Have you ever responded to a message from a business – an action they’ve requested – only to reach someone who has no idea why you’re calling? As a customer, it’s frustrating. As a business it’s costly – impacting both the bottom line and customer satisfaction. Today, consumers expect their time to be valued and demand effortless, intuitive experiences. But what happens when communication silos get in the way? Explore a common pitfall that leaves travelers frustrated and discover how businesses could avoid it with a connected conversation: http://bit.ly/BizMis4