1. RESUME
Nilesh Prasad
Mobile No: +91-00-9939127173® 9818807631
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Education:
 Master's Degree ( M.Sc. Information Technology ) from Annamalai University
Professional Experience:
Progressive InfoTech Ltd, Noida (INDIA) (Sep2014 to Till date)
Professional 1 System Administrator, AON Corporation, Gurgaon (Dec 2015 to Till date)
Professional 1 System Administrator, CSC, Noida (Sep2014 to Dec2015)
 The first role with CSC to provide IT solutions to the user by Remote Desktop services and to
deliver better software services to the user on global location.
 The second Role with CSC to work on Remedy Ticket which category is software configure and
solutions which was assigned by Remedy Incident Management or software service desk full
installation and configure environment with Java ,Visual Basic , .net and other software services and
troubleshooting with client user on global locations.
Configure and installation Backup & Restore of outlook office 2013 (office 365).
 Installation and configure ,CSC VPN ,CISCO VPN and Citrix and other software services
troubleshooting with client users on global locations..
 Configure Backup, Installation of Lotus Note, and outlook and can ability to work with outlook and
Lotus Note for email services.
 Configure and Installation software to CSC skill port and CSC University for employee Training
purpose on Web which was broadcast by CSC ( International Country ) Location for senior and
Corporate users at Noida (INDIA).
Hyundai Engineering & Construction Ltd, Abu Dhabi (U.A.E) (Aug 2012 to Sep2013)
I.T Engineer, Borouge 3 Project ( U&O) of Abu Dhabi Polymers Company Ltd.
 A strong understanding of managing WindowsServer2008R2 Enterprises for Backup with the help of
Autoloader and Tape drive using backup Software: Symantec Backup Exec 2012 / HP data protector
Express 4.0_SP1 / Good Sync Backup Version 9.4.
 Configure & Scheduled data backup& restore using Backup method – Full Backup / Incremental
Backup / sync Backup in file Server.
 Full managing environment of File Server & Electronic document management System software
configure in client site users.
 Installation and configure Hyundai E&C Software: Integrated Piping Control System /Hyundai Pre-
commissioning and Commissioning Management.
 A strong understanding of Lan network Infrastructure architecture supporting a global business – to
include WAN optimization, QOS, or other technologies required to improve and maintain superior
performance.
 Ability to manage vendor or outsourced service relationship successfully.
 Support, taking full advantage of centrally provided IT services including Design, Operations and
Service Desk to meet the agreed SLAs.

2.  Analyzing monthly MIS and doing Gap Analysis, preparing report for reducing the Gap in the setup
for better service Delivery.
 Full managing Network environment & Interconnecting share drives with EDMS Server and File
Server and network printer & plotter all type of trouble shooting of Borouge 3 Project ( U&O)
Site, Abu Dhabi ( U.A.E )
3i-Infotech Consultancy Services Ltd, Noida (India) (May 2011 To June 2012)
IT Engineer, DIAL Project of ABB Ltd, Mahipal Pur, New Delhi

 Managing network and IT infrastructure Services.
 Assigning tickets to respective workgroups where applicable.
 Installation and Configuration of Lotus Notes Client Application.
 Provide access of important Database link in lotus notes to users at Project Site.
 Managing for Implementing & Maintaining Anti -Virus Updates to ensure any virus infection
 Setup for < SAP GUI_ 11.2 > and internet proxy setting, internet page setting according to software
user manual.
CMS Info System Pvt Limited: Sr. Engineer (Technical) (Aug 2010 To March2011)
Project: Implementation/Preparation of Testing Lab Setup and Support for CAT 2010 Exam.
Prometric, New Delhi (INDIA)
 Prepare the Test Lab (Proxy Server/Domain Controller/Admin Machine/Workstation)
 Troubleshooting all IT related reported issue (Window/Network/Hardware/Application).
 Act as a SPOC/escalation point for the Customer.
 Ensure Service Levels are consistently met & Ensure process adherence
 Handling All Escalated Calls and ensuring the closure of all the Incident timely.
Summary:
 Serving the Industries in the field of the Management Information System and Technology for over
5.0 Years , Role in deliver IS&T services to users on global location scale at onsite /Utility and
offsite /Offshore/Projects of the various Industries / Engineering and Construction / Oil and Energy/
in Overseas and Abroad Country..

3. Personal Information:
Name : Nilesh Prasad
Father’s Name : Sri Mankeshwar Prasad
Date Of Birth : 27/02/83
Nationality : Indian
Religion : Hindu
Sex : Male
Marital Status : Unmarried
Language Known : English & Hindi.
Height : 5’2”
Permanent Address : Vill.+Post.- Nawada,
P.S.-Barauli,
Distt.- Gopalganj (Bihar) India
Pin Code- 841405.
Mobile No-09939127173 ®
Passport Information:
Date Of Birth : : 27/02/1983
Passport No: : G 011330 5
Place Of Issue : PATNA
Date Of Issue: : 13/11/2006
Date Of Expiry : 12/11/2016
Correspondence Address : S.O.P.S, Delhi Branch, Lajpat Bhawan
: Hariram Liabrary Department
: Lajpat Nagar-4, New Delhi-110024
Nilesh3prasad@Gmail.com
Place:
Date: (Nilesh Prasad)