2. 78%
Turning to
A.I.
for help
80%
I&O Leaders need
NEW APPROACH
to tooling
Source: BMC Survey of 1000+
senior IT professionals, Aug/2017
Survey says…
4. “Artificial Intelligence” vs. “Machine Learning”
• AI = machine simulates human behavior and decision making
• ML = machine gets better at task or tasks with experience
without being explicitly programmed
Most analytics in IT are backed by Machine Learning,
not Artificial Intelligence
6. PROBLEM STATEMENT
1000s or 10,000s of tickets monthly
Common problems drive most incidents
Problem identification hampered by poor categorization
Manual analysis ineffective, slow and VERY costly
12. BMC Confidential – Subject to Change
JOURNEY TO REAL TIME AND AUTOMATED NOTIFICATION
Supervised
Offline Analysis
Manual
Problem
Ticket
Creation
Unsupervised
Real-time Analysis
Automated
Problem
Ticket
Creation
Model
Creation
13. BMC Confidential – Subject to Change
Automated
Analytics
FUTURE? – AUTOMATED, UNSUPERVISED, MODEL-LESS ANALYSIS
My profile does not
include my mobile
number. Can you please
add mobile number …
My team needs access
to Oracle as well as the
ability to run reports…
My #profile does not
include my mobile
number. Can you please
#add #mobile #number …
My team needs #access to
#Oracle as well as the
ability to run #reports…
SGE:infaprod reported
application collection
status: failure bmc-
pm3000026w: timeout
SGE:infaprod reported
#application collection
status: #failure bmc-
#pm3000026w: #timeout
Route
Assign
Remediate
Investigate
#failure
#failure
#failure
#failure
#failure
#failure
#failure
#failure
#access
#access
#access
#access #access
#access