1. 1
Jane McConnell • Advisor • Analyst • Workshop Facilitator
People and Organizations in the Digital Age
Reality Check
jane@netjmc.com @netjmc

2. 2
They heard & said…

3. Researcher - Analyst - Writer
3
Harvard Business Review
• AccorHotels
• Air Liquide
• Alcatel-Lucent
• Allianz Global Assistance
• BNP Paribas
• Cartier
• LafargeHolcim
• Nissan
• Renault
• Rexel
• SNCF
• Société Générale
• Sodexo
• Vinci
Strategy Advisor
17 years of extensive hands-on consulting
experience with intranet and digital workplace
strategy in over 60 large, global organizations.
Ten years of research: annual
surveys and reports since 2006
Tracking the trends in bringing
our own devices to work.
The company cultures that help
or hinder digital
transformation.
Paris-based
workgroup.

4. Research Demographics
4

5. 5
It’s happening slowly but surely.

6. 6
Digital maturity is not a question of age

7. 7
Capability deployment
Individuals - blogging,
commenting, posting info
directly
Enterprise - networking,
communities, team spaces…
80%
2008
Impact for people
Individual and Enterprise 65-70%
2014
2016
Data collected end 2016, published in The Organization in the Digital Age 2017

8. Can people learn and develop their skills and
knowledge in the natural flow of work?
8
53% in 2016 data
Data collected end 2016, published in The Organization in the Digital Age 2017

9. 9
Capability deployment
Individuals - blogging,
commenting, posting info
directly
Enterprise - networking,
communities, team spaces…
80%
2008
Impact for people
Very easy
or
Relatively easy
53%
Individual and Enterprise 65-70%
2014
Learning in the flow 40%
2016
2016
Data collected end 2016, published in The Organization in the Digital Age 2017

10. Can customer-facing people find the information they need,
provide rapid service, collaborate with their customers and
colleagues and in general have a smooth and efficient work
experience?
10
0% 25% 50% 75% 100%
Very easy Relatively easy Somewhat difficult Very difficult Impossible N/A
39% in 2016 data
Data collected end 2016, published in The Organization in the Digital Age 2017

11. 11
Capability deployment
Individuals - blogging,
commenting, posting info
directly
Enterprise - networking,
communities, team spaces…
80%
2008
Impact for people
Very easy
or
Relatively easy
Serving the customer 33%
39%
53%
Individual and Enterprise 65-70%
2014
Learning in the flow 40%
2016
2016
2016
Data collected end 2016, published in The Organization in the Digital Age 2017

12. Can your organization can retain the knowledge and know-
how of experts and specialists when they leave the
organization?
12
0% 25% 50% 75% 100%
Very confident Relatively confident Somewhat confident Not confident Not at all confident N/A
13% in 2016 data
Data collected end 2016, published in The Organization in the Digital Age 2017

13. 13
Capability deployment
Individuals - blogging,
commenting, posting info
directly
Enterprise - networking,
communities, team spaces…
80%
Retaining knowledge 13%
2008
Impact for people
Very easy
or
Relatively easy
Serving the customer 33%
39%
53%
Individual and Enterprise 65-70%
2014
Learning in the flow 40%
2016
2016
2016
Data collected end 2014, published in The Organization in the Digital Age 2015

14. 14
It’s happening faster at the edges.

15. 15
“As the gig economy continues to grow, many people will find themselves in a
world of work that sales and customer service people have inhabited for years.”
• Disconnected from the organization
• Incentivized by performance
• Living in the outside world
https://www.linkedin.com/pulse/going-rogue-new-normal-jane-mcconnell
Is going rogue the new normal?

16. 16
The Bring Your Own Movement Much Higher In Top Performing
Customer-Facing Workforces
• Top Segment: the 4% that responded “very easy” for customer-facing
workforce
• All: full survey base of approximately 300 companies
https://hbr.org/2016/05/tracking-the-trends-in-bringing-our-own-devices-to-work
BYOD
Bring Your Own (Mobile)
Device
Top Segment
All
Financial
Top Segment
All
Financial
Top Segment
All
Financial
25% 50% 75% 100%
Officially allowed
Not officially allowed but tolerated
BYOPC
Bring Your Own
Computer
BYOPA
Bring Your Own
Application/ Public
Cloud Services
Data collected end 2014, published in The Organization in the Digital Age 2015

17. 17
Top Performing Customer-Facing Workforces: More
Collaborative and Social
https://hbr.org/2016/05/tracking-the-trends-in-bringing-our-own-devices-to-work
Data collected end 2014, published in The Organization in the Digital Age 2015

18. 18
Yes, it’s a journey - but how long?

19. 19
10%
52%
Comprehensive,
clear, being
implemented
Strategy
Building
strategy and
aligning
initiatives
into coherent
framework
Different
independent
initiatives
A few isolated
initiatives
26%
7%
20%
57%
Compelling
vision
Yes
Work in
progress
No
13%
20%
49%
Communicated
clearly
Yes
Work in
progress
No
28%
(% of “No opinion” not shown here)
Data collected end 2016, published in The Organization in the Digital Age 2017

20. 20
Digital transformation - primary focus
Increase
efficiency
20
40
60
80
100
Improve exis1ng
business models
Improve
customer
experience
Improve
employee
experience
Facilitate
innova1on
Strengthen
digital mindset
Improve
decision-making
Find new
business
models
Support talent
management
All Maturingx NETJMC
Data collected end 2016, published in The Organization in the Digital Age 2017

21. 21
CEO 11%5%
38% 47%C-level
58%43%
2014
Responsibility for digital strategy at the highest levels
2016
Data collected end 2016, published in The Organization in the Digital Age 2017

22. Senior management
is still lagging.
100%
Vocal + resources + participation +
sustained commitment
15%
Vocal + resources + visible participation19%
Vocal support + resources54%
% of Don’t Know not included Data collected end 2016, published in The Organization in the Digital Age 2017

23. Think about…
Data collected end 2016, published in The Organization in the Digital Age 2017

24. 24
Jane McConnell • Advisor • Analyst • Workshop Facilitator
People and Organizations in the Digital Age
Reality Check
jane@netjmc.com @netjmc