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Digital Transformation Paris 2015

Digital transformation involves culture, leadership and trust. Based on data from 9th annual survey and report "The Organization in the Digital Age".

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Digital Transformation Paris 2015

  1. 1. 1 9th annual global study 373 people from 26 countries 280 organizations Online survey of 140 questions Data collected between October 2014 and January 2015 Jane McConnell • Advisor • Analyst • Workshop Facilitator Digital Transformation
 Culture - Leadership - Trust
  2. 2. Jane McConnell 2 Advisor & Management Briefer • Workshops and coaching : Air Liquide, Amadeus, ArcelorMittal, Arup, Alcatel-Lucent, Alstom, BASF, Ericsson, IKEA, Nokia, Novartis, OMV- Petrom, Richemont (luxury group), Vinci Energies, … • UN agencies • UNHCR – UN High Commissioner for Refugees • United Nations Peacekeeping Operations • United Nations Secretariat Intra-Network Facilitator • Groupe de travail : AccorHotels, Air Liquide, Alcatel-Lucent, Allianz Global Assistance, BNP Paribas, Cartier, LafargeHolcim, Nissan, Renault, Rexel, SNCF, Société Générale, Sodexo, Vinci 2014 2015 Analyst & Writer • Research : 10 years of surveys and reports • 300 organizations worldwide • Facts & figures, analysis, cases The Company Cultures that Help (or Hinder) Digital Transformation Article by Jane McConnell in Harvard Business Review Digital Harvard Business Review 2013
  3. 3. 3 There’s been much progress since 2008 in digital deployment. We are now facing a major challenge: how to achieve digital transformation.
  4. 4. 4 2008 2014 Individual Capabilities Blogs, commenting, posting info directly Enterprise Capabilities Networking, communities, team spaces… Individual & Enterprise Capabilities 100% (deployment) (deployment)
  5. 5. 5 How easy is it for people to learn and develop skills in the natural flow of work? In 2014, only 12/280 organizations said very easy. Figures were similar in 2013. http://www.netjmc.com/digital-transformation-reality-check/ very easy relatively easy difficult
  6. 6. 6 How easy is it for customer-facing people to find the information they need & provide rapid service to customers? very easy relatively easy difficult In 2014, only 10/280 organizations said very easy. Figures were similar in 2013. http://www.netjmc.com/digital-transformation-reality-check/
  7. 7. 7 2008 2014 Individual Capabilities Blogs, commenting, posting info directly Enterprise Capabilities Networking, communities, team spaces… Individual & Enterprise Capabilities 100% (deployment) Learning Serving customers
  8. 8. 8 We need to go beyond technology and examine our work cultures and key obstacles to digital transformation.
  9. 9. Fear of losing control by management or central functions
  10. 10. Resistance to new ways of working
  11. 11. Lack of understanding operational issues at the decision-making level
  12. 12. Inability to prove business value through traditional ROI calculations
  13. 13. Slow or stalled decision-making
  14. 14. 14 How do work cultures impact our capacity for digital transformation? They accentuate or alleviate serious obstacles. Strong sense of purpose Open to external world Freedom to experiment Distributed decision-making Weak sense of purpose Closed upon ourselves Absolute rules Centralized decision-making
  15. 15. 15 Strong, shared sense of purpose for simpler decision-making Decentralized decision-making Entrepreneurship, experimentation Exchange with peers (esp. C-Level) for a broader sense of value Decision-making at operational level, by the people nearest the issue FEAR CONTROL PAST SUCCESS IVORY TOWER SURE ROI SLOW STALLED )
  16. 16. 16 Where is leadership in organizations in the digital age?
  17. 17. 17 Jon Husband wirearchy.com
  18. 18. 18 Chief Digital Officer Digital will be a natural part of work, no longer something special. Obsolete after 10 years Community Managers Community management will be a skill and not a dedicated role. Obsolete after 5 to 6 years Change Agents and Activists Challenging the status quo and doing something about it will always be needed. Perpetual…
  19. 19. 19 There’s been much progress since 2008 in digital deployment. We are now facing a major challenge: how to achieve digital transformation. We need to go beyond technology and examine our work cultures. Leadership in the digital age is found at the top, across the organization and from many unexpected places. Work culture is a key focus area for digital transformation. Everyone can influence work culture! Strong sense of purpose Open to external world Freedom to experiment Distributed decision-making Trust
  20. 20. 20 Don’t hesitate to get in touch to talk and exchange ideas and experiences. jane@netjmc.com Cell (France): +33 (0)6 12036634 Twitter @netjmc Jane McConnell • Advisor • Analyst • Workshop Facilitator Digital Transformation


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