1. Presentation on T. Q.
M.
Total Quality
Management.
Presented By:
Miss Nikita Bajarang Amane.
1st year M. Pharmacy
Quality Assurance
RAJARAMBAPU COLLEGE OF
PHARMACY
KASEGAON

2. Content:-
1. Introduction
2. Definition
3. The General Meaning Of TQM
4. The TQM system
5. Approaches
6. Dimensions of TQM
7. The principles of TQM
8. Variables
9. Basic Concepts of TQM
10. Benefits
11. Example.
12. Conclusion
13. References

3. Introduction :
• In the global marketplace increased levels of competition have
resulted in quality becoming of increasing importance to
organizations and consequently Total Quality Management
(TQM) has become a key management issue.
• It includes the all about QUALITY should applied in
organization

4. What is TQM?
TQM is the integration of all functions and
processes within an organization in order to
achieve continuous improvement of the quality
of goods and services. The goal is customer
satisfaction.
DEFINITION:-

5. The Genral meaning of TQM
 Total - made up of the whole
 Quality - degree of excellence a product or service
provides
 Management - act, art or manner of planning,
controlling, directing,….

6. Customer
Focus
Process
Improvement
Total
Involvement
Leadership Measurement
Training Supportive structure
Communications Reward and recognition
Continuous
Improvement
Objective
Principles
Elements
The TQM System

7. MANAGEMENT OF
PROCESS
QUALITY
HUMAN RESOURCE
DEVELOPMENT AND
MANAGEMENT
STRATEGIC
QUALITY
PLANNING
INFORMATION
AND ANALYSIS
CUSTOMER
FOCUS
AND
SATISFACTION
QUALITY
AND
OPERATIONAL
RESULTS
SENIOR
EXECUTIVE
LEADERSHIP
System Approach for TQM
Driver
System

8. Dimensions of Quality
 Durability- Useful life ,include repair.
 Service- Resolution of problems, ease of repair.
 Response- Human relations with Customers.
 Aesthetics- Sensory Features.
Reputation- Past performance, Company Image.

9. The Principles of TQM
 Customer Advocacy
 Ensuring leadership (management involvement)
 The involvement of all staff in decision making
 Process approach to management
 System approach to management
 Continuous improvement in performance
 Management by facts
 Mutually advantageous relations with suppliers

10. VARIABLES
Vision
Leadership
Momentum
Resources
Teamwork
Training
Focus
Outcome

11. TQM Six Basic Concepts
⁕ Leadership
⁕ Customer Satisfaction
⁕ Employee Involvement
⁕ Continuous Process Improvement
⁕ Supplier Partnership
⁕ Performance Measures

12. Benefits:-
Improved Quality
 Employee Participation
 Team Work
 Internal & External Customer Satisfaction
 Productivity ,Communication
 Profitability & Market Share

13. Example:
TQM at a t Toyota motors
Total Quality Management (TQM) would not be what it is today
without Toyota Motors.
Renowned for its lean production system, Toyota Motors is the tenth
most important company in the world according to Fortune Global
500 and one of the only companies on the list to directly address
TQM.
Understanding the magnitude of the company’s contribution to
overall total quality management is a great feat. First of all, one must
look back at history.

14. References :-
•www.fkm.utm.my total quality management
•www.vikalpa .com
•www.rug.nl.pdf
•www.wikipidia.com
•www.slideshare.com
•www.ppt/of/admine/TQM<.research>