accounts Receivable Automation
Direct Insite Corporation 8
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9. Direct Insite eInvoice/ePayment Service
Business & Consumer Customers/Payers
Customer Electronic Invoice
Presentment & Payment
Electronic Invoice Processing
Rapid Integration: 90-120 days Customer Self-Service Web Portal
Direct Insite Corporation 9
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10. Direct Insite Invoice-to-Cash Automation
Electronic Invoicing
• Consolidated electronic invoicing – accelerates cash collection cycles
• Accurate & timely billing – improves billing quality
• eInvoices available in Customer Self Service Portal – eliminates invoice &
attachment reprints
Invoice Inquiry/Dispute Processing
• Allow customers ability to dispute invoices online
• Real-time dispute visibility to Credit/Collections
• Real-time dispute resolution communication to customer
• ‘Time-to-Resolution’ metrics reporting
• Allow payment of non-disputed invoice amount
ePayment (ACH/Credit Card)
• Accept online credit card and ACH payments
• Visibility into scheduled payments (cash flow planning)
• Ability for customer to setup recurring payments
Customer Self Service Web Portal
• Increased customer satisfaction –
empower your customer by providing interactive invoice data & self service payment
Direct Insite Corporation 10
Copyright 2009
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11. Common Accounts Receivable
Direct Insite
Business Challenges
 Accounts Receivable „Cash Cycle‟ Challenges
 High ‘Days Sales Outstanding’ (DSO)
 High Customer Service Call Volumes
 Poor Customer Satisfaction Ratings
 High Volume of Short-Pay Invoices with Cash Allocation Issues
 High Credit & Collections Invoice Reprint Requests
 High Credit & Collections ‘Aging Buckets’
 Multiple Lines of Business Sending Non-Consolidated Invoices
 Inefficient ‘Paper-Based’ Invoice Distribution
 Inefficient Internal Customer Dispute Resolution Processes
 High Costs to Produce ‘Paper-Based’ Customer Reports
 Highly Manual Invoice Preparation Process
Direct Insite Corporation 11
Copyright 2009
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12. Direct Insite Accounts Receivable Benefits
Reduce paper billing and Reduce IT support costs Reduce costs across
payments costs 60-90% 40-80% business processes
• Reduce paper & postage costs • Eliminate IT-supported • Manual Billing
• Eliminate invoice reprints customer requests for • Reconciliation Payment
• Eliminate rebilling reports, data downloads, and • Deduction resolution
custom statements
• Reduce payment processing • Enable shared services for • Cash application
costs 30-75% billing, AR • Customer service
• Increase remittance accuracy • Eliminate need for • Invoice design/maintenance
consolidated billing initiatives
Streamline invoice-to-pay Improve financial efficiency Increase overall revenue
processes 10-45% and profitability
• Streamline reconciliation 20- • Reduce DSO 5-10% • Handle more new business
60% • Improve cash flow without adding headcount
• Eliminate cash app exceptions • Improve overall financial • Improve customer service &
• Reduce manual intervention metrics customer satisfaction
• Reduce dispute resolution time • Deliver consolidated business
20-80% lines without consolidating
• Reduce bill delivery time 10- back office ERP
60%
Direct Insite Corporation 12
Copyright 2009
Confidential & Proprietary

13. Direct Insite Why CFO’s Leverage eInvoicing?
“What were the most important business benefits and business
justifications for your eInvoicing & Revenue Assurance program?”
Faster Cash Flow 80%
More Efficient Payment & Remittance Processing 73%
Improving customers bill review and payment 67%
processes
Staying ahead of competitors 53%
Reducing costs 47%
Providing new channels for customer 47%
communication
Earning more revenue though cross-sales 27%
Direct Insite Corporation 13
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14. Direct Insite Accounts Receivable Business Challenges
Merchant/Biller/Supplier
Billing Systems
Business &
Billing Non-Consolidated Consumer
Customers
Invoices
Billing
Billing
Customer Service Inquiries,
Disputes
Reports
Reconciliation,
Billing & Finance Payments
IT Support
Account
Account
Management Management
Direct Insite Corporation 14
Copyright 2009
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15. Direct Insite AR Automation & Customer Self Service
Merchant/Biller/Supplier
Billing Systems Consolidated
eInvoice
Direct Insite Distribution
Rated Invoices Electronic Invoice
Rated Invoices Presentment &
Rated Invoices
Payment Customers
(Business &
Consumers)
• Online billing
Billing Billing Other • Consolidated invoicing
Billing • Online reconciliation
• Real-time disputes
• Online payments
• Online account mgmt
• Online reporting
• Online Account Mgmt
• Consolidated Cash Posting
• Efficient Dispute Workflow Routing Customer Service
Business Value
• Single Consolidated Invoice
• Increased Customer Satisfaction
• Reduced Manual Billing Tasks Billing & Finance Account
• Reduced Billing FTEs Management
• Do ‘not’ have to consolidate manually or in back office ERPs
Direct Insite Corporation 15
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16. Direct Insite PCI Compliance ePayment Portal
• Protect Cardholder Information & Identity
• Prevent ePayment Fraud
• Customer & Carlson Peace-of-Mind
• Audited by Mastercard & Visa Payment Networks
• Audited Process of Security Procedures
Direct Insite Corporation 16
Copyright 2008
Confidential & Proprietary

17. Direct Insite PCI Compliance ePayment Portal Requirements
Direct Insite Corporation 17
Copyright 2008
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18. Accounts Receivable Automation
Direct Insite
Payback Period (4 Months)
Direct Insite Corporation 18
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19. Direct Insite
Accounts Payable Automation
Direct Insite Corporation 19
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20. Direct Insite Direct Insite/Mattel Context
Supplier Supplier Supplier Supplier Supplier Supplier Supplier
Web Form Order Spreadsheet Paper Fax eMail EDI, XML
Entry Flip Upload Invoice Submission Submission Direct
Scanning Integration
•Electronic Invoice Processing
•Supplier Enablement & On-boarding Services
•Supplier Self Service Portal – Status Lookup
•Supplier Self Service Inquiries
Transmission of electronic invoices and
attachments to a business Accounts Payable
Direct Insite Corporation 20
Copyright 2009
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21. Direct Insite Accounts Payable Process Context
Self Service Inquiries
HTTP Web Form Entry
PO Flip
Supplier Spreadsheet Upload
Validation Data &
Inv Status Updates
EDI, XML Invoices & & ePayments
Attachments
• Invoice Receipt Validated &
Supplier Approved
• Paper Scanning/OCR Invoices
EDI, XML
• Web Portal, PO Flip, Spreadsheet
Upload, EDI, ERP Direct
Integration
Supplier • Invoice Validation
• Invoice Approval Workflow
• Dispute/Inquiry Management
• ePayment
• Supplier Self Service Portal
• Online Reporting
• Supplier Onboarding/Enablement
• Image Archive
Direct Insite Corporation 21
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22. Direct Insite Paperless Accounts Payable Solution Overview
Suppliers/Vendors
Type 1 Type 2 Type 3
Small and Medium Medium to Large Remaining Paper
Vendors Vendors Conversions
Direct Insite eInvoicing Direct Insite Paper
& AP Invoice/Payment Electronic Invoice File Scanning &
Web Inquiry Portal (Direct ERP, flat-file) Data Capture
paper
 Web Form  EDI
Entry
 XML Invoice Data
 PO Flip Capture &
 Direct Scanning/OCR
 Spreadsheet Integration Images
Upload
Online Document
Center Portal
Purchase Orders Procurement
ERP
Direct Insite
AP Automation, Invoice Validation Inv & Pmt Status
& Vendor Master &
Periodic Updates Accounts Payable
Supplier Service Portal ERP
Centralized
Validated
Invoices
Direct Insite Corporation 22
Copyright 2009
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23. Direct Insite AP Challenges & Benefits
• AP Business Challenges
 Defective Invoices
 Lost Discounts
 Excessive Paper Storage Costs
 Excessive AP Overhead (AP ‘rework/reprocessing’ staff)
 Excessive Call Center Staff
 No Method of Automatically Reconciling Invoiced Services
• Direct Insite/First Data AP Benefits
 Eliminate most paper invoices and cut invoice defect rate
 Triggered auto-payment to vendors when goods are
satisfactorily received & reconciled to P.O.
 Enable automatic Order matching
 Eliminate invoice disputes at point of supplier entry
 Capture early-payment discounts
 Re-focus AP resources on higher value tasks
Direct Insite Corporation 23
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24. Direct Insite AP Industry Averages
Direct Insite Corporation 24
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25. Direct Insite AP Benefits
Benefits realized by AP reconciliation and payables
automation – Aberdeen Analysis
Direct Insite Corporation 25
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26. Direct Insite Supplier Inquiries: The Industry Situation
 Approximately 80% of supplier service calls involve basic
invoice and payment status questions. Siemens received
20,000 inquiries per month.
 ~11-20% of staff in A/P centers are help desk/call center
focused
 Call center staff is the 2nd largest use of AP personnel
 The average burdened salary for a call center staff person
is $40,000
 Top Fortune 500 Companies Recognize the Value –
Several Have Added Web-Based Inquiry Vendor Self-
Service Functionality
 6 months after deploying Direct Insite’s Supplier Self
Service Web Portal, supplier inquiries and related costs
were reduced by 50%.
Direct Insite Corporation 26
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AA Confidential & Proprietary

27. Direct Insite
Supplier Electronic Invoice Enablement &
On-boarding Services
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28. Direct Insite Supplier Enrollment Best Practices
• Supplier Segmentation &
Supplier Master Analysis
• Targeted Supplier Campaigns
• Supplier Performance
Measurement
• Executive Buy-in and
Procurement Participation
• Educational Webinars, Quickstart
Guide, User’s Guide, Online Help
and FAQs
Direct Insite Corporation 28
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29. Direct Insite Supplier Trading Community
• 60,000 suppliers and growing, consisting of small,
medium and large enterprise suppliers
• Targeted Supplier Electronic Invoicing Campaigns
• High Volume Invoicing Suppliers
• Dedicated Supplier Electronic Invoice Adoption &
On-Boarding Department
• Supplier On-Boarding Measurement & Reporting
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30. Direct Insite Supplier Segmentation Analysis
• Suppliers segmented by annual invoice volume
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31. Direct Insite Targeted Supplier Campaigns
• Campaigns defined by invoice volume
• Campaigns defined by supplier type
• Campaigns defined by invoice submission method
(web form entry, spreadsheet upload, PO flip, EDI/XML, Direct ERP integration)
Supplier Campaign Campaign Description
Campaign 1 Early-Adopter Suppliers
Campaign 2 ‘Direct Integration’ Suppliers
Campaign 3 Suppliers with 100+ annual invoices
Campaign 4 Suppliers with 50-99 annual invoices
Campaign 5 Suppliers with 35-49 annual invoices
Self-Campaigns Supplier Self-Registration; Procurement Communication
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32. Direct Insite Payback Period
Direct Insite Corporation 32
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