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Similar a Commnication for nurses (2)(20)


Commnication for nurses (2)

  2. What Verbal Communication for Nurses is NOT  Intrapersonal  An interior dialogue with oneself  Interpersonal  A dialogue between persons with equal expectations for personal gain  Social  Dialogue between peers for entertainment  Self-serving  Patient is focus-not nurse
  3. Omnipresent circular process of transmitting, coding, and sending messages Verbal and Communication Definition Non-verbal
  4. Verbal Communication  Subject to misinterpretation  e.g. What does the sentence, “You cannot put too many chocolate chips in chocolate chip cookies” mean?  Dependent on understanding of language, slang, clichés  e.g. What does the sentence, “Do you have any bread” mean?  Dependent on intent, such as sarcasm  e.g. What does the sentence, “ I love it when James walks in front of me and then slams the door in my face” mean?
  5. Words Sentences Sounds Tone Verbal Communication
  6. Non-verbal Communication  Subject to cultural interpretation  More powerful than verbal communication  Easier to understand than verbal communication
  7. Body language closed Non-verbal Communication
  8. Body language open Non-verbal Communication
  9. Personal space is culturally determined Non-verbal Communication
  10. Facial Expressions Non-verbal communication
  11. Types of Communication for Nurses  Effective  Used to obtain necessary information in the quickest possible manner  Therapeutic  Used as a means of promoting relief through verbally mediated processes  Professional  Used to transmit important information
  12. Effective Communication  Closed ended questions  What is your name?  Where does it hurt?  Yes no questions  Are you hungry?  Are you married?  Commands  Point to the area that hurts  Open your mouth
  13. Used to collect base- line information. Needed to make quick decisions Effective Communication
  14. Therapeutic Communication  Open ended questions/statements  How are you?  Tell me more  Minimal encouragements to continue  Go on  Uh huh  Active listening  Therapeutic use of silence  Open body language
  15. Used to help persons collect their thoughts, articulate their feelings, and experience relief through catharsis. Therapeutic Communication
  16. Examples of Facilitators to Communication  Using Silence  Accepting  Yes, I understand what you said  Giving Recognition  Hello Mr. H. I notice you shaved yourself this AM  Offering Self  I’ll stay with you a while  Giving Broad Openings  Tell me what you are thinking  Go on  Offering General Leads
  17. Facilitators to Communication  Restating  Client “I can’t study. My mind keeps wandering.”  Nurse “You are having trouble concentrating.”  Client “What do you  Reflecting think I should do about my medication cost.”  Nurse “How do you think this problem can be addressed?”
  18. Examples of Barriers to Communication  Giving Reassurance  “I wouldn’t worry about that if I were you.”  Better: “We will work on that together”  “I don’t want to hear about it.”  Rejecting  “I think you should take  Giving Advice your medication.  Better “What do you think would be best?”
  19. Examples of Barriers to Communication  Approving or  “That’s good. I am happy Disapproving you did that.”  “That’s bad. You shouldn’t do that.”  Agreeing or Disagreeing  “That’s right. I agree.”  “That’s wrong. I disagree.”  Making stereotyped  “Keep you chin up.” comments  Asking “Why” questions.  “Why are you crying?”
  20. Professional Communication  Shift reporting  Record keeping and documentation  Presentations and publication
  21. Nurses relating vital information about patients at the change of a hospital shift. The nurse on the left is going home. The nurse on the Shift Reporting right is starting work.
  22. A patient record Accurate, c onfidential legal document Time, descrip tion, signatur Record Keeping and e Documentation
  23. Professional communicati on is the basis for life-long learning Presentations and Publications