Greg Lappin presentation at USPTA New England Convention November 9, 2014 Chatham Bars Inn.

1. How to Advance your
Career
lappingreg@gmail.com
507-884-9049
GREG LAPPIN

2. Asking the right question
gives the best possible
answer which allows you
to go down the right path
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3. Does having a vision
matter?
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4. How Americans view their jobs

5. Why are so many people disengaged?
• Lack of understanding of WHY they do
their job
• There is no lofty purpose
• Personal values may not be consistent
with the company values

6. Alignment on Values
Values are
• The priorities that g
• N negotiable

7. Doug Eng will give you $1,440 per day!
What are your personal values?
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8. What business are you in?

9. Motivating Climate
Discussion questions:
• Can you motivate your team?
• If not, what CAN you do?
• What is the difference between
motivation and inspiration?
• How do you create a
motivating climate?

10. Concrete behaviors for creating a motivating climate
1. Articulate the Life Time Mission and Vision
2. Make sure the mission is clear
3. Explain and live values
4. Create trust
5. Provide coaching and feedback
6. Involve team members in decision making
7. Model the correct behavior
8. Allow them to grow professionally
9. Have a clear process for conflict resolution
10.Recognize, reward and celebrate success.
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11. Celebrate Successes!
• Why- High achievers appreciate praise; they are competitive
• So What
– Improved morale- celebrate a success
– Increased member loyalty & connectedness
– Increased revenues
– Decreased problems for you
– Increased fun
• Tools
– Blue jar exercise for connectedness; thank you’s, other; 3 pennies
– “Theme of the quarter”
– Reward with food, party, recognition
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12. Leadership & Management
The overall operation of a department can be separated into
two functions.
Leadership Management

13. • Both require a strategy to be
successful and can be carried
out simultaneously.
• Both are necessary for the
execution of excellence.
• When performed well, this
allows everyone and every
system to move in the same
direction.
• Sometimes intertwined.

14. Leadership
is…
achieving
results
with
p .

15. Results
Results Potential B
The goal, objectives,
potential for each
undertaking must be
established.
What stands in the
way of success, what
problems must be
solved or
opportunities can be
seized?
To get a better result a
leader must remove a
barrier or improve or
change the way they
are doing something
(a process).
Need to consider:

16. Management
Management is totally different than leadership. It is the creation of
excellence in the execution of duties, systems, programs, and
implementation of budgets.
Management is:
• Producing orderly results; promoting stability
• Development of a structure which will give organizational clarity,
efficiency, and stability
• A clear set of tasks with staff accountable to perform those tasks
• A clear budget planning process
• A deductive process of setting targets and goals
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17. Management
• Develop systems; processes
– On boarding
– Ordering balls
– Reviews
– Cleanliness
– For programs
– Have lesson plans
• Have KPI’s
If it can’t be measured; it can’t be managed
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18. How to manage
• KPI’s
– Financial and non financial measures(metrics) used to help a club
define and evaluate how successful it is in terms of making progress
toward its long term organizational goals.
– Answer the question, “What really is important?”
– Use to make changes
– Measures direction, has benchmark, a target, timeframe
– Ex. “Increase non dues revenues per member from 20-25% within the
next year.”

19. “Monitoring
increases r ”

20. Monitor
• The pro t
• A to the
standards
• Interaction with the
m

21. Bicycle Analogy
A bicycle has two wheels of equal importance but each
provides a different function
• The front wheel steers
• The back wheel provides power
Front wheel skills are leadership/ interpersonal relationship
skills. They steer or guide human interactions throughout the
job
Back wheel skills are process skills. They provide power to
accomplish tasks throughout the job
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22. Results versus Reasons
Result
When perceived
value is greater than
perceived difficulty
Reason
When perceived
difficulty is greater
than perceived value

23. Success?
A Lesson
A Director
A Professional
A Department

24. Factors for your success
Individual
•H
(net )
•H
(s )
•H w
( c )
Leader
A team that
will produce
RESULTS!
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25. A team who is aligned,
skilled, and informed will
produce the desired results.

26. Review
• There is a difference between leadership &
management- you must be good at both
• Know what business you are in
• Clarify your vision & values
• Define success
• Sacred Trust- create a motivating climate
• Understand what is the
“Ultimate Competitive Advantage?”

27. What/Who is the one
major
problem(opportunity)
that
I must solve before
all others?

28. I promise to design a plan with
priorities, actionable items, and
timelines in the next 48 hours

29. I will fill out before I arrive home
I will do
By
Measure by
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