1.
High Impact Volunteer Engagement:
The Moment is Now!
Jill Friedman Fixler
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2.
Affordable collaborative data
management in the cloud.
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3.
Today’s Speaker
Jill Friedman Fixler
President,
JFFixler Group Hosting:
Assisting with chat questions:
April Hunt, Nonprofit Webinars Sam Frank, Synthesis Partnership
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4.
High Impact Volunteer
Engagement: The
Moment is Now!
Nonprofit Webinar
August 3, 2011
©2011

5.
Challenging
Times
Flickr: Hopkinsii ©2011

6.
Trends and Issues
Time Collaboration Technology
Changes in the
Generational
Unemployment Staff Driven
Shift
Model
Results-
Culture Shift
focused
Flickr: Hopkinsii ©2011

7.
Emerging Trends and Issues
Social Media: The
Micro volunteering: Outcome based evaluation:
Networked Nonprofit by Fine
www.sparked.com www.innonet.org
& Kanter
Pro-bono volunteering:
DIY Volunteers Water.org
www.taprootfoundation.org
Flickr: Hopkinsii ©2011

8.
Barriers to
Change and
Collaboration
©2011

9.
The most important thing to remember is this:
To be ready at any moment to give up what
you are for what you might become.
-W. E. B. Du Bois
The tyranny of history: we have always done it this way
Lack of innovation
Staff and volunteer resistance
Lack of interest in our offer
Flickr: mr • p ©2011

10.
Everyone is
bowling alone
Flickr: nicola wilxoc ©2011

11.
Flickr: scooterroo2002
Boomers
and the
generations
that follow
©2011

12.
Millennials
Personalize
Provide career
opportunities
building Show the impact
and make them
opportunities
flexible
Use of
Be open and Like to work in
technology is
transparent groups
mandatory
©2011

13.
Volunteering is on
the rise, are we
ready?
New generations
Questions are flocking to
volunteer but do
they like what they
for the see?
Field Expectations for
volunteering are
changing, are we
embracing the
change?
Are we leading the
change we want to
see?
Flickr: bushn ©2011

14.
Assessment of Organizational
Volunteer Engagement
SCORE Score 1 if you Score 2 if you Score 3 if you
Organizational Support for Volunteers
Needs Assessment & Program Planning
©2011

15.
Accessing
Abundant
Resources
Abundance is not something
we acquire. It is something we
tune into. - Wayne Dyer
Flickr: shioshvili ©2011

16.
Changing the
Volunteer
Management
Paradigm
Volunteer Volunteer
Management Engagement
Flickr: lumaxart ©2011

17.
A New Paradigm
Management Engagement
Recruitment Cultivation and Networking
Placement Negotiation and Agreement
Supervision Support
©2011

18.
A New Paradigm
Management Engagement
Review Measurement
Recognition Acknowledgment
Retention Sustainability
©2011

19.
Foundation
Community
Capacity
building and
building
abundance
Skills based Strategic and
and impactful critical
Collaborative
Flickr: LincolnStein ©2011

20.
Innovation to Create Sustainable
Change
Celebrate the
Have no fear
experiment
Become a Look to
learning replicability and
organization sustainability
Flickr: JohnB49 ©2011

21.
Leading Change
 Accepts the need for change
 Defines and initiates change
 Leads change
 Manages complex change
 Champions change
Adapted from What Makes a Good Change Agent by Dagmar Ricklies
Flickr: joiseyshowaa
©2011

22.
Competencies of Change Agents
 Tolerance of ambiguity, ability to function in an
uncertain environment
 Communication skills
 Interpersonal skills
 Marketing , networking, and influencing skills
Adapted from What Makes a Good Change Agent by Dagmar Ricklies
Flickr: joiseyshowaa
©2011

23.
The Role of the Volunteer Leader in
Change Management
Engage Start small,
Environmental
volunteers from practice,
scan
the beginning replicate
Inspire others;
Engage Dialogue
share stories of
champions first throughout
success
Flickr: PranavFlickr: ktvyeow
Singh ©2011

24.
Objectives Roles
Communication Negotiation
Managing Up
What core competencies do we need
to be change agents and talent
managers? ©2011

25.
Internal
Consultancy
Challenge barriers
Be an innovation
champion
Embrace change
Talent management
Flickr: Vilhelm Sjostrom ©2011

26.
Vision Resources
Accountability Partnership
Planning
Creating Authentic Collaboration
Adapted from Nine Rules to Successful Collaboration by Robert Hyfler PhD ©2011

27.
Cultivator
Facilitator
Negotiator
Co-creator
Co-
producer New Staff Roles
©2011

28.
Structuring Volunteer Positions
Consultant Coach Mentor
• Provide • Share wisdom • Provide
professional and advice in support
skills and/or a content area
content
expertise
Trainer Leader
• Imparts knowledge and • Leads change and
understands adult allows staff to steward
learning other initiatives
©2011

29.
Pioneering Pilots
Transform
organizations gradually,
intentionally, and
effectively by creating
learning opportunities
Focus work on capacity
building endeavors
Flickr: dan zen ©2011

30.
The Power of Pilots
Experiment
High risk tolerance
Less threatening than wholesale change
Create momentum for change
Flickr: dan zen ©2011

31.
Definition: A collaborative group whose members align
around a shared purpose, and who take action toward
specific goals through broad participation and mutual
accountability.
The opportunity in a Community of Action is to enlist
volunteers and stakeholders as co-producers and co-
creators.
Terms of Engagement by Richard Axelrod
Creating Communities of Action
Flickr: clspeace ©2011

32.
Convening the Team
Creating a
Cultivating the community of
right volunteers action from the
start
Communicate
expectations
©2011

33.
Characteristics of Self Directed Teams
Shared Collaborative Community
Workload Governance Identity
Alignment Evaluation
©2011

34.
What will
you do
differently
now?
Flickr: Cuellar ©2011

35.
Action Planning
What Needs to be Done? By Whom? By When? Results
©2011

36.
Resources from JFFixler Group
Free – Ready-to-use
Free – InnoVate Blog
Tools & Templates www.JFFixler.com/Blog
www.JFFixler.com/Tools
Free – Innovative
Volunteer Strategies Free – Articles
www.JFFixler.com/JFFixler-Group-
E-newsletter Articles
www.JFFixler.com/Newsletter
Free Boomer Volunteer
The Boomer Volunteer Engagement Webinar
Engagement Book Series Series
www.JFFixler.com/Publications www.volunteermatch.org/nonprofits/
learningcenter
©2011

37.
The future is not some place we are going
to, but one we are creating. The paths are
not to be found, but made, and the activity
of making them, changes both the maker
and the destination. - John Schaar
Flickr: Qba from Poland ©2011

38.
Thank You!
www.JFFixler.com
www.facebook.com/JFFixler
www.JFFixler.com/blog
©2011

39.
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