1. NOLI CHRISTIAN E.
MORENO
516 Pearl St. CVS Homes 1 F. Felix Ave. Brgy Santo Domingo Cainta Rizal
Tel no. 09989818592/09216504935/2/026966392
Email Address: christianne0915@yahoo.com / noli.moreno0915@gmail.com
OBJECTIVES
A job that will provide adequate training, experience and promotional opportunities to stimulate
my professional growth and personal development.
EDUCATIONAL ATTAINMENT:
Bachelor in Electronics and Communications Engineering
Polytechnic University of the Philippines
Graduated May 2006
Skills:
- Networking (LAN, WAN, TCP/IP)
- Network and Computer Troubleshooting
- Computer Literate (Microsoft Office)
- Operating System: windows XP| Windows Vista | Windows 98 | Mc Os
- Basic SQL commands
- Basic Linux commands
- Can work Under time pressure and can adapt to given circumstances

2. - Driving (non pro)
WORK EXPERIENCE:
HUAWEI TECHNOLOGIES PHILIPPINES INC.
System Integration Engineer
Application and Software Support / Technical Support
November 27, 2013 up to present
JOB DESCRIPTION:
To ensure that applications and devices run safely, stably, and reliably for a long time, reduce the
occurrence of accidents, maximize the device performance, and reduce the maintenance cost
Duties and Responsibilities:
• Support Technical issues for the project
• Create timeline for project and prepare service engineering documents.
• Process Material Request and hardware delivery.
• Supervise hardware installation.
• Perform product demonstration to the customers.
• Service testing.
• Alarm handling.
• Develop and manage prototype build engineering bill of materials.
• Handle SSE support to develop prototype shop activities.
• Create algorithms and models using performance data to determine potential system
performance.

3. • Establish methods to determine certainty and sensitivities’ statistical level.
• Integrate with hardware equipments
• Function as technical contact main point and drive technical issues to resolve.
• Interact with chipset and device manufacturers to impact system designs.
• Upgrade and integrate new field releases into third party systems interfacing within customer
environment.
• Support product development by defining, configuring and maintaining development
environments.
• Generate Engineering Problem Reports to document fabrication, installation and functionality
issues.
• Integrate and test systems.
• Prepare test equipment and record test data
• Install, maintain and upgrade servers to support New Releases of the application.
• Support system integrations at third party labs.
• Conduct cascades to the customer for the new features and functions.
• Perform hands on installation and upgrade of software, hardware, implementation of file back-up
and system application configuration.
Digitel Mobile Philippines Inc. / Sun Cellular
Mobile Data Helpdesk Engineer
Network Operations Center / Technical Support
September 16, 2010 up to September 30, 2013
JOB DESCRIPTION:
This position is responsible for assuring the proper handling and investigation of all customer
complaints / feedback relating mobile data (GPRS / SBW) Broadband internet connections, reported
problems by ensuring that all phases of support are properly coordinated, monitored, logged, tracked and

4. resolved according to established service level standards thru various operations and direction of
activities, reviews and evaluation of work achieved.
Duties and Responsibilities:
• Manages and monitors the procedures on receiving, handling, investigating, and resolving
Mobile Data related issues and ensuring that service level standards are met
• Owns and drives the resolution of Mobile Data issues reported to the team and other support
group, including management of issues that cannot be resolved by certain level of escalation
• Applies diagnostic utilities to aid in troubleshooting
• Conducts field testing / drive testing to isolate and simulate customer experience, face to face
interaction with customer as and when needed to isolate Customer Equipment issues relating to
Mobile Data services.
• Facilitates root cause analysis and correlation of fault to existing network conditions in view of
customer satisfaction and customer experience; Analyzes report data and recommend
improvement on reported faults / repeated faults
• Works with various support team in establishing and reviewing escalation procedures for new
products and services relating to Mobile Data Services
• Communicates within team members and management on factors affecting quality and/or
service levels and recommend improvements
• Prepares, analyzes and submits operational reports as required by management
• Administers and manages the Trouble Ticketing Management and dispatch system (TMDS)
• Access software updates, drivers, knowledge bases, and frequent asked questions resources
on the internet or user group blogs to aid in problem resolution
• Provides regular reports on various tasks updates and completion; Performs tasks related to
Mobile Data services; network or business related, that may be assigned from time to time
• Performs other job related duties that may be assigned by superior from time to time
SMART BROADBAND INC.
Progress 1 Bldg. East Ave Quezon City
June 27, 2007 up to September 15, 2010

5. CSP/Technical Support Scheduler – NSA MMRG
 Processing of Escalated service reports from Ventus for counterchecking by using the following
Smart Operating System Support Tools
 Channel Portal System
 Customer Solutions Platform (CSP)
 Multi Router Traffic Graph (MRTG)
 Unified Network Monitoring System (UNMS)
 Canopy/NMS
 Scheduling of deployments for residential clients that are confirmed to have experienced
No internet connection, slow and intermittent connection, LAN problems such as router
configuration and email configuration.
Quality Assurance – NSA MMRG
 Ensures that the sub – contractors practice standard installations for both new install
and technical support residential subscribers
 Evaluates contractor performances by accessing subscribers module trough NMS and
observe if antenna parameters passed the set standards.
 Decides if a deployment is for payment or not by QA page channel portal tagging per
service order.
Network Engineer (Technical Support-Corporate Account)
 Assess, recommend and resolved contractor assessment on the problem / inquiries
trough phone support systematically and politely that experiences problems such as no
internet connection, slow/ intermittent connection, WAN/LAN problems such as router
configuration.

6.  Conducts troubleshooting LAN/WAN, TCP/IP fundamentals, IP routing/switching
 Familiarization of SBI network and troubleshooting tools such UNMS, NAGIOS, MRTG,
PUTTY and PACS
 Network Monitoring; endorse expansion for congested Base Stations, Reset Access
Points of Base Stations.
June-August 2001
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY (OJT)
Sampaloc Manila
Switching Maintenance Personnel
PERSONAL DATA
Date of Birth: 26 December 1978 Citizenship: Filipino
Civil Status: Married Religion: Roman Catholic
Height: 5’6 Weight: 130 lbs
CHARACTER REFERENCE
Mark Alvin Cruspero Wilfredo Delloso Jr
HUAWEI TECHNOLOGIES PHILIPPINES INC. HUAWEI TECHNOLOGIES PHILIPPINES INC.
System Integration Engineer Project Manager
09985699743 09088187793

7.  Conducts troubleshooting LAN/WAN, TCP/IP fundamentals, IP routing/switching
 Familiarization of SBI network and troubleshooting tools such UNMS, NAGIOS, MRTG,
PUTTY and PACS
 Network Monitoring; endorse expansion for congested Base Stations, Reset Access
Points of Base Stations.
June-August 2001
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY (OJT)
Sampaloc Manila
Switching Maintenance Personnel
PERSONAL DATA
Date of Birth: 26 December 1978 Citizenship: Filipino
Civil Status: Married Religion: Roman Catholic
Height: 5’6 Weight: 130 lbs
CHARACTER REFERENCE
Mark Alvin Cruspero Wilfredo Delloso Jr
HUAWEI TECHNOLOGIES PHILIPPINES INC. HUAWEI TECHNOLOGIES PHILIPPINES INC.
System Integration Engineer Project Manager
09985699743 09088187793